Robin was very professional with the advice given on my vehicle and milage used. My appointment was quick and the waiting room was very good. Price was competitive. Well done all ,my go to tyre plac... See more
Company replied
Location
Switch locationUnit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW Bridgend, Mid Glamorgan, GB
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See what reviewers are saying
Staff are clean and polite always Prices are very competitive The service was excellent and they were true to time
Company replied
Needed a new tyre for my Toyota Yaris, as always excellent service at Protyre Bridgend. The staff are brilliant, so helpful and friendly and top class service every time. I would never go anywhere el... See more
Company replied
Excellent service from the guys in the tyre depot. I attempted to use a Groupon voucher to pay for an air con recharge but was having difficulty verifying it for them. Despite it being 5.25 they were... See more
Company details
About Protyre Autocare - Bridgend Pen Y Bon
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
Unit 5a, Pen-Y-Bont Ind Est, Coity Road, CF31 1NW, Bridgend, Mid Glamorgan, United Kingdom
- 01656 659152
4.5
Excellent
584 reviews
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Staff are clean and polite always
Staff are clean and polite always
Prices are very competitive
The service was excellent and they were true to time
2 November 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Christine,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Robin was very professional with the…
Robin was very professional with the advice given on my vehicle and milage used. My appointment was quick and the waiting room was very good. Price was competitive. Well done all ,my go to tyre place now. 👍
28 October 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Ceri,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Second time being disappointed and…
Second time being disappointed and disrespected at this garage.
Unfortunately, after two extremely disappointing experiences at this garage, I feel compelled to share my experience and warn others about the service I have received.
First experience:
I booked an appointment through Blackcircles to have the front tyres on my vehicle replaced. I arrived 10 minutes early, as requested, only to be left waiting for over an hour before my van was taken into the garage.
I was then informed that the manager, Geraint Bater, had used an impact driver on my locking wheel nut key and snapped it. When he came to speak to me about the issue, his response was that they “don’t get paid enough for these problems” and that it should have been an “in and out job”. Rather than taking responsibility for what had happened, his attitude made it feel as though I was somehow at fault for his mistake.
As a result of this, I was left waiting for a further three to four hours for the tyres to be changed. I also had to purchase replacement wheel nuts at my own expense, as the originals were no longer usable.
To make matters worse, my alloy wheels were damaged during the process, despite being in immaculate condition before the vehicle entered the garage. I subsequently raised a complaint with Blackcircles regarding both the damage to my wheels and the manner in which I had been treated, but unfortunately, this did not lead to a satisfactory resolution.
Second experience:
Despite my previous experience, I decided to give the garage a second chance and booked through Blackcircles again to have the rear tyres on my vehicle replaced. I had hoped the garage might be willing to help resolve the issue caused by the locking wheel nut key that they had previously snapped.
The appointment was originally booked for the 23rd, but I was turned away because the garage claimed to be too busy and understaffed. I therefore had to rearrange the appointment for the 27th.
I arrived 10 minutes early again, as requested. However, before I had even properly entered the garage, I was confronted by the same manager, who immediately stated that he was unwilling to change my tyres because of the snapped locking wheel nut key and the fact that I had made a complaint about my previous experience.
I believe my complaint was entirely justified, given what had happened during my first visit. The manager’s attitude and manner were, once again, unacceptable, confrontational and completely unprofessional.
I have now been left in the position of having to contact other garages to resolve a situation that, in my view, arose from the garage’s own actions in the first place.
Final thoughts:
Two visits, two disappointing experiences, and a complete lack of professionalism, accountability and customer service.
I gave this garage a second chance despite the damage to my vehicle, the additional expense I incurred and the way I was treated during my first visit. Unfortunately, that decision has only resulted in further frustration and inconvenience.
In my opinion, the way this situation has been handled raises serious questions about the manager’s suitability for his position. A manager should be capable of dealing with customer complaints professionally, taking responsibility when things go wrong and working towards a reasonable resolution, rather than making an already frustrating situation worse.
I have reported both incidents to Blackcircles, who will be conducting their own investigation.
Based on my personal experiences, I would strongly advise others to think carefully before using this garage. I certainly will not be returning.
