Protyre Autocare - Haverfordwest Reviews 

951
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TrustScore 5 out of 5

4.9

132 Ellis Avenue, St Thomas Green, SA61 1NU Haverfordwest, Pembrokeshire, GB

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See what reviewers are saying

Rated 5 out of 5 stars

Easy to book appointment, staff very welcoming and efficient, did not try to push any unwanted products, customer service of MOT and advisories was honest and prompt. I will definitely be returning... See more

Company replied

Rated 4 out of 5 stars

Car was in for an mot and on the day service and staff were good Previously we had visited the garage and asked for quote for brake pads which had been hi lighted on service report (also carried out... See more

Rated 5 out of 5 stars

Helpful and friendly receptionist . Needed a service to make sure that it was winter ready . Required another appointment for suspension rods to be replaced . appointment for the following day. Receiv... See more

Company replied

Rated 5 out of 5 stars

10/10 Would recommend Used this garage a few times for tires, balancing and tracking and every time they've been great. Staff are always polite and friendly. Its the first place I've been which act... See more

Company replied


Company details

  1. Tire Shop
  2. also in
  3. Brake Shop
  4. Car Battery Store
  5. Car Inspection Station
  6. Car Service
  7. Wheel Alignment Service

Written by the company

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Contact info

  • 132 Ellis Avenue, St Thomas Green, SA61 1NU, Haverfordwest, Pembrokeshire, United Kingdom

  • 01437 763712

4.9

Excellent

TrustScore 5 out of 5

951 reviews

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4.9

All reviews

(951)

33,081 reviews in the last 12 months

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Rated 5 out of 5 stars

Swift professional service coupled with…

Swift professional service coupled with excellent customer service skills. Reasonably priced. They even fixed a puncture for nothing! All that I have come to expect from Protyre. Used them many times and wouldn't hesitate to recommend.

13 April 2026
Rated 4 out of 5 stars

Great service the only thing they got…

Great service the only thing they got wrong was to put my Porsche car mileage when I had my Mot earlier in the year, on the paperwork for her tyres, hopefully for my wife’s mini this can be corrected on the next Mot in August but the service and personal there are great will come back. However just just checked her tyre pressures on the mini and they were 11 pounds below the required pressure?

13 April 2026
Rated 5 out of 5 stars

I'd give Kath and Becky 10,000 stars if I could

I visited the Haverfordwest branch on 27/2/2026 for a four wheel alignment and initially one new tyre. My usual garage hadn't spotted the other front tyre was also on its way out, but this was picked up immediately by the young lad (sorry, I can't remember his name) who had an initial look at my car.
I have recently spent a small fortune on my car with my usual garage and I wasn't particularly looking forward to paying for even more work, so it really is a testament to the incredible staff at Haverfordwest that I left them feeling better than I had going in!
First I met Becky, and she was AMAZING. Calm, helpful, knowledgeable and able to sort me out with a same day appointment, which I was really grateful for. She also handled my small meltdown over the (totally reasonable, I was just smarting from all the other recent bills) bill for what needed to be done with grace and humour. An absolute peach of a woman. She also recommended I try the Deluxe Hot Chocolate from the machine and it was the best hot drink I have ever had that wasn't made by a human being. I would like to give Becky 10,000 stars.
I encountered Kath next, and she was also FABULOUS. Kath was reassuring, knowledgeable and kind (she even offered me some sweets, which she didn't have to do). I felt fully safe to hand my car over to her and I was grateful to have her professional input and advice regarding the vehicle, which she freely gave. What a legend!! I would like to give Kath 10,000 stars.
While I was waiting for the work to be done both Kath and Becky made me feel so welcome, and I enjoyed their company so much I really wished I worked at Protyre.
What an incredible pair of women you have there, Protyre Autocare. I really hope you appreciate them and the incredible work they do, not just on cars but on dealing with customers too.
If I could give really give them 10,000 stars, I would. I can't understand how anyone could ever give them less than 5 stars, as they clearly go above and beyond any and all expectations. I was a total stranger, not a known customer, and I have never been treated and dealt with so well.
BRAVO LADIES!! While I really, really don't want to spend any more cash on my car right now, if I have to I will be coming to you. And I'd just like to say, if you two were in charge of the world I think it would probably sort the whole planet right out. Just saying :-)

27 February 2026
Unprompted review
Rated 5 out of 5 stars

The staff are helpful and accommodating.

The staff are helpful, no judgement because I’m a middle aged woman. I have hearing loss, and they were very caring about how they could help me so I could hear them. I had no appointment, but was very concerned about my tyres. It was done that day whilst I waited, the cost was checked with me and I was given a financial choice, which meant I could choose what I can/ could afford. The receipt was very clear.
The only thing that got me annoyed was the bill was listed against the cost as The local Pool!? I even showed the pool reception as I don’t pay a member ship fee. They could not make sense of it either, then it hit hit me it’s the amount for my tyres, so I went back to them and said it’s my tyres. I was at Protyre, they’ve processed the payment under the pool,?

16 February 2026

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