Excellent service. Chris on reception was extremely helpful, keeping everyone informed and cool with a drink on a hot day. He went out of his way to assist people as they came in ensuring they were... See more
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Excellent service. Chris on reception was extremely helpful, keeping everyone informed and cool with a drink on a hot day. He went out of his way to assist people as they came in ensuring they were... See more
Company replied
Excellent service from Protyre Worcester . The team treated my problem as if it were their own and made every effort to provide an urgent solution. They were helpful, professional and very supportive... See more
Company replied
i've used Mercedes main dealer for my car and thought id give Protyre a try as i heard good things..i was apprehensive as i've only ever used MB. the result... brilliant service from start to finish w... See more
Company replied
Good service however communication needs improvement with customers. I was informed I would receive a call when my car was ready. The call never came and when I went to the garage my car was sat outsi... See more
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Bromyard Road, St Johns, WR2 5EE, Worcester, England, United Kingdom
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Arrived on time for new front tyres
Tyres fitted straight away no problems, nice and easy. GREAT.
Went for a service and MOT, needed some tyres replacing, great price and done within a few hours. Always friendly and talk to you like a person without over complicating everything.
The service overall was good. The only downside was the time it took to do the job. Booked in advanced with a time slot, which was half hour over. And well over an hour to complete. Not a complaint just a observation.
Easy to search and book a tyre fitting. Large selection of tyres for all price ranges. Staff were very polite and helpful.
Protyre fitted me in quickly and efficiently. Very pleased with service for my tyres.
I ordered two new tyres for my Jeep from Protyre & booked a slot at my nearest centre, ordering was easy & I made my payment online.
Went to the centre a little early but the guys got on with changing my tyres straight away, new tyres fitted & balanced, payment taken when the job was completed & off I go.
My experience of Protyre is a professional job done & I also had a £20. Discount for two tyres which was a great bonus on top of there competitive original price.
Thank you guys, I will be returning for the next set of tyres.
Brilliant service from these guys, I booked & payed for two tyres online.
I turned up a bit early for my appointment but they got on with replacing two tyres for me straight away.
I'm very pleased with the work done, I definitely will be returning when I need more tyres.
Thanks guys
Grant is the manager there he is brilliant, and the fitter did a few other things for me as part of the process, Only place I go to now and great prices specially on Falcon Tyres.
Also really friendly atmosphere which is not always the case at some tyre places
I booked a platinum service for my Nissan Elgrand a week or so before the date of the service, I was surprised that the staff had not researched the specific requirements of this clearly imported car. Likewise I mentioned the bonnet was not releasing and the windscreen washer reservoir was empty, this was reported by me the day before the service was due.
When I collected it later that day I noted the steering wheel alignment was canted off level, the receptionist asked me to bring it back - I did, to find out they didn't know the wheel alignment criteria for my vehicle and must have guessed.
I operated the windscreen washer to find it was still empty, I attempted to fill it up only to find the bonnet release was still not working - i checked the schedule of services shown in the invoice report to find that these matters should have been covered in the platinum service.
I looked to see if the Doors had been lubricated, they hadn't.
I took it back to get it sorted - the chap on the reception desk confirmed the matters I raised had been missed by the technician, it begged the obvious question 'What else had been missed out?'
For a service costing nearly £500 I am left wondering whether all that should have been done was attended to as covered by the checklist.
All in all far from a satisfactory experience.

Reply from Protyre Autocare - Worcester
Excellent service. Helpful people and didn't over-charge. Highly recommended.
Initially failed my MOT claiming one of my tyre treads was too low & seemed very keen to sell me a new tyre even though not of the same quality as the other tyres on my car. Garage I then went to for a new tyre felt the tyre in question wasn't so bad as to fail an MOT, so be wary of Protyre looking for opportunities to upsell & be clear what really needs doing before blindly accepting the advisories

Reply from Protyre Autocare - Worcester
Easily to book especially on short notice, great service. Highly recommend !!
Warning to local drivers: This garage appears to have significant operational issues. I pre-paid for a fitting, but they were unable to provide the service because every single one of their machines was allegedly broken. It is baffling that a tyre garage would allow three machines to fail simultaneously while still accepting online bookings. Now, I am stuck waiting 5 days for a refund. Between the equipment neglect and the clear lack of management, I cannot recommend this place. No effort made to save (customer) wasted journey.

Reply from Protyre Autocare - Worcester
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