Prolux Cleaning Reviews 2,031

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professionalism and efficiency of the staff, highlighting their polite and helpful demeanor. The service provided is frequently described as excellent, with many people noting the high quality of the cleaning results, often making items look brand new. Reviewers also appreciate the quick and easy booking process, as well as the punctuality of the technicians. However, some customers also noted issues with the service, including instances where the cleaning was not thorough, leaving dirt, stains, and smells unchanged. A few other people also felt that the company was not fair in its dealings, particularly when expectations about the scope of work were not met.

What people talk about most

Service

Customers consistently note positive experiences with service, often highlighting its speed, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, politeness, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the results,... See more

Product

Users describe positive interactions with the product, with many reviewers expressing satisfaction with the... See more

Booking process

Customers had positive experiences with the booking process, describing it as incredibly smooth and easy to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Vlad was very professional and came to clean up a stubborn stain from an alcohol stain on our sofa , the sofa has been completely returned to its previous state and smells beautiful too after th... See more

Company replied

Rated 5 out of 5 stars

Quick and reliable. Great results! The carpets were left spotless. Booked them to sort out the mess that the previous, so called professionals, left the house carpets with... Carpets had marks, dirt a... See more

Company replied

Rated 5 out of 5 stars

Prolux offer a competitive price BUT provide a n expensive service . My VW polo had cream interiors and they came out beautiful. I’ve also used prolux to wash carpets and my mattress and now gett... See more

Rated 5 out of 5 stars

First time using this company for a mattress and sofa clean. Highly recommended. Easy to communicate with, helpful reminders prior to the appointment, easy to transact. George visited yesterday - punc... See more

Company replied


Company details

  1. Carpet Cleaning Service
  2. Curtain and Upholstery Cleaning Service
  3. Upholstery Cleaning Service

Written by the company

London's favourite cleaning company! We're always there for you when you need us wherever you are situated! Efficient and quick cleaning services at really reasonable prices. Give us a call on 020-3318-6387 to get your free quote!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Tis company is great

Tis company is great, but you should ask for Kris. He is very professional and doesn't give up until furniture is totally spotless.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

So so happy with the results and a big…

So so happy with the results and a big thank you to Kevin who worked so hard. I have already recommended your services to others. Thanks again. I will be rebooking again

7 May 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you once again, Debbie, for your feedback and recommendation. We’re very pleased Kevin delivered great results, and we’ll be here whenever you need us again!

Rated 5 out of 5 stars

Quality cleaning which was quickly…

Quality cleaning which was quickly done. Very pleasant and polite technician.
ACM

4 May 2026
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you, Ailsa, for your kind review. We’re pleased you were happy with the quality of the cleaning and the professionalism of our technician. We appreciate you choosing Prolux Cleaning.

Rated 5 out of 5 stars

2nd excellent service

Second time using Prolux - again, very timely, thorough and friendly. Excellent customer service. Kevin was brilliant!

28 April 2026
Unprompted review
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Reply from Prolux Cleaning

Hi Breandan, Thank you for taking the time to leave a review. Great to hear you came back to us again and were happy with the service. Kevin will be really pleased to know you found him brilliant!

Rated 5 out of 5 stars

Excellent services and very cooperative…

Excellent services and very cooperative staffing.

18 April 2026
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Thank you for your kind feedback. We’re glad you were happy with both the service and the team’s approach. Whenever you need us, we'll be happy to assist again!

Rated 5 out of 5 stars

I have been using Prolux for the past 4…

I have been using Prolux for the past 4 years and more and I find them professional and reliable.

10 April 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you, Abi, for being a returning customer for over 4 years. Your ongoing support over the years really means a lot to us. Whenever you need us, we'll be delighted to assist again!

Rated 5 out of 5 stars

Just excellent

Just excellent - friendly, efficient and did a great job on a variety of upholstery and carpets.

4 April 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you, David! We are really glad everything came out well across both the carpets and upholstery. Appreciate you trusting us with it and we're looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Highly recommend !

