Had a flat tyre very early in the morning and after the RAC patched up the wheel had to find a place to change. Went to about 3 places that unfortunately could not help, all fully booked. Came acros... See more
Company replied
Location
Switch locationUnit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED Cambridge, Cambridgeshire, GB
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See what reviewers are saying
Despite a minor hiccup with wheel alignment, following the fitting of two front tyres, it turned out to be the usual exemplary service I’ve become accustomed to for many years! You really get the meas... See more
Company replied
This was a good example of how to look after a customer. Swapped an appointment time with no fuss. Dealt with a technical problem and gave good advice, and then stayed on right to the end of the da... See more
Company replied
Excellent Service even though I arrived 30 minutes late for my appointment, I received a very warm welcome from the team. The gentleman on reception was friendly, professional, and accommodating. Davi... See more
Company replied
Company details
About Protyre Autocare - Cambridge
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 53 Clifton Road Ind Est, Cherry Hinton Road, CB1 7ED, Cambridge, Cambridgeshire, United Kingdom
- 01223 411441
4.5
Excellent
1K reviews
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Had a flat tyre very early in the…
Had a flat tyre very early in the morning and after the RAC patched up the wheel had to find a place to change. Went to about 3 places that unfortunately could not help, all fully booked. Came across Protyre by chance, they also fully booked but they kindly took pity on me and changed my tyre. Most appreciated as NHS worker. Can't thank them enough for being so kind and professional. Great customer service.
22 October 2026
Unprompted review
Reply from Protyre Autocare - Cambridge
Hello Glenda,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cambridge
Hello Will,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent Service
Excellent Service even though I arrived 30 minutes late for my appointment, I received a very warm welcome from the team. The gentleman on reception was friendly, professional, and accommodating. David, the new manager, was reassuring, approachable, and made me feel valued as a customer.The mechanic who changed my tyre also did an excellent job. He was efficient, professional, and clearly took pride in his work. The whole experience was positive from start to finish, with outstanding customer service throughout.I would highly recommend this tyre company and will definitely return in the future. Thank you to David and the team for such great service!
27 October 2026
Unprompted review
Reply from Protyre Autocare - Cambridge
Hello Elise,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cambridge
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Excellent despite a minor hiccup!
Despite a minor hiccup with wheel alignment, following the fitting of two front tyres, it turned out to be the usual exemplary service I’ve become accustomed to for many years! You really get the measure of a good firm by how they deal with problems. Protyre Cambridge were efficient, professional, and, above all, courteous.
21 October 2026
Reply from Protyre Autocare - Cambridge
Hello Tony,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cambridge
Hello Dawn,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cambridge
Hello Mr Puthiyapurayil,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had my car MOTed and all went well.
Had my car MOTed and all went well.
The staff were all efficient and very helpful.
19 October 2026
Reply from Protyre Autocare - Cambridge
Dear Fiona Hall,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our service and customer care are the best they can be, so we are delighted to hear that your vehicle's annual inspection went smoothly and that you found our team to be so prompt and supportive.
We appreciate your business and hope to see you again at our Cambridge branch in the future.
Kind regards
Kayliegh
Customer care - Protyre
As always professional service and good…
As always professional service and good customer care all round. It’s why I always use you when I need to.
19 October 2026
Reply from Protyre Autocare - Cambridge
Hello Colin,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reliable efficient competitive price…
Reliable efficient competitive price was not to like !
15 October 2026
Reply from Protyre Autocare - Cambridge
Hello Peter,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Easy to book
Easy to book, answered concerns and reassured that tyres had been professionally checked. Thank you.
19 October 2026
Reply from Protyre Autocare - Cambridge
Hello Carol,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Cambridge
Hello Deanne,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Follow up call on the topic of trying…
Follow up call on the topic of trying to source some specific tyres.
Unexpected brake and suspension inspection report
14 October 2026
Ball joints, front suspension.
As always, good service, did the job that needed doing in the time they said. Nice staff, always friendly and helpful.
12 October 2026
Reply from Protyre Autocare - Cambridge
Hello Mr Collings,
We would like to thank you for sharing your feedback regarding the service you received at our Cambridge branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Proper guys and proper work
This was a good example of how to look after a customer. Swapped an appointment time with no fuss. Dealt with a technical problem and gave good advice, and then stayed on right to the end of the day to complete the repair needed.
Reassuringly experienced and competent. Strong recommendation.
9 October 2026
Reply from Protyre Autocare - Cambridge
Hello Miles,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Good Service
They didn’t have the tyre we needed but ordered it in and it arrived when they said it would. It was fitted quickly. All very easy. Helpful people
20 September 2026
I have been using protyre for many years…
Have been using protyre for many years and always received a very good level of service until this year. Booked in twice online a wheelchair alignment twice. First time, a received a call from them when I was 5 minutes away from my appointment to say their machine wasn't working and to try re-booking the later half of the following week. I did this for the following Friday only to arrive and be told there's no technician to do the alignment. No phone call and another wasted journey into Cambridge. Following this i had an MOT booked the following week. Half way through the MOT, the tester came into reception to say there was a screw embedded in the centre of the front tyre. I asked if they were able to fix it following the MOT. Told they couldn't do it until the following Wednesday. I appreciate this would have been an unscheduled job but thought it wouldn't have been to difficult to schedule in at some point that day. It seems they have a shortage of staff and are unable to provide a quality level of service. A new team of staff have taken over and i dont believe they are coping well.
17 September 2026
Reply from Protyre Autocare - Cambridge
Dear Robert Cox,
Thank you for bringing this to our attention. We are sorry to hear that you are unhappy with your recent experience.
We can confirm that your concerns will be investigated into and a manager will be in touch as soon as possible to discuss this further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
Reply from Protyre Autocare - Cambridge
Hello Mr Imtiaj,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
2 things went wrong
2 things went wrong. My appointment was right at the end of the day and the branch was having staffing issues. As a result. My tyre pressures were left uneven which triggered a TPMS alarm act an inopportune moment. At which point I noticed I had a missing valve cap, which is annoying. Nobody wants missing valve caps on brand new tyres.
2 September 2026
Reply from Protyre Autocare - Cambridge
Dear Mr Tyrrell,
Thank you for bringing this to our attention.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
Good place to take your car.
It's just a really good place to take your car.
Super staff, knowledgeable and helpful.
11 September 2026
Reply from Protyre Autocare - Cambridge
Hello Paul,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Cambridge branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
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