Fantastic service, a big thank you to Jamie, who helped get a part for our car quicker than originally quoted for We needed the car back ASAP to see my mum who was poorly in a care home an hours dr... See more
Company replied
Location
Switch location324 Bristol Road, Gloucester, GL2 5DH Gloucester, Gloucestershire, GB
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Pro tyre very professional staff as car booked in for a MOT though there was a power cut when I arrived . Staff member apologised and said they would keep me updated . A couple of so hours later , ca... See more
Andy was exceptionally helpful to arrange a tyre replacement following a blow out.Appointed book within 24 hours arrived and promptly booked in. Wheel , suspension ,tracking checked to ensure all... See more
Company replied
Great experience. Excellent service. Staff is very friendly and helpful. Very happy with the service received. I would recommend and visit again.
Company replied
Company details
About Protyre Autocare - Gloucester
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
324 Bristol Road, Gloucester, GL2 5DH, Gloucester, Gloucestershire, United Kingdom
- 01452 505588
4.7
Excellent
1K reviews
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Great experience
Great experience. Excellent service. Staff is very friendly and helpful. Very happy with the service received. I would recommend and visit again.
4 November 2026
Reply from Protyre Autocare - Gloucester
Hello Roshith,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester
Hello Jacky,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
90 minutes to change two tyres...
Visited Protyre on a quiet Tuesday morning to get two new front tyres fitted. There were only two other people already in the waiting room, no alignment or extra tracking jobs required, just a simple tyre change.
It took 90 minutes to hand back the keys, which is far too long for a straightforward job when the garage isn't busy. Unacceptably slow service, I'll be taking my business elsewhere in the future.
3 November 2026
Unprompted review
Reply from Protyre Autocare - Gloucester
Dear Si Heath,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Pro tyre very professional staff
Pro tyre very professional staff as car booked in for a MOT though there was a power cut when I arrived . Staff member apologised and said they would keep me updated . A couple of so hours later , call received, car passed MOT
27 October 2026
Reply from Protyre Autocare - Gloucester
Hello Ritujit,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester
Hello Pawel,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Arrived at Protyre
Arrived at Protyre, was advised they only had electric back on for the last 40 minutes, was then advised I had to wait 40-50 minutes because of the back log, 1 other customer waiting who was have an M.O.T, they also advised if the power went again my wheel could be stuck on the machine until power is restored. I know it’s not the staffs fault but all the negative information & no positivity, I waited 10 minutes then asked if I could take the tyres & go somewhere else & get them fitted at my expense, I staff member said he needed to check, he returned & said they can fit the tyres now.
Not the best experience
28 October 2026
Reply from Protyre Autocare - Gloucester
Dear Paul,
We are very sorry to hear about the experience you had at our centre due to the power outage and the communication you received. We understand how frustrating it must have been.
Your feedback has been shared with the management team so they can look into this matter further and ensure our team handles unexpected situations with better communication and customer care in the future. We apologise for the inconvenience this caused you.
If you have any questions or for any other assistance, please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
A Good Business.
Booking process both in person and online very simple. Staff are always friendly and professional. Large waiting area with drinks and toilet facilities available.
21 October 2026
Reply from Protyre Autocare - Gloucester
Hello Freya,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
I'm very happy with the immediate…
I'm very happy with the immediate response and had mot and service done in good time thank you very much
21 October 2026
Reply from Protyre Autocare - Gloucester
Hello Clifford,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Efficient and helpful
My MOT was done on time so waiting was minimal. Helpful advice given regarding the advisory issues identified. Pleasant and friendly.
21 October 2026
Reply from Protyre Autocare - Gloucester
Hello Mrs Wiltshire,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Put customers first
Really great service and will let you know their advice and the best way to execute this. The guys always put the customer first and helped me in many types of situations. The staff are friendly and very knowledgeable.
19 October 2026
Reply from Protyre Autocare - Gloucester
Dear Aaron,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the helpful advice and support you received from our friendly, knowledgeable team at Gloucester.
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
God all round service.
19 October 2026
Reply from Protyre Autocare - Gloucester
Hello Mrs Smith,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Fantastic service- thank you Jamie
Fantastic service, a big thank you to Jamie, who helped get a part for our car quicker than originally quoted for
We needed the car back ASAP to see my mum who was poorly in a care home an hours drive away..
Jamie couldn’t do enough, kept us informed all the way through
Excellent service he definitely went the extra mile
19 October 2026
Reply from Protyre Autocare - Gloucester
Hello Customer,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Gloucester
Hello Liz,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great Service & Helpful Staff
This the second time I have been to have a puncture repaired. Both times all the staff were great and done the repair efficiently and quickly. Thanks very much.
8 October 2026
Reply from Protyre Autocare - Gloucester
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very (busy)nice staff
Very (busy)nice staff, tyre repaired, which was good. 1 star deducted, as they have unfortunately left scratches on the alloy of my 6 months old car..
9 October 2026
Reply from Protyre Autocare - Gloucester
Dear Stuart ,
Thank you for your feedback . We are sorry to hear that your recent visit to our Gloucester branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Great service go here.
Great service,friendly staff, on time and efficient speedy service ..easy to book online too
14 October 2026
Reply from Protyre Autocare - Gloucester
Hello Jen,
We would like to thank you for sharing your feedback regarding the service you received at our Gloucester branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very very customer focused
friendly staff, great communication, very very customer focused
14 October 2026
Reply from Protyre Autocare - Gloucester
Hello Nick,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Gloucester branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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