Took my car for MOT and all done no problems. Staff were polite and friendly! ( the atmosphere was as lot happier than some visits I have had) one member of staff was on holiday. So much better e... See more
Location
Switch locationVentura Park, Broadshires Way, OX18 1AD Carterton, Carterton, GB
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See what reviewers are saying
Top class service and an excellent price. I dropped the car off and within an hour everything was done,2 tyres and tracking. The car feels so much better! Friendly and efficient.
Company replied
Prompt happy staff, even in the boiling weather. I normally use the Faringdon branch but the Carterton staff were just as good and with parking, thanks
Company replied
I was greeted by friendly staff who were accurate in their estimated wait time. They were also honest in an additional job that i requested that couldnt be completed there and then, but spent time giv... See more
Company details
About Protyre Autocare - Carterton
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Ventura Park, Broadshires Way, OX18 1AD, Carterton, Carterton, United Kingdom
- 01993 843987
4.7
Excellent
1K reviews
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Took my car for MOT and all done no…
Took my car for MOT and all done no problems.
Staff were polite and friendly!
( the atmosphere was as lot happier than some visits I have had) one member of staff was on holiday. So much better experience all round.
13 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service and MOT done early…
Great service and MOT done early helping get home earlier
15 July 2026
Reply from Protyre Autocare - Carterton
Dear Mr Smith,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch .
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
We will look forward to welcoming you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Top class service and an excellent…
Top class service and an excellent price. I dropped the car off and within an hour everything was done,2 tyres and tracking. The car feels so much better!
Friendly and efficient.
15 July 2026
Reply from Protyre Autocare - Carterton
Hello Tracey,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Prompt happy staff
Prompt happy staff, even in the boiling weather. I normally use the Faringdon branch but the Carterton staff were just as good and with parking, thanks
9 July 2026
Reply from Protyre Autocare - Carterton
Hello Andrew,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Tom,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
The staff were very friendly
The staff were very friendly and approachable as a female with a young child I didn't feel awkward being in that garage environment.
13 July 2026
Reply from Protyre Autocare - Carterton
Hello Michelle,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly and effective at sorting…
Very friendly and effective at sorting out my mot failure (brake renewal) instantly
13 July 2026
Reply from Protyre Autocare - Carterton
Hello Ian,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Very professional and timely repair …
Very professional and timely repair undertaken . Excellent communication to customer
3 July 2026
Reply from Protyre Autocare - Carterton
Hello Customer,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Sarah,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Liz,
Thank you for taking the time to leave us this excellent review! We are so pleased to hear that you found our service efficient and friendly, and that you feel you received good value for your money. We appreciate your feedback and custom.
Best regards,
Eddie
Customer Care - Protyre
As usual I was very pleased with…
As usual I was very pleased with Protyre Carterton
Thank you very much
Cheers
Mark 👍
23 June 2026
Unprompted review
Reply from Protyre Autocare - Carterton
Hello Mark,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
I am always very happy with the work…
I am always very happy with the work carried out by yourselves, thank you very much 👍
29 June 2026
Reply from Protyre Autocare - Carterton
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Mrs Barrett,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Mr Bremer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service
15 June 2026
Reply from Protyre Autocare - Carterton
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Carterton branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Good service but if you say it will…
Good service but if you say it will take an hour, don’t take 2, also when you say 10 more minutes don’t take 25.
Just say it’ll be 2 hours from start and no one gets annoyed.
19 June 2026
Really helpful and useful
Really helpful and useful. Genuine and don’t “”fail” stuff for the sake of income.
17 June 2026
Reply from Protyre Autocare - Carterton
Hello Laura,
We would like to thank you for sharing your feedback regarding the service you received at our Carterton branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Carterton
Hello Julie,
We are delighted to hear you had a positive experience. We appreciate your kind words. Thank you for your custom!
Best regards,
Eddie
Customer Care - Protyre
David rang to tell me my car needed…
David rang to tell me my car needed four new tyres at £80 each and other repairs £600 I said I couldn’t afford it he offered a payment plan. I came to collected my car, it was pouring down with rain. My car was outside with the drivers window wide open and the inside of my car getting soaked, I pointed it out to David who made light of it ( I haven’t a wipe no harm done but the inside was very wet). I went on line to find cheaper tyres at home. protyre came up with tyres from £35 why wasn’t I offered cheaper tyres. I proceeded to purchase at different company so protyre lost my custom. I will not be a returning customer as this is the second occasion I had bad experience at protyre. I feel because I’m a woman they think I don’t know what I’m talking about.
4 June 2026
Reply from Protyre Autocare - Carterton
Dear Debra Briggs,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Carterton branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
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