Prospect Estate Agency Reviews 

2,600
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 430 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's professionalism, helpfulness, and dedication, often noting individuals who go above and beyond to assist them. The service provided is consistently described as excellent, making processes smooth and stress-free for many people. Reviewers also commend the quick response times and clear communication from the team, ensuring they are kept well-informed throughout their interactions. However, some people mentioned dissatisfaction with communication, citing instances where important information was not passed on or calls and emails went unanswered. A few other people also felt that the service became unprofessional, with reports of issues regarding property viewings and unresolved maintenance issues.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction with the support... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Consumers find response times to be positive, with many reviewers highlighting the quick and proactive... See more

Customer communications

Clients share positive opinions on contact, with many reviewers highlighting the helpfulness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can’t thank Oliver Rice enough for all his help throughout the process. From the very beginning, he was professional, friendly, and always happy to answer our questions. He made everything so ea... See more

Company replied

Rated 5 out of 5 stars

Got to say from first meeting Michael who came to help us sell the house , both himself and Anna have been so helpful , we didn’t know where to start with the whole process after the sad loss of our... See more

Rated 5 out of 5 stars

I’ve been a landlord for many years and always been happy with Prospects letting services. In particular, very happy with my property manager Nikki Gardner who is always helpful and professional. 5 st... See more

Company replied

Rated 5 out of 5 stars

I had a great experience buying with Prospect. The service was excellent, with clear communication and support provided throughout the entire process, which made everything much smoother and less... See more

Company replied


Company details

  1. Real Estate Agents
  2. Real Estate Appraiser
  3. Real Estate Rental Agency

Written by the company

For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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No recent history of asking for reviews

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4.7

All reviews

(2,600)

401 reviews in the last 12 months

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Rated 5 out of 5 stars

Shout out to Charlotte Morgan for…

Shout out to Charlotte Morgan for guiding me through my recent house rental experience and clearly handling the pre‑agreement, tenancy agreement, and all reference checks.
Thanks to her support, everything went smoothly and on time, and I’d happily work with Charlotte again.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

the best experience so far

I have used several estate agents over the years and Prospect Estate Agency has genuinely been the best experience by far.

In particular, Nikki Gardener has been outstanding throughout. She is professional, efficient, responsive and always keeps the landlord’s best interests in mind while still being fair and reasonable to tenants. Communication has been clear and prompt from start to finish and issues are dealt with quickly without unnecessary delays or excuses. Honestly I struggle to find anything to complain about which is rare these days. Managing property can often be stressful but Nikki and the team have made the whole process much smoother and more manageable. Highly recommended.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I rented my flat through Prospect and…

I rented my flat through Prospect and had a really positive experience.

Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Always Great Service - 5 Stars!

Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with the service I…

Really happy with the service I received from Prospect Estate Agency. Nicola Dixon MARLA was so helpful, friendly and easy to talk to throughout. She answered all questions and made everything feel a lot less stressful. Thank you again for all your help 😊

29 April 2026
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience working…

I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

We have only been with Nikki Gardener…

We have only been with Nikki Gardener for 11 month a difficult situation has happened. Options were suggested and we made our decision.
I feel confident it’s been left in Nikki’s hand to resolved the issue with minimal stress. For everyone concerned

12 May 2026
Unprompted review
Rated 5 out of 5 stars

As a tenant

As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Professionalism Thumbs up !!!!!!

Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

12 May 2026
Unprompted review
Prospect Estate Agency logo

Reply from Prospect Estate Agency

Hello Zoe,

Thank you for the great review for our property manager Nikki! We really appreciate you sharing your experience and for the 5 stars :)

Kind regards

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