Really easy and straightforward experience from start to finish. Online ordering was simple, and when I arrived the staff were friendly, welcoming, and genuinely helpful. Everything was quick and prom... See more
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Would have given 5 stars but the air in the tyres were not adjusted. Always had great service fell a little short this time.
We have recently moved to Charing and the time came for one of our company vans to have an MOT - we've never been to ProTyre before, but we'll definitely be going back. Everything was straightfor... See more
Company replied
On the whole the service was very good. However, I would have preferred a mechanic explained exactly what work as carried out. Two new tyres had to fitted which considering two new tyres were fitted... See more
Company details
About Protyre Autocare - Ashford The Parade
Written by the company
Written by the company
- Dear Valued Customers,
- Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
- We're committed to our customers!
Contact info
The Parade, Orbital Park, TN24 0HT, Ashford, Kent, United Kingdom
- 01233 500444
4.8
Excellent
2K reviews
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I was sent home with a damaged wheel…
I was sent home with a damaged wheel nut, which they decided not tell me about, what else would the do to potentially endanger my life without telling me about????
19 June 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Andy Evans,
Thank you for leaving us a review of your experience at our Ashford The Parade centre.
We can see that this matter has already been investigated by the Area Manager following your previous review and he has since reached out you. If you are unhappy with the outcome of this investigation or for any other assistance please do not hesitate to contact us at customerrelations@protyre.co.uk
Best regards,
Eddie
Customer Care - Protyre
Staff were very helpful and cheerful
Staff were very helpful and cheerful. Nothing was to much for them.
17 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Leslie,
We are so pleased to hear our in centre team were helpful and cheerful. We appreciate your kind words and look forward to seeing you again.
Best regards,
Eddie
Customer Care - Protyre
Friendly
Friendly, helpful guys from phone call through to getting tyre ordered changed & car collected. 😊
15 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Liz,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Everything went smoothly and very…
Everything went smoothly and very professional, staff were very friendly and polite and professional.
15 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mark,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Reply from Protyre Autocare - Ashford The Parade
Hello Customer,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Persons at reception were friendly and…
Persons at reception were friendly and knowledgeable.
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Andy,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Tyres at Protyre are always good value.
Tyres at Protyre are always a good price, a good choice of booking times and all the staff at Orbital Park are really helpful.
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello David,
We would like to thank you for sharing your feedback regarding the service you received at our Ashford branch.
We take customer service very seriously and want all of our customers to receive excellent customer service at all times, and we are delighted that the team have delivered this to you.
Many thanks again for taking the time to provide us with such positive feedback!
Kindest regards,
Georgia
Customer Care – Protyre
Very good service and helpful staff…
Very good service and helpful staff value for money 💰
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Charles,
Thank you very much for leaving us this 5 star review.
At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
We appreciate your business and hope to see you again soon.
Kindest regards,
Georgia
Customer Care – Protyre
Had my F10 530d lowered and took it to…
Had my F10 530d lowered and took it to these guys to fit 20 inch wheels and tyres and sort all the cambers and alignment out , as normal they did an amazing job and totally transformed the car .
Used them for years on most of my cars , they are always my first point of call .
8 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Cole,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Great service for A/C refill &…
Great service for A/C refill & excellent value in comparison to others
5 June 2026
Reply from Protyre Autocare - Ashford The Parade
Hello Mr Hoadley,
Thank you for taking the time to share your really positive feedback!
Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Ashford branch.
Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!
Kindest regards,
Georgia
Customer Care – Protyre
Very friendly atmosphere and staff
Very friendly atmosphere and staff, prompt service and acceptable pricing 😊
3 June 2026
Quality of service
Extremely efficient staff, very attentive and friendly, a good experience all around.
25 May 2026
Prompt and professional service
15 May 2026
I dislike your pricing system.
I dislike your pricing system.
I e. One price on the website, and a higher price in store. Had to quire it to get the price advertised on line .
Very wrong
18 May 2026
Reply from Protyre Autocare - Ashford The Parade
Dear Barry Baldry,
Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Ashford The Parade branch has not been a positive one for you on this occasion due to the price.
We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.
We apologise for any inconvenience caused.
Kind regards,
Kayleigh
Customer Care - Protyre
The staff were very professional
The staff were very professional. I didn’t have an appointment but they fitted me in.
They were very quick.
11 May 2026
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