The whole experience was excellent. Had 2 tyres replaced which didn’t take them long at all,Staff are super friendly and had a coffee while I was waiting which was a nice touch! It’s a Lovely modern... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Got a decent price on tyres but the “4 wheel Alignment” is not 4 wheel alignment, only covers toe adjustment. Half a job.
Company replied
An exceptionally good experience. I needed a tyre checked before going to my father's funeral. Compassionate as the woman behind the counter was, she arranged for someone to check it immediately and... See more
Company replied
Very nice set up, conveniently close to home, friendly and informed team! Were able to get my MoT test done and fix the small failure in good time without impacting on my day! Would definitely recomme... See more
Company details
About Protyre Autocare - Rugby Paynes Lane
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
11 Paynes Lane, Rugby, CV21 2UH, Rugby, Warwickshire, United Kingdom
- 01788 542292
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alloy Wheels & Tyre Install & Minor Underbody Inspection
Such a helpful company who went out of there way to assist me as I no longer live in the area. So professional this Company I recommend highly.
5 November 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Pam,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Although only a small job everything…
Although only a small job everything was excellent.
Very friendly and helpful staff and I appreciated the vehicle report on the condition of the tyres and brakes.
10 November 2025
Really easy to book
Really easy to book, comfortable waiting area and quick to replace tyre
10 November 2025
Great service in the phone and speedy…
Great service in the phone and speedy service once on site
5 November 2025
Satisfied customer.
Ordered four Pirelli All Season tyres which were fitted promptly a couple of days later. Very pleased with their very competitive price. Over a pleasant experience.
5 November 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Mr Sayce
We appreciate you taking the time to leave us this five-star review!
We're happy to hear that you found our service prompt, efficient, and friendly at our Rugby Paynes Lane branch.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
A very helpful and professional service.
5 November 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Steven,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and professional service
Very friendly and professional service, helped with choice of tyres and explained in detail about valves
22 October 2025
Very good staff and good service
Very good staff and good service
Good prices
Professional fitment of motorcycle tyres
Good coffee ☕️
22 October 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear S. Bagley,
We appreciate you sharing your feedback regarding your visit at ur Rugby Paynes Lane branch .
We are happy to hear that you received good service from our staff and were pleased with the prices and fitment.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service for new tyre and fitting
6 October 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Kaz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Rugby.
The technician at Protyre Rugby took over two hours to put on 4 new tyres. He then put twice as much tyre pressure in each new tyre as required. The PSI should have been between 1.9 and 2.2 PSI. The tyre pressure monitoring system showed a faulty front right tyre two days after leaving the garage, on checking the tyre pressures, the front left tyre was on 4 PSI and the front right was on 3.6, the two rear tyres were on 3.8 PSI. This is completely unacceptable, leaving me and my family driving a car with new tyres, but with less grip due to the tyre having less contact with the road due to over inflation.
15 October 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Brian,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
A great service as always
15 October 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Hello,
We appreciate you taking the time to share your positive experience. We are happy to hear that you were pleased with our service.
Best regards,
Eddie
Customer Care - Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Michael,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Rugby Paynes Lane
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Rugby branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Recent MOT, told lies on paperwork.
I had my MOT done at the Rugby branch, and have been told a tyre that is less than 1 year old is close to it's legal limit. Had the tyre checked elsewhere, where I have been informed that it is no where near needing to be changed! Convieniet that this is the only tyre on the car NOT fitted by them, and not a brand they sell. Always being told there's things wrong during my MOTs here, that when I go to get them looked at elsewhere, I am informed they should not be an advisory on the MOT. Con artists, trying to take advantage!
1 October 2025
Reply from Protyre Autocare - Rugby Paynes Lane
Dear Miss Harris,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Great customer service
Great customer service, excellent tyre supplied and very prompt service.
1 October 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.