Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more
Company replied
Prolux offer a competitive price BUT provide a n expensive service . My VW polo had cream interiors and they came out beautiful. I’ve also used prolux to wash carpets and my mattress and now gett... See more
First time using this company for a mattress and sofa clean. Highly recommended. Easy to communicate with, helpful reminders prior to the appointment, easy to transact. George visited yesterday - punc... See more
Company replied
Company details
Written by the company
London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!
Contact info
205 Gateshead Road Borehamwood, WD6 5LN, London, United Kingdom
- 020 3318 6387
- officeltd@proluxcleaning.co.uk
- www.proluxcleaning.co.uk
4.9
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My sofa is looking clean and new after…
My sofa is looking clean and new after being cleaned. I’m surprised the stain on the arm rest was removed. The service was fantastic and the communication is top notch. Will use them again
30 May 2026
Unprompted review
Tis company is great
Tis company is great, but you should ask for Kris. He is very professional and doesn't give up until furniture is totally spotless.
26 May 2026
Unprompted review
Speedy efficient service with good…
Speedy efficient service with good communication.
Car interior looks great
21 May 2026
Unprompted review
So so happy with the results and a big…
So so happy with the results and a big thank you to Kevin who worked so hard. I have already recommended your services to others. Thanks again. I will be rebooking again
7 May 2026
Unprompted review
Reply from Prolux Cleaning
Thank you once again, Debbie, for your feedback and recommendation. We’re very pleased Kevin delivered great results, and we’ll be here whenever you need us again!
Quality cleaning which was quickly…
Quality cleaning which was quickly done. Very pleasant and polite technician.
ACM
4 May 2026
Unprompted review
Reply from Prolux Cleaning
Thank you, Ailsa, for your kind review. We’re pleased you were happy with the quality of the cleaning and the professionalism of our technician. We appreciate you choosing Prolux Cleaning.
2nd excellent service
Second time using Prolux - again, very timely, thorough and friendly. Excellent customer service. Kevin was brilliant!
28 April 2026
Unprompted review
Reply from Prolux Cleaning
Hi Breandan, Thank you for taking the time to leave a review. Great to hear you came back to us again and were happy with the service. Kevin will be really pleased to know you found him brilliant!
Amazing service
Amazing service! I have been using them for the past two years.
28 June 2025
Unprompted review
Excellent services and very cooperative…
Excellent services and very cooperative staffing.
18 April 2026
Unprompted review
Reply from Prolux Cleaning
Thank you for your kind feedback. We’re glad you were happy with both the service and the team’s approach. Whenever you need us, we'll be happy to assist again!
I have been using Prolux for the past 4…
I have been using Prolux for the past 4 years and more and I find them professional and reliable.
10 April 2026
Unprompted review
Reply from Prolux Cleaning
Thank you, Abi, for being a returning customer for over 4 years. Your ongoing support over the years really means a lot to us. Whenever you need us, we'll be delighted to assist again!
Just excellent
Just excellent - friendly, efficient and did a great job on a variety of upholstery and carpets.
4 April 2026
Unprompted review
Reply from Prolux Cleaning
Thank you, David! We are really glad everything came out well across both the carpets and upholstery. Appreciate you trusting us with it and we're looking forward to assisting you again in the future!
Highly recommend !
Carpets were cleaned with efficiency and care and turned out great. Amazing customer service too! Highly recommend.
2 April 2026
Unprompted review
Reply from Prolux Cleaning
Thank you so much for the recommendation. It's really appreciated. We are glad the carpets came up the way they should and that everything ran smoothly from start to finish. Hope to assist you again in the future!
Reply from Prolux Cleaning
Dear Jane, thank you for your kind words! We’re really glad you found the service prompt and professional. Thank you for choosing us!
The technician was very polite and knew…
The technician was very polite and knew his stuff and done a good job and it was all easy and simply explained to me and a reasonable price.
12 March 2026
Unprompted review
Reply from Prolux Cleaning
Thank you for your feedback, Russ. Clear communication and efficient service are very important to us, so it's great to know you had a positive experience. Hope to assist you again in the future!
Reply from Prolux Cleaning
Thank you for the review, Fazal. We’re happy to hear you were satisfied with the service and that our staff made a good impression. We look forward to helping you again.
Fantastic service from start to finish
Fantastic service from start to finish. They arrived right on time, worked efficiently, and the pricing was very fair. It’s rare to find a company that is this thorough and respectful of your home. I’ll definitely be using Carpetix for my yearly cleanings from now on.
5 March 2026
Unprompted review
Excellent service from Prolux Cleaning
Excellent service from Prolux Cleaning. Can highly recommend to anyone needing their carpets cleaned.
Thanks to Vlad for his work today.
2 March 2026
Unprompted review
Reply from Prolux Cleaning
Dear Mr Adam, thank you very much for your kind feedback and recommendation. We’re glad to hear you were happy with the service, and we’ll be sure to pass your compliments on to Vlad.
Punctual and professional
The technician was right on time , very professional very organised cleaned all the stains off the carpet and made it look brand new again . Really happy with them
24 February 2026
Unprompted review
Reply from Prolux Cleaning
Dear Yervand, thank you for taking the time to leave such positive feedback. Your satisfaction means a lot to us, and we truly appreciate your support.
A fantastic service
A fantastic service! Technician was friendly and polite. Speedy clean and sofa looks like new again :)
23 February 2026
Unprompted review
Reply from Prolux Cleaning
We really appreciate your feedback — thank you, Jack! We’re glad everything went smoothly and that your sofa got the refresh it deserved. Hope to help you again in the future!
Professional cleaning
It was easy to book an appointment at a time suitable to me and at short notice. The agent arrived promptly within the time slot of one hour and cleaned my stairs, landing and a rug professionally and quickly. Took about 40 minutes. They tidied up afterwards. This is the second time I have used them and would recommend.
13 February 2026
Unprompted review
Reply from Prolux Cleaning
Dear Jonathan, thank you for your continued trust in our service. We’re delighted to hear the process was seamless from booking through to completion, and that the results met your expectations. Your recommendation is highly valued and we look forward to assisting you again.
Effective, professional, friendly
I’ve used this sofa cleaning service many times over the past few years, and they have never disappointed me. Every single time, they leave my sofa looking brand new — it’s honestly amazing to see the transformation. Not only does it look spotless, but my entire house smells incredibly fresh and clean after they’re done.
What really makes the experience even better is the team. The guys who come to clean my sofa are always kind, professional, and very polite. They treat my home with respect and work efficiently while paying attention to every detail.
It’s rare to find a service that is this consistent and reliable. I highly recommend them to anyone looking for high-quality sofa cleaning. I wouldn’t trust anyone else!
10 February 2026
Unprompted review
Reply from Prolux Cleaning
Dear Kasia, thank you for the incredible review! It is always a pleasure having you as a customer! We really appreciate your recommendation!
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