Excellent service from Protyre hemel Hempstead when changing all four tyres on my car. They offered a great deal on the tyres, and I also benefited from half-price wheel alignment, which made it eve... See more
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Location
Switch locationUnit 5, Trade City, Maylands Avenue, HP2 7EB Hemel Hempstead, Hertfordshire, GB
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See what reviewers are saying
I have used Protyre Autocare for many years now to do my M.O.T’s .. I’ve always found the staff to be very courteous & professional. The workshop always looks immaculate. Thoroughly recommend.
Company replied
Protyre Autocare provided me with a new replacement tyre. They provided the exact tyre I was looking for (the same as the faulty tyre being replaced) at a competitive price. The booking of an appoin... See more
Company replied
Easy to book online, but marketing send chase emails based on outdated data - offered me 20% off a day after I'd booked my MOT. Standard of MOT seems very variable a "clean pass" last year got 5 advis... See more
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Company details
About Protyre Autocare - Hemel Hempstead
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 5, Trade City, Maylands Avenue, HP2 7EB, Hemel Hempstead, Hertfordshire, United Kingdom
- 01442 259665
4.5
Excellent
813 reviews
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made welome running on time
4 November 2026
May use AI-assist with repliesRead more
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Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Ness,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent serviceExcellent service from Protyre when changing all four tyres on my car. They offered a great deal on the tyres, and I also benefited from half-price wheel alignme
Excellent service from Protyre hemel Hempstead when changing all four tyres on my car. They offered a great deal on the tyres, and I also benefited from half-price wheel alignment, which made it even better value for money.
The staff were friendly, professional and helpful throughout. One of my old tyres still had good grip, so I asked if I could take it home with me, and they were happy to accommodate my request. I really appreciated their flexibility and good customer service.
Overall, a smooth, hassle-free experience at a great price. I would happily recommend Protyre to others!
17 October 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very bad experience
Took the car to PROTYRE in Hemel Hempstead just for MOT with complimentary wheel Alignment on Groupon. What a Bad experience. Car was serviced prior the MOT elsewhere,so no work needed but took it there because of Groupon; and somehow the car left this garage with more issues than it was brought in.
The headlight hight beam was readjusted so badly that car was undrivable on motorway at night. Left High beam literally shining downwards 3 m at front of the car instead of into distance. Had to take the car back to them to get it fixed another day but they still didn't get it right. Obviously their attitude changed as well because of that. From me being a customer to being a burden.
As for the free wheel Alignment check, they presented me with protocol showing that it is very bad and should be adjusted for £90. When I saw the figures so bad it raised a red flag. The whole rear suspension was completely changed 2yrs ago, so I immediately suspected something is not right and refused the realignment. I took it to another garage for second opinion and adjustment and it just confirmed my suspicion. Camber was good just little toe adjustment needed. Nothing that bad as PROTYRE claimed. I don't know how they checked it or what machines they use, or if they calibrated it right but wouldn't trust them with changing a light bulbs. That bad in my opinion the garage is. Will not go there again.
5 October 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Tom,
Thank you for your feedback . We are sorry to hear that your recent visit to our Hemel Hempstead branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Found the whole process of ordering 2…
Found the whole process of ordering 2 tyres and booking an appointment for fitting, seamless. Very happy with Protyre service.
16 October 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Hemel Hempstead branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
all went well
14 October 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Mrs Costello,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
they re just a great outfit to work…
they re just a great outfit to work with. Very quick, solid professional work. All at a great price.
14 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Simon,
We would like to thank you for sharing your feedback regarding the service you received at our Hemel Hempstead branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I have used Protyre Autocare for many…
I have used Protyre Autocare for many years now to do my M.O.T’s ..
I’ve always found the staff to be very courteous & professional. The workshop always looks immaculate. Thoroughly recommend.
29 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Nicola,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Mavis,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Wrong tyre fitted when queried told it…
Wrong tyre fitted when queried told it was the same tyre just different marking. Checked when I got down the road it was the wrong tyre garage then called to advise me I was right & I returned to get it rectified.
5 October 2026
Reply from Protyre Autocare - Hemel Hempstead
Dear Craig Martin ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Hemel Hempstead branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Simply an excellent service
Simply an excellent service, from booking by phone, to the execution of the job.
28 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service and communication when…
Good service and communication when dealing with my car and my daughters car on the same day.
18 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Ian,
We would like to thank you for sharing your feedback regarding the service you received at our Hemel Hempstead branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Dear Alan Patel,
Thank you very much for leaving us this 5-star review.
We always try to ensure our products and customer service are the best they can be to all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Good price and dealt with the…
Good price and dealt with the replacement tyres in a timely manner
23 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Neil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Hemel Hempstead
Hello David,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Protyre Autocare were professional and efficient …
Protyre Autocare provided me with a new replacement tyre. They provided the exact tyre I was looking for (the same as the faulty tyre being replaced) at a competitive price.
The booking of an appointment and the replacement was both efficient and professional. I have no problem recommending and will use them again
Steve Smith
18 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Steven,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our
Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good job on my front wheel alignment.
I booked my front wheel alignment with these guys as I know they did a good job on a previous occasion. I like the way you get a printed wheel diagram of before adjusting and after. Good job again this time.
18 September 2026
Reply from Protyre Autocare - Hemel Hempstead
Hello Mike,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
5 star service
Taylor was helpful from the start and got me seen straight away.
Conscientious, honest and efficient.
Would highly recommend this high quality service!
17 September 2026
Unprompted review
Reply from Protyre Autocare - Hemel Hempstead
Hello Richard,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Hemel Hempstead branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
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