My flowers were not delivered on the date requested. They arrived a day later. However, they were beautiful and I was given a significant discount due to their mistake. Customer service was very goo... See more
Company replied
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Signing in erased everything I had already entered and I got no discount like the email noted I would have, perhaps because I had to sign in over again and reset my password. Additionally, there was... See more
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My aunt sent me a picture of the flowers that were delivered. I realize they are not going to look exactly like the online picture however, there were the same colored roses instead two different col... See more
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Although one (lilies)of the many flowers of this beautiful assortment was a different color than pictured, it was well received by my beautiful young bride on our 43rd anniversary. The delivery was ti... See more
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Company details
About Proflowers
Written by the company
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
Flowers. They're our thing.Freshness Guarantee
7-day freshness guarantee
We pride ourselves on sending fresh flowers. Your perishable flowers are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N. LaSalle, 60601, Chicago, United States
- 1(800) 580-2913
- proflowers-issue-resolution@proflowers.com
- www.proflowers.com
3.6
Average
2K reviews
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Deeply disappointed
Deeply disappointed. Long time customers (20 years). Usually get flowers but saw they had desserts (strawberries and cake with icing etc) and thought that would make a good change as a birthday gift. It was supposed to arrive on my friend's birthday, it arrived late, the next day. No one was home to receive it, so the delivery person just left it at the door in the sun, no attempt to text or email that it had been delivered, nor no attempt to re-deliver when home. When my friend finally got home, the food was ruined - all melted, unedible. When I complained to ProFlowers they offered to give me money back/ refund (at first 30% and then an additional 20%, ie 50% back). On a $77 order, that should have been $38.50, what they actually sent me was $27.90 (I don't know how they came up with that figure, probably minus the shipping, but even then the numbers don't match). I know they think giving me some money back should satisfy. It does not. They should have refunded me the entirety of the order, including shipping. They were late in delivering, and the delivery failed miserably - no text, no call, nothing. It's their fault, they should refund. I've bought flowers for years with them. I shouldn't have to convince them to do the right thing, nor have to haggle over how much they'll refund me, they should just do it. They just lost a long time customer. I recommend you not use them too. They are not the company I remember anymore. They've gotten too big to really care. They are not much more than an online broker of other florists and other providers around the country. Don't use a "broker" like ProFlowers (nor FTD, which is their parent company). I'll try calling local florists/bakeries direct next time.
24 June 2026
Unprompted review
Reply from Proflowers
Thank you for sharing your experience and for being a loyal customer over the years. We sincerely apologize for the late delivery and the condition in which the gift arrived. We understand how disappointing it was to have a birthday surprise delivered a day late, left unattended, and ultimately rendered unusable. A supervisor has reviewed your concerns and contacted you directly to work toward a resolution.
Ordering is a breeze
28 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration caused by any fees that were not clearly communicated during the ordering process. We understand how important transparency is when making a purchase, and we regret that your experience did not meet those expectations. We appreciate you bringing these concerns to our attention, as customer feedback helps us identify areas where we can improve. A supervisor has contacted you directly to address your concerns and work toward a resolution.
It's hard to leave a review when you've…
It's hard to leave a review when you've done Nothing yet!
27 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for your feedback and for choosing our service. We're delighted to hear that you were pleased with your overall experience. We appreciate your suggestion regarding special instructions. While special requests may not always be available through the online ordering process, our Customer Service team is always happy to assist with additional instructions whenever possible. Customers are welcome to contact us directly, and we will do our best to accommodate their needs.
Beautiful arrangements at affordable…
Beautiful arrangements at affordable prices!! Love it!!
26 June 2026
Reply from Proflowers
We appreciate your review and appreciate you taking the time.
Reply from Proflowers
Thank you for your feedback. We’re glad to hear you found the website easy to use.
Great benefit from AARP
Great benefit from AARP. Arrangement looks gorgeous. Very nice working with AARP service on line today. Love the variety that is available. Really helps us out to have this benefit.
26 June 2026
Reply from Proflowers
Thank you for your kind feedback. We’re pleased you enjoyed the AARP benefit, selection, and overall experience.
Reply from Proflowers
Thank you for your feedback. We’re glad to hear the arrangement was delivered on time and that you found it beautiful.
Reply from Proflowers
Thank you for your kind feedback. We’re glad to hear that ordering with ProFlowers has been easy and convenient for you, and we truly appreciate your support.
Not a reputable business
My daughter sent me flowers for my birthday. She was under the impression that they came from a local florist. The flowers that were sent to me in New Jersey were sent from Illinois with nothing in place to keep them moist! By the first morning half of them were dead! And the vase they sent them in had a rounded bottom, so I couldn't use it or the flowers would fall over.
My daughter requested a refund and all they would give her was 50%. This is no way to do business.
Also, the customer service people were very hard to understand. I had to ask them to repeat themselves numerous times.
I would not recommend this company to anyone.
26 June 2026
Unprompted review
Reply from Proflowers
We’re very sorry to hear about the condition of the flowers upon arrival, the unsuitable vase, the shipping concerns, and the difficulty communicating with customer service. This is not the experience we want for our customers. A supervisor has attempted to reach you and left both a voicemail and email to help resolve this matter. We appreciate the opportunity to make this right.
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Simple and easy to order beautiful product
Simple and easy to order, but, more important I ordered 10 arrangements and EVERY ONE OF THEM arrived in BEAUTIFUL CONDITION. The flowers were incredible!
18 June 2026
Reply from Proflowers
Thank you for your kind feedback. We’re glad to hear the arrangements arrived in beautiful condition and that you had a positive experience with your order.
Absolutely easy
Absolutely easy - quick and accurate. Description/picture exactly what was delivered to the pleasure of the person receiving the flowers.
24 May 2026
Reply from Proflowers
Thank you for your feedback. We’re glad to hear the process was easy and that the arrangement met your expectations.
Ease of use...Great…
Ease of use...Great selection...Dependable deliveries...Solid quality...
RT
25 June 2026
Reply from Proflowers
Thank you for your kind words. We’re pleased you enjoyed the selection, quality, and dependable service.
Best Product and Delivery
I know that your product is the best quality and delivery is on time!!!
25 June 2026
Reply from Proflowers
Thank you for your kind feedback. We’re glad to hear you’re pleased with the quality of our products and timely delivery, and we truly appreciate your continued support.
I’ve used Proflowers for a few years…
I’ve used Proflowers for a few years now and have not been disappointed! The vast selection of beautiful arrangements does make it hard to choose! I’ve been very pleased with them! And the receiving party has also been very pleased!
8 June 2026
Reply from Proflowers
Thank you for taking the time to review your experience with our service.
Beautiful Flowers coupled with…
Beautiful Flowers coupled with convenience keeps me coming back for many years
25 June 2026
Reply from Proflowers
We appreciate you taking the time to post about your experience.
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