Protyre Autocare - Worcester Reviews 

1,148
TrustScore 4.5 out of 5

4.6

Bromyard Road, St Johns, WR2 5EE Worcester, England, GB


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Rated 5 out of 5 stars

Excellent service. Chris on reception was extremely helpful, keeping everyone informed and cool with a drink on a hot day. He went out of his way to assist people as they came in ensuring they were... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Protyre Worcester . The team treated my problem as if it were their own and made every effort to provide an urgent solution. They were helpful, professional and very supportive... See more

Company replied

Rated 5 out of 5 stars

i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more

Company replied

Rated 4 out of 5 stars

Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... See more


Company details

  1. Tire Shop
  2. Brake Shop
  3. Car Battery Store
  4. Car Inspection Station
  5. Car Service
  6. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom

  • 01905 426868

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.6

All reviews

(1,148)

34,852 reviews in the last 12 months

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Rated 5 out of 5 stars

Woke up to find my tyre completely flat…

Woke up to find my tyre completely flat and with a screw in it. Pumped it up long enough to be able to drive down to Protyre who saw the car without it being booked in. Repaired it really quickly and for a very reasonable price. Couldn’t have asked for better service!

4 July 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Hello Steve,

We're happy to hear that the team in centre could assist you with your flat tyre and get you back on the road so quickly. It's great to know you found our service helpful and the price reasonable. Thank you for your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Professional polite

Professional polite

30 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Hello Paula,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic friendly service

An excellent, friendly and efficient service when checking and re-gassing the air con. Thank you. We will be back

2 July 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Hello Phil,

We're happy to hear that you found our air conditioning service excellent, friendly, and efficient. Thank you for your kind words; we appreciate your intention to return!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

On arrival I was seen Immediately and…

On arrival I was seen Immediately and offered sound advice about the car.
The work needed was then carried out in thirty minutes which was great.

27 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Hello Patricia,

We're happy to hear that you were seen promptly and received helpful advice. We're glad the work was completed quickly for you. Thank you for your positive feedback!

Best regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Pleasant & Professional

The Protyre team was very professional and pleasant and communicated by telephone calls giving updates about my vehicle.

27 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Hello Pru,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Worcester branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Website easy to use and very clear

Website easy to use and very clear. Ordering efficient and plenty of appointments to choose from. I arrived earlier than my slotted time and they sorted my tyres out straightaway. Did a check of the other tyres and my brakes which was not expected. Will definitely use again and recommend to others.

25 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Louise Moorhouse,
We're happy to hear that you found our website easy to use and the ordering process efficient. We're glad we could accommodate you early and that you were pleased with the additional checks.
Thank you for your recommendation; we appreciate your feedback, we will look forward to welcoming you again soon at our Worcester branch.
Kind regards
Kayliegh
Customer care

Rated 1 out of 5 stars

You pay full price and you get half 🤷‍♂️

you pay for refill air con with gas and you only get half because they are rush in going to home
especially I had to wait for an hour even I had a reservation

25 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Adam,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 2 out of 5 stars

Not a great experience

Not a great experience, paid for tyre fitment and tracking. On checking the vehicle afterwards it was obvious the track rod ends had not been touched. Went back inside and quizzed the guy at the counter on what the tracking was like, he said it wasn’t far out and just need a minor adjustment, so I pointed out that no adjustment had been made. He then made some excuse that it had not been done due to an admin error and got it back on the ramp. Also paid for aircon regas which they also claimed they did but then said blew and dumped the gas when they turned it on. So no refund and no mention on the invoice of the issue. After the tracking not being done and then the aircon, left me feeling like I wished I hadn’t left the vehicle or gone elsewhere.

18 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Mr Moss,

Thank you for bringing this to our attention. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

Kind regards,
Eddie
Customer Care - Protyre

Rated 5 out of 5 stars

Excellent Service

Made an appointment to have a tyre replaced on Sunday 1st June in the afternoon, turned up on the Monday at the allotted time and the tyre fitter was ready and waiting for me. Fitted and balanced it in 15 minutes. Excellent service and will use the Worcester branch again.

2 June 2025
Rated 1 out of 5 stars

Protyre is a non trustable company

Protyre is a non trustable company, If you want to know more, please check with your Worcester branch about my transactions and come back to me .

2 June 2025
Protyre Autocare - Worcester logo

Reply from Protyre Autocare - Worcester

Dear Amaldev Mahadevan,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

Your concerns have been raised with the Area Manager who will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Rated 5 out of 5 stars

Fantastic service

Fantastic service. Sorted my sir con didn’t work 2 days later went back and no problem. Also checked my break light as was flickering. Really genuine nice people who don’t rip you off

6 June 2025
Rated 5 out of 5 stars

I had been quoted a large amount to…

I had been quoted a large amount to replace an aircon condenser by a main dealer. This company checked my aircon for free and found it to be working fine. Evan the district manager at Worcester was really helpful. I have always used this garage for MOT’s and tyres and will continue in the future. Thank you very much indeed.

6 June 2025
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