I can’t thank Oliver Rice enough for all his help throughout the process. From the very beginning, he was professional, friendly, and always happy to answer our questions. He made everything so ea... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
For over 35 years, we've helped people buy, sell, let and rent across the Home Counties. For us, it's never just property. It's homes, investments, futures. That’s why we treat every property and every property journey as if it's our own. No false claims. No poor communication. Just the hardest work and uncompromising standards. Knowing the difference we make to our clients' lives is what makes us proud to deliver Property. Properly. We operate across Berkshire, Surrey and Hampshire through 10 connected offices in Aldershot, Bracknell, Farnborough, Maidenhead, Reading, Sandhurst, Staines, Warfield, Winnersh and Wokingham.
24 King Street, RG1 2HE, Reading, United Kingdom
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shout out to Charlotte Morgan for guiding me through my recent house rental experience and clearly handling the pre‑agreement, tenancy agreement, and all reference checks.
Thanks to her support, everything went smoothly and on time, and I’d happily work with Charlotte again.
Great service from Nikki Gardner always from contract to any problems that need sorting....would highly recommend.
Debbie Birch
Nikki made moving very easy for us. Best experience with estate agents so far, very quick to respond and happy to help.
I rent my property through Prospect and am very happy with the service. The speed, helpfulness and generally proactive approach to issues taken by my agent Nikki Gardner is excellent
Nikki Gardner is always very helpful and professional. We would highly recommend her to future clients
I have used several estate agents over the years and Prospect Estate Agency has genuinely been the best experience by far.
In particular, Nikki Gardener has been outstanding throughout. She is professional, efficient, responsive and always keeps the landlord’s best interests in mind while still being fair and reasonable to tenants. Communication has been clear and prompt from start to finish and issues are dealt with quickly without unnecessary delays or excuses. Honestly I struggle to find anything to complain about which is rare these days. Managing property can often be stressful but Nikki and the team have made the whole process much smoother and more manageable. Highly recommended.
I rented my flat through Prospect and had a really positive experience.
Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.
Nikki Gardner is always available and helpful!
Nikki Gardner has been my main contact at Prospect and she has always made any queries I have had easier. I have found her to be friendly, helpful and knowledgeable over several years, so has always been a pleasure. Well worth 5 stars.
Nikki Gardner and the whole Prospect team have always been excellent. Prospect Lettings have managed my properties for nearly 10 years, and I highly recommend them! Thanks again Nikki and Prospect 5 Stars.
Really happy with the service I received from Prospect Estate Agency. Nicola Dixon MARLA was so helpful, friendly and easy to talk to throughout. She answered all questions and made everything feel a lot less stressful. Thank you again for all your help 😊
I’ve had a great experience working with Prospect, and especially with Nikki. She has been consistently helpful, responsive, and proactive with any queries or maintenance issues. Her communication is always clear and friendly, and she genuinely goes the extra mile to support both landlord and tenant.
We have only been with Nikki Gardener for 11 month a difficult situation has happened. Options were suggested and we made our decision.
I feel confident it’s been left in Nikki’s hand to resolved the issue with minimal stress. For everyone concerned
As a tenant, Nikkl Gardiner at prospect lettings,is always very polite happy and very helpful, she makes our letting experience very easy going,thank you Nikkl for all you do for us.
Since I started interacting with Nicola Dixon on the property management team , emails and phone calls have been dealt with a quick swift response , before they were very late in dealing with issues whatever they came up. Things have now been better with letting my property since I’ve been dealing with Nicola.
Excellent Nikki my property manager has always been there when I need assistance.
I can’t praise Nikki Gardner enough. She’s highly responsive, calm and provides useful solutions. A true professional.
Nikki Gardner is great. Always ready to help and assist whenever we need anything.
We have had a very positive exprience working with Nikki Gardner. I highly recommend her. It has been a great experience working with Nikki!
We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

Reply from Prospect Estate Agency
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.