The installation of the tyres took over 90 mins, which seemed excessively long. Also the car settings were not adjusted to register new pressures, which I believe, led to the car signaling an error in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Simple method of booking and selecting tyres online. Arrived and was greeted by a friendly technician who directed me to a spot straightaway. Both tyred fitted in good time and my car was driven rou... See more
Company replied
Excellent service guys were great, thought i had a puncture but they actually found valve was leaking, They replaced the valve and saved me alot of money getting a new tyre. Really great service and s... See more
Company replied
Great service, arrived at time booked, dealt with straight away, clear re time required, completed within set time. Friendly team, would highly recommended.
Company replied
Company details
About Protyre Autocare - Westbury
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Station Road, Westbury, BA13 3JS, Westbury, Wiltshire, United Kingdom
- 01373 825800
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Protyre Autocare - Westbury
Hello Mrs Spanswick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Philip,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Left me with Safety risk and lying on MOT
Edit 3: The area manager, who has resolved the issue for me, was good. I wouldn't use ProTyre Westbury again, however, appreciate the resolution provided by the area manager.
EDIT 2: and so the saga continues. They changed the wrong part it seems, as I had to take it to another mechanic, and still passed the MOT, which I'm sure makes my car invalid?
EDIT: 2 weeks on and we took our car to another garage as it wasn't running in a straight line, and it turns out none of the bolts were tightened properly, and so a complete safety risk! and the other arm doesn't in fact need replacing, and so has an advisory on my MOT which isn't true, therefore a wrongful MOT. Be very careful visiting this place.
PREVIOUS REVIEW:I went in for the MOT and it failed, which wasn't the problem, the main issue I had is that I booked to have the work done for the following Thursday and called up in the afternoon, to be told the wrong part had come in, and that I'd get a call when this was in. I didn't receive a call, and when I called on Friday lunch time, I was told "I told you I'd call you when it's in" didn't hear anything all weekend, I'd told the garage I needed the car back Monday. When my husband called on Monday morning, we were told, the works done, it'll go through again at 3pm, but they can't balance the wheels because they can't get the garage door open for where the wheel balancing is. We got a call at 4:30pm to say the work was done, and when we went to pick it up, we were told it hadn't been done this morning (like we were told), and wouldn't have been done if my husband hadn't called in the morning! Then said we wedged the door open, don't know how it's going to close now! Like it was an inconvenience and our fault. The gentleman also tried to charge us £100 more than I had been told, and was written down for me in the quote! He didn't dispute just made some changes and it was fine, it just made me wonder about if we hadn't questioned it and where the extra £100 came off as it was all itemised on the receipt?! Can't fault the work done, however the customer service could do with being better.
22 June 2026
Reply from Protyre Autocare - Westbury
Dear Rav Hale,
We appreciate you taking the time to share your experience with us. We are truly sorry to hear about the communication issues and the delay in getting your car back.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Steve and Rob were amazing
Steve and Rob were amazing. They cared about the situation with my car, and me as a person. The work they undertook was really professional, along with their expert communication. Protyre should be very proud of their two employees.
26 June 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Tim,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Mr Painter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Gary,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent job all round
Explained what was needed, gave costing which didn’t change and was booked in and resolved within 3 days. Great job.
17 June 2026
Reply from Protyre Autocare - Westbury
Hello Caroline,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Beyond normal.
I believe they went beyond the normal while they were solving the problems. I was kept up to date with the progress or the lack of progress until the issues were resolved.
17 June 2026
Reply from Protyre Autocare - Westbury
Dear Mr Haydn Wheeler,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Dear Gillian,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Westbury
Hello Mr Richards,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Lynda,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Westbury
Hello Lindsey,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Westbury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very happy.
Protyre have fitted tyres to my Motorcycles and cars before. This time I took my new Nissan Ariya for a wheel alignment. The lads were chatting and positive telling me what they were doing and why. I also had a weird brake noise which they were trying to fix for free. All sorted and happy. Only cost eighty quid for both front and back so took some beer as a thank you. Cheers.
12 June 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Hello Paul,
We're so glad to hear about your positive experience with our team in centre. It's wonderful that our colleagues kept you informed and even helped with the brake issue. Thank you for your kind gesture!
Best regards,
Eddie
Customer Care - Protyre
Staff were very helpful and friendly
Staff were very helpful and friendly. The service was excellent and very quick. Gave me very good price for my aircon regas.
12 June 2026
Reply from Protyre Autocare - Westbury
Hello Mr Crocker,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service
Great service. Big choice. Friendly and efficient staff. Full set of new tyres fitted in 30 minutes. Great job Protyre Westbury.
8 June 2026
Reply from Protyre Autocare - Westbury
Hello Steve,
We would like to thank you for sharing your feedback regarding the service you received at our Westbury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Car was released unserviced the next…
Car was released unserviced the next day, despite advice (incorrectly) that it had been.
5 June 2026
Reply from Protyre Autocare - Westbury
Dear Timothy,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kind regards,
Eddie
Customer Care - Protyre
Alarm going off constantly
Alarm going off constantly, disturbing neighbours day and night.
4 June 2026
Unprompted review
Reply from Protyre Autocare - Westbury
Dear Zoe,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
re filled air con with gas and was…
re filled air con with gas and was struggling to fill properly. at the end he said if it does not work i can give you a number of a mobile guy would will have the correct gas for cleaning out the system. lol
also the very young staff were swearing on the shop floor not very professional at all
3 June 2026
Reply from Protyre Autocare - Westbury
Dear Mr Norris,
Thank you for sharing your experience.
We can confirm that your concerns have been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
Kind regards,
Eddie
Customer Care - Protyre
Pros and Cons
Pros : Puncture repaired to satisfaction. Obtained a prompted same day appointment.
Cons: I was told it would be a 20-30 minute wait but that turned out to be an hour. I thought the repair cost was expensive at £30
1 June 2026
Reply from Protyre Autocare - Westbury
Dear David,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Westbury branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
…battery fitted with a smile
I pre ordered a battery for my ford Kuga we which was fitted at Westbury pro tyres this was carried out efficiently by a fitter who had not previously done a Kuga but even though not the easiest of fitting fitted with a smile and reset all the electronic systems as required Well done to all involved will use again probably tyres
26 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.