Carpets were cleaned with efficiency and care and turned out great. Amazing customer service too! Highly recommend.

2 April 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you so much for the recommendation. It's really appreciated. We are glad the carpets came up the way they should and that everything ran smoothly from start to finish. Hope to assist you again in the future!

Rated 5 out of 5 stars

Excellent carpet cleaning

Prompt, professional and perfect. Great job!

18 March 2026
Unprompted review
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Reply from Prolux Cleaning

Dear Jane, thank you for your kind words! We’re really glad you found the service prompt and professional. Thank you for choosing us!

Rated 5 out of 5 stars

The technician was very polite and knew…

The technician was very polite and knew his stuff and done a good job and it was all easy and simply explained to me and a reasonable price.

12 March 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you for your feedback, Russ. Clear communication and efficient service are very important to us, so it's great to know you had a positive experience. Hope to assist you again in the future!

Rated 4 out of 5 stars

Amazing service

Amazing service
Staff is cooperative

11 March 2026
Unprompted review
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Reply from Prolux Cleaning

Thank you for the review, Fazal. We’re happy to hear you were satisfied with the service and that our staff made a good impression. We look forward to helping you again.

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. They arrived right on time, worked efficiently, and the pricing was very fair. It’s rare to find a company that is this thorough and respectful of your home. I’ll definitely be using Carpetix for my yearly cleanings from now on.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Prolux Cleaning

Excellent service from Prolux Cleaning. Can highly recommend to anyone needing their carpets cleaned.
Thanks to Vlad for his work today.

2 March 2026
Unprompted review
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Reply from Prolux Cleaning

Dear Mr Adam, thank you very much for your kind feedback and recommendation. We’re glad to hear you were happy with the service, and we’ll be sure to pass your compliments on to Vlad.

Rated 5 out of 5 stars

Punctual and professional

The technician was right on time , very professional very organised cleaned all the stains off the carpet and made it look brand new again . Really happy with them

24 February 2026
Unprompted review
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Reply from Prolux Cleaning

Dear Yervand, thank you for taking the time to leave such positive feedback. Your satisfaction means a lot to us, and we truly appreciate your support.

Rated 5 out of 5 stars

A fantastic service

A fantastic service! Technician was friendly and polite. Speedy clean and sofa looks like new again :)

23 February 2026
Unprompted review
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Reply from Prolux Cleaning

We really appreciate your feedback — thank you, Jack! We’re glad everything went smoothly and that your sofa got the refresh it deserved. Hope to help you again in the future!

Rated 5 out of 5 stars

Professional cleaning

It was easy to book an appointment at a time suitable to me and at short notice. The agent arrived promptly within the time slot of one hour and cleaned my stairs, landing and a rug professionally and quickly. Took about 40 minutes. They tidied up afterwards. This is the second time I have used them and would recommend.

13 February 2026
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Jonathan, thank you for your continued trust in our service. We’re delighted to hear the process was seamless from booking through to completion, and that the results met your expectations. Your recommendation is highly valued and we look forward to assisting you again.

Rated 5 out of 5 stars

Effective, professional, friendly

I’ve used this sofa cleaning service many times over the past few years, and they have never disappointed me. Every single time, they leave my sofa looking brand new — it’s honestly amazing to see the transformation. Not only does it look spotless, but my entire house smells incredibly fresh and clean after they’re done.

What really makes the experience even better is the team. The guys who come to clean my sofa are always kind, professional, and very polite. They treat my home with respect and work efficiently while paying attention to every detail.

It’s rare to find a service that is this consistent and reliable. I highly recommend them to anyone looking for high-quality sofa cleaning. I wouldn’t trust anyone else!

10 February 2026
Unprompted review
Prolux Cleaning logo

Reply from Prolux Cleaning

Dear Kasia, thank you for the incredible review! It is always a pleasure having you as a customer! We really appreciate your recommendation!

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