27 October 2026
Unprompted review
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear A Jones,
Thank you for leaving us a review of your experiences. We are sorry to hear that these had not been positive.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Eddie
Customer Care - Protyre
No time wasting straight on with job
12 October 2026
Tracking
I had my tracking done on the front tyres and, to be honest, it drove worse than before you touched it. There was a pronounced pull towards the kerb. When I went back to get it corrected you couldn't fit me in for a number of days. I didn't pursue it further in the end because I sold the car.
8 July 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear Mike
Thank you for bringing this to our attention. We are very sorry to hear that your experience with the tyre tracking had not been positive.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you
Best regards,
Eddie
Customer Care - Protyre
WARNING, dont agree a price over the phone
Felt backed into a corner after my car failed the MOT.
I agreed on the spot to have the work done,but on reflection that was a mistake.
Your prices for the parts and labour are seriously over inflated
I also miss-understood on the phone the actual work to be done was more than the work you did!
ie-rear anti roll bar and rear sub frame.
28 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear Mr Keith Millard,
Thank you for notifying us of your concerns.
We can confirm that this has been raised with the management team. They will investigate this with the centre and will be in touch as soon as possible to discuss this further with you.
Best regards,
Eddie
Customer Care - Protyre
They put the new tyre on the wrong…
They put the new tyre on the wrong wheel and finally forgot to replace the plastic nut caps, never to be seen again. They are a bunch of amateurs and I definitely will not use this company again.
3 September 2026
Unprompted review
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear Wayne Williams,
Thank you for notifying us of your concerns.
We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.
Kind regards,
Kayleigh
Customer Care - Protyre
Needed a new tyre for my Toyota Yaris
Needed a new tyre for my Toyota Yaris, as always excellent service at Protyre Bridgend. The staff are brilliant, so helpful and friendly and top class service every time. I would never go anywhere else!
23 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Mrs Pinchers,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Always use Protyre Tyres in Bridgend.
Always use Protyre Tyres in Bridgend as it’s a reliable, staff friendly location with good service and easy online ordering of tyres. The prices are competitive with a wide selection of tyres available.
21 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Rees,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Tyres
They where very helpful bought two tyres the tyre warning light was on and they sorted it for me thanks very much.
14 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Stephen,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
The service and staff were informative…
The service and staff were informative and friendly and polite. Explained clearly on different tyres. Not a bad price on tyres chosen.
2 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Jeremy,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at its best for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at Bridgend Pen Y Bon.
Best regards,
Eddie
Customer Care - Protyre
Rang up and they managed to fit me in…
Rang up and they managed to fit me in that morning. Amazing service once again. Definitely would use again.
2 September 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Phil,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Great service by the guys there very…
Great service by the guys there very happy to give 5 stars
31 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Dropped my car off for free tyre check
Dropped my car off for free tyre check, phoned me to let me know needed two new tyres fitted within one hour. Happy man 👍
28 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Alan,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Air con regas
Great job from booking to completion. No issues and good customer service. Thanks
20 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Nicola,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service
Excellent service. Staff has been very helpful to solve auto problems. Has been using Protyre Bridgend for years. Highly recommend to use Protyre Bridgend.
Thank you
P Lee
24 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Peter,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent service at competitive prices…
Excellent service at competitive prices and friendly staff
14 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Dear GREGORY TOSSELL,
Thank you very much for leaving us this 5-star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Bridgend Pen Y Bon branch.
We appreciate your business and hope to see you again in the future.
Kind regards
Kayliegh
Customer care - Protyre
Great service from staff
Great service from staff. Always goes beyond to help with any problem. Thank you. Good value
3 August 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Did a good job car was ready when they…
Did a good job car was ready when they said it would be no issues will use them again
20 July 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Mr Rowlands,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Excellent staff and service even on a…
Excellent staff and service even on a Saturday with 2 staff working!
Aircon regassed at appt time! Highly recommended!
15 July 2026
Reply from Protyre Autocare - Bridgend Pen Y Bon
Hello Ciaron,
We would like to thank you for sharing your feedback regarding the service you received at our Bridgend branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
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