Prospect Estate Agency Reviews 

2,600
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often noting individuals who go above and beyond to assist them. The service provided is consistently described as excellent, making processes smooth and stress-free for many people. Reviewers also commend the quick response times and clear communication from the team, ensuring they are kept well-informed throughout their interactions. However, some people mentioned dissatisfaction with communication, citing instances where important information was not passed on or calls and emails went unanswered. A few other people also felt that the service became unprofessional, with reports of issues regarding property viewings and unresolved maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the support... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and proactive... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Oliver Rice enough for all his help throughout the process. From the very beginning, he was professional, friendly, and always happy to answer our questions. He made everything so ea... See more

Company replied

Rated 5 out of 5 stars

Got to say from first meeting Michael who came to help us sell the house , both himself and Anna have been so helpful , we didn’t know where to start with the whole process after the sad loss of our... See more

Rated 5 out of 5 stars

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 st... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.7

All reviews

(2,600)

401 reviews in the last 12 months

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Rated 5 out of 5 stars

Reliable Property Management

Prospect have been managing our rental flat for the past 3 years, with Nancy as our main point of contact, and we’ve been very pleased with the service.

Nancy is professional, efficient, and always quick to respond. She’s approachable, easy to deal with, and handles any issues smoothly . It’s reassuring to know our property is in such capable hands.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

We’ve had a great experience renting…

We’ve had a great experience renting with Nancy as our property manager. She is very responsive and consistently follows up on any issues until they are completely resolved. It’s rare to find someone so proactive and reliable. Highly recommend!

2 March 2026
Unprompted review
Rated 5 out of 5 stars

With a very professional service right…

With a very professional service right from the start. I have confidence in recommending Prospect Estate agency in Wokingham.
Helpful and friendly staff.
Great advertising of our property.
Complete support for implementing EPC check.
Referral to local Recommended local solicitor and other agencies.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Nancy has been a great!

Nancy has been a great property for my property in Reading for sometime. She has been my point of contact for just over 5 years. Professional, efficient and friendly, Nancy has always gone out of her way to try to do what’s best and kept me regularly in the loop with changes. Relationships are fundamental in property management so thank you for everything you’ve done.

24 March 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Andre,

Thank you for the 5 star review for Nancy in our property management team. Long may many more years of hard work continue.

Kind regards

Rated 5 out of 5 stars

Nancy Suri Marla

To whom it may concern.

We own the property at 37 Thorney House, Drake Way, Reading , Berkshire, RG2-0GZ.
This property had been managed by Prospects In Reading for letting purposes over more than 10 years. Nancy Suri MARLA, the senior property portfolio partner at Prospects had been and is still the lady who deals with our property. We have had very many telephone conversations relating to any issues arising in relation to the tenancy or even the tenants. Through these conversations and from the experience of her efficient management providing a seamless line of tenants over these years and we have come to trust and depend on her and act upon her counsel relating to any potential issues or any repairs or replacement of electrical items. Nancy plays a major role representing Prospects as well as looking after our interests as landlords and she understands our mindset and viewpoint and she has earned our confidence that we find her guidance just and fair and efficient, and we have no hesitation in accepting her advice.
Her demeanour on the telephone has always been very courteous, respectable, sympathetic to our needs and full of empathy.
Such a person would be an advert to any institution and we attribute all her qualities as that of Prospects agency as well and will not hesitate to recommend the agency to our friends or family For letting management and in particular Nancy Suri as an efficient and caring property manager.
So far, we have had no complaints or concerns relating to Nancy but full of praise and gratitude and indirectly therefore for Prospects agency as well.
We wish Nancy a continued and efficient career and a happy life.

With regards and respect to all concerned

Dr V R and Mrs J Thava

24 March 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Good morning,

What a lovely review for Nancy in our property management team! Such a delight to hear of all her hard work over the years and thank you again for the 5 stars :)

Kind regards

Rated 5 out of 5 stars

Prospect Reading Mr Colin Charles…

Prospect Reading Mr Colin Charles absolutely wonderful man credit to the prospect brand. Thank you, from Family Grewal

24 March 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Despina,

Thank you for the lovely review for Colin and the 5 stars! :)

Kind regards

Rated 5 out of 5 stars

A Truly Helpful Letting Agent

Since utilising Prospect and liaising with Nicola (specifically) my experience was brilliant throughout — helpful, responsive, and consistently efficient with her replies. She’s been honest and straightforward at every step, which made everything much easier and far less stressful. I’d happily recommend Nicola to anyone looking for a reliable letting agent.

23 March 2026
Unprompted review
Rated 4 out of 5 stars

Long term good

We have used the agency for a number of years.
Nancy Suri our agent is always helpful and responsive whereas other firms and agents have not always been as good.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Great Work So Far!

Great work so far. They have put my property on the market and found a number of interested people. It's still early days, but I'm confident that Mike and his team will find a good buyer. Thanks again Mike

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I had a wonderful experience renting a…

I had a wonderful experience renting a property through Nancy at Prospect. She was always quick to respond, incredibly professional and friendly. The whole process was smooth and Nancy ensured a seamless renting experience for me .

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Communication with Nancy Suri Marla…

Communication with Nancy Suri Marla about our rental property is always prompt and gets the queries resolved quickly and with a handy man to do what every is required, or the appropriate qualified plumber or electrician to do the certification required.

2 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth Sale

We recently sold our house through Prospect. Our sale was handled by Beth Murphy and we couldn't be happier with the experience. From the initial valuation to completion, they were professional, knowledgeable, and proactive.
They handled all viewings efficiently and kept us informed with regular feedback. They kept us in the loop throughout the entire chain, to ensure the sale ran smoothly. I would highly recommend them to anyone looking to sell. Thank you

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Beth Murphy - Prospect

My chain had a few moving parts and took a fair bit of time to come together, but Beth Murphy was brilliant throughout.

Beth made sure I was always up to date, which made a big difference during what can be a stressful process. Her quick responses gave confidence throughout.

On key days, especially around exchange and completion, she was on top of everything and made sure I was fully informed, which really helped things feel smooth and under control.

I really appreciate all her support and recommend Beth to anyone going through a property purchase.

19 March 2026
Unprompted review
Rated 5 out of 5 stars

Nancy Suri, Senior Property Manager.…

Nancy Suri has been my senior property manager at Prospect Estate Agency in Reading for the past 4 years, and I have always found her service to be consistently good and reliable.
She handles day-to-day matters efficiently, responds to queries in a timely manner, and keeps communication clear and straightforward. Any issues I’ve raised over the years have been dealt with professionally, although there have been some glitches but were resolved quickly.
I appreciate her steady, competent approach and would have no hesitation in recommending her to other clients.

22 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Property Management Experience

We’ve been tenants for the past year, and our experience with the Nancy S Marla (property manager) has been excellent. She has always been professional, approachable, and quick to respond to any queries or requests. Throughout our tenancy, everything has been handled smoothly and efficiently, and we haven’t faced any issues at all.

We recently renewed our contract, which reflects how happy we are with her management and support. Overall, a great experience and we would highly recommend her as a property manager.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I am renting an apartment in Reading in last 4 years, which is managed by Prospect via Ms. Emily Cross. I am happy with the service, Emily is responsive, speedy and professional. If I need to move to a bigger place, will use Prospect again. Benny

21 March 2026
Unprompted review
Rated 5 out of 5 stars

Our chain sale process was complicated…

Our chain sale process was complicated with months of waiting for the legal work to finish and vast documentations, but Ross, Akansha & their team were throughout the process of this long 5 months by constantly supporting and updating us with the development. Though it was a very hectic process but because of them our transition was extremely smooth as Akansha kept us updated throughout the process and on the day of exchange of the contract, Ross was constantly updating us with the latest information so, we were well informed throughout the process. 100% going to recommend them to my friends and family. Very professional team and extremely helpful.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Nancy Suri - Prospect

Nancy Suri

Nancy has managed our property with a great deal of professionalism. She has been proactive in communicating with us and the tenants.

Definitely recommended especially working with her.

13 March 2026
Unprompted review

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