This is an invited review. Their work to supply two front tyres and adjust tracking appears to been performed as expected. Not the lowest quote, but location was convenient.
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I recently had new tyres fitted, along with brake discs and pads, plus an oil service. Thank you to Josh and Grant who provided great customer service throughout—friendly, professional, and transparen... See more
called got a price they where very helpful on the phone booked the car in at the appointment the staff where all polite and really helpful so would recommend
Company replied
I called in without an appointment as I was having problems with my tyres. The staff were brilliant and sorted the problem out within an hour.
Company replied
Company details
About Protyre Autocare - Belper
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
4 Campbell Street, DE56 1AP, Belper, Derbyshire, United Kingdom
- 01773 847140
4.8
Excellent
457 reviews
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Friendly and helpful
Friendly and helpful, but it did take a long time - two hours - to fix a slow puncture, and I was not contacted when it was ready. Efficient repair.
28 April 2025
Reply from Protyre Autocare - Belper
Dear Customer,
We appreciate your feedback and understand that waiting for two hours can be frustrating. We strive to provide efficient service, and we're sorry you experienced a longer wait time than expected.
We have brought this to the attention of the Area Manager and they will make contact with you in due course to discuss this further.
Kindest regards,
Georgia
Customer Care - Protyre
New Tyres
Good advice and given a variety of prices for different makes of tyres. Returned for check on wheel nuts and tyre pressures as advised. Both visits were quick and efficient.
9 May 2025
Excellent service
Excellent service, staff were amazing, Iv not had friendly reliable service like that in a long while. Brilliant
28 April 2025
easy to arrange the appointment and the…
easy to arrange the appointment and the fitting was prompt. thank you.
21 April 2025
Good responses
Good responses, listened when I explained what had happened and what I wanted.
Thankyou.
14 April 2025
Great place top notch service…
Great place top notch service competitive prices . 1st choice everytime
5 April 2025
Reply from Protyre Autocare - Belper
Dear Oscar,
Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience.
We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you.
We apologise for any inconvenience that may have been caused.
Kindest regards,
Georgia
Customer Care - Protyre
regular customers, top service, great advice
We have been regular customers of this tyre shop for over 10 years now and have always received a top service and advise from them
25 March 2025
Excellent service
First time I have used protyre in Belper excellent and timely service . Will definitely use again and would recommend.
28 February 2025
Dylan is a charming young man who went…
Dylan is a charming young man who went out of his way to help with a complicated problem
10 February 2025
Great service delivered on time
Simple hand over at planned time, time given to pick up car and all tyres completed on time.
5 February 2025
All went to plan and fitted into my…
All went to plan and fitted into my schedule for the day.
29 January 2025
Wheel nuts loose......
After driving around 80 miles the nearside front wheel started to vibrate. I pulled over to check and 4 of the 5 wheel nuts were loose. 2 I could turn with my fingers. I had clients in the vehicle and it didn't look great for my business. Luckily I had tools in the vehicle, tightened up the nuts and away we went. Needless to say I'm not happy and I won't be using Protyres again, which is a shame as I've used them for the last few years.
I have heard from Protyre and they apologised for the incident and promised to get back to me with the results of an investigation. They didn't. I have emailed to ask about the report, but with no response.
31 January 2025
Reply from Protyre Autocare - Belper
Dear Customer
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Belper branch has not been a positive one for you on this occasion.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologies for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
Friendly knowledgeable staff
3 February 2025
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