I recently took my car to Protyre Bury St Edmunds for a front wheel alignment. Previously I've gone to another shop for this and always hated going as they would try to upsell me on other services... See more
Company replied
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I went this morning to get my front two tyres replaced on my Ford Fiesta Vignale. I was told it would be an hour, so went over to Dunelm and had some brunch and came back an hour later and my car was... See more
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Made appointment to regas AC, arrived early but only had a short wait before car was dealt with, service was polite, courteous and efficient, will use them again if needed
I rang them at 830am on Saturday morning and they offered an appointment at 9.15. They asked all the relevant questions during the call and told me the best price they could offerfor two unusual tyres... See more
Company replied
Company details
About Protyre Autocare - Bury Bunting Road
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 13, Bunting Road, IP32 7BX, Bury St Edmunds, Suffolk, United Kingdom
- 01284 762996
4.8
Excellent
1K reviews
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Great service for my SMax MOT
Great service. Booking worked perfectly and MOTdone in one hour. Reception was clean and service good.
10 October 2025
Appointment time met
Appointment time met, fair price, rapid service with zero glitches. Only area for improvement is clearer pricing detail in website.
10 October 2025
Friendly staff and excellent service
1 October 2025
Just put you at ease from the very…
Just put you at ease from the very start. Very polite, experienced and professional
Prices very fair. I have used their services for many years. Nothing is too much trouble for them, even to pop some free air in your tyres.
1 October 2025
Excellent service
Excellent service
Turned up with what I thought was just a slow puncture
Unfortunately two new tyres required
Work done there and then and at a very good price
22 September 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly and professional service
29 September 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Mrs Atkins,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Exceptional service
Exceptional service, fitting me in at short notice and fixing my tyre, enabling me to continue on my journey to work.
29 September 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Graham,
We would like to thank you for sharing your feedback regarding the service you received at our Bury branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Shambles
Booked online only to get a phone call from centre saying they can’t fit me in at 10.30 (the time agreed) as there will be ‘cars in the workshop’ then. When I asked if I can come in earlier, I was told that the tyre wouldn’t be deliver to them until 11.30? I asked to cancel my booking but 3 days later, I’m still waiting for my money back.
Why was I allowed to book when the tyre isn’t in stock? Why can’t garages just be honest with people rather than trying to pull the wool over your eyes?
26 September 2025
Unprompted review
Reply from Protyre Autocare - Bury Bunting Road
Dear Chris Sampson,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Bury Bunting Road branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
"Great and quick service
"Great and quick service, I’m very satisfied with the MOT
20 September 2025
Unprompted review
Reply from Protyre Autocare - Bury Bunting Road
Hello Wioleta,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Great service and price
Great service and price. Have stopped using the local dealership and now only come here.
19 September 2025
Really helpful and efficient
Really helpful and efficient. Identified the problem and got it fixed straight away. As always - brilliant service.
15 September 2025
Replaced my blown out tyre with ease…
Replaced my blown out tyre with ease and speed at end of the working day, thank you
12 September 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Jaqueline,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Quick service
Quick service, friendly people. Online booking was easy and MOT carried out efficiently and without any delays.
Music in waiting room would have been 5 star plus bonus star but a free coffee made up for it
8 September 2025
Reply from Protyre Autocare - Bury Bunting Road
Hello Mark,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bury branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service with a great price
Fantastic friendly and helpful service , especially from Adam , nothing is too much trouble to help and advise , really good competitive prices , I will certainly be using Protyre again 👍🏻
10 September 2025
I've used ATS for years as the guys are…
I've used ATS for years as the guys are friendly are professional. I was shocked to learn ATS had closed at short notice but pleasantly surprised to find the guys had all moved to Protyre around the corner! So normal service has resumed
10 September 2025
Excellent service will definitely use…
Excellent service will definitely use again 👍
10 September 2025
Great service from a professional team
Very pleasant and professional service, a great price and showed great knowledge of the vehicle and it's features.
10 September 2025
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