Football boots were a lovely present for my grandson however they were too small and have sent for a replacement. Only complaint is charging £2.25 for return ordering another pair.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered my Son’s 5th pair of Adidas Predator Elites and he couldn’t have been happier with them. It included some trading cards of current boots which was a nice touch. Very prompt delivery so... See more
Company replied
Great selection of elite football boots. Opted to select 2 sizes for comparison. Promptly delivered and return was easy to arrange - small cost, but getting the right boots is not easy, so happy to... See more
Company replied
Flawlessly efficient with every purchase I have made over the last 3 years. Availability, arrival times, price and the list goes on. Even purchases that didn't work out, swift efficient no argument... See more
Company replied
Company details
About Pro:Direct Sport
Written by the company
Pro:Direct | We Are Sport
Pro:Direct Sport are the world's largest online performance sport, and sports fashion store, specialising in Football, Running, Basketball, Rugby, Cricket, Tennis, and Golf.
Pro:Direct Sport are totally committed to best in class customer service and always appreciate your honest rating and reviews to help us improve.
Once again, thank you for choosing to take your sport to the Next Level with Pro:Direct Sport.
Pro:Direct | We Are Sport
Written by the company
- Please Note
- If you have experienced any issues with your order we would always encourage you to contact our Customer Service Team on customerservices@prodirectsport.com to help us investigate and resolve your issue. Returns are simple and easy when using our online returns and FREE from the UK, if you join one of our Clubs (PDFC, Pro-Direct Running Club or SNKRD)
30 Day Money Back Guarantee & Hassle Free Returns
We've got you covered...
All goods supplied by Pro:Direct Sport are from official sources and are covered by the normal manufacturer's warranty.
You can return any item within 30 days of receipt via your online Order History for a refund or exchange completely hassle-free (and Free for UK Customers who join one of our Clubs)
Contact info
Torre House, Shaldon Road, TQ12 4PQ, Newton Abbot, United Kingdom
- Email, or Click to Chat is the best way to contact Pro:Direct Sport
- customerservices@prodirectsport.com
- www.prodirectsport.com
4.2
Great
175K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Late arrival = no good
The ordered item was received a week after the promised time of 5-7 days.
14 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry that you are unhappy with the delivery of your order.
I can see that a member of our customer service team has reached out to you via email with further information and a resolution to this matter.
Please accept our sincere apologies for any inconvenience this may have caused you.
Best regards,
IH
When it arrived
When it arrived, the box was cracked. Was I had ordered was a basketball hoop but everything was fine.
20 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were happy with the delivery updates and the speed of delivery. We're sorry to hear that the box containing your spikes arrived slightly squashed, however.
Whilst we do strive to ensure everything arrives in perfect condition, we sadly cannot guarantee that the outer packaging will remain free from damage due to the stresses parcels can experience whilst in transit.
If you do notice any issues with the item itself, please get in touch with our Customer Service team. We will be happy to investigate this further for you.
We apologise for any inconvenience caused.
Kind Regards,
Pro:Direct Sport
Superb company …
Flawlessly efficient with every purchase I have made over the last 3 years.
Availability, arrival times, price and the list goes on.
Even purchases that didn't work out, swift efficient no arguments refund or new product sent hassle free no charge nor squabble. My choice when it comes to sport. 10/10
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave such a great review.
We're pleased to hear that you've consistently had positive experiences, from pricing and availability to delivery and returns.
Your continued support means a lot, and we're happy to be your first choice for sporting goods.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review. We're pleased to hear that you received great service and that your order was delivered quickly.
It's great to know that everything went smoothly and that you were happy with your experience.
Kind Regards,
Pro:Direct Sport
great offers etc
20 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear that you were happy with the offers available and found what you were looking for.
We appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Good delivery updates and fast…
Good delivery updates and fast delivery. Box containing spikes was slightly squashed but the product wasn’t damaged.
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were happy with the delivery updates and the speed of delivery.
We're sorry to hear that the box containing your spikes arrived slightly squashed. Whilst we do strive to ensure everything arrives in perfect condition, we sadly cannot guarantee that the outer packaging will remain free from damage due to the stresses parcels can experience whilst in transit. We're pleased to hear that the product itself wasn't damaged, though.
If you do notice any issues with the item itself, please get in touch with our Customer Service team. We will be happy to investigate this further for you.
We apologise for any inconvenience caused.
Kind Regards,
Pro:Direct Sport
Shoes were at least a size too small…
Shoes were at least a size too small and I was charged deliveries to recieve and send back so out of pocket by about £10.
20 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry that you are unhappy with the return that you have made with us.
I can see that a member of our customer service team has reached out to you via email with further information and a resolution to this matter.
Please accept our sincere apologies for any inconvenience this may have caused you.
Best regards,
IH
My son’s football boots which cost £180…
My son’s football boots which cost £180 turned up today, dirty and ripped! I have emailed as no contact number but awaiting reply.
28 July 2026
Unprompted review
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
The ordering was easy but....
The ordering was easy, kept updated until delivery, great. The refund process, well let's just say very drawn out and in this day and age need to find a faster way as still waiting, teo weeks in, and I hate waiting ages for my money back!!
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review.
We're pleased to hear that you found the ordering process easy and that you were kept updated throughout delivery.
We're sorry to hear about the delay with your refund and understand how frustrating it can be to wait for funds to be returned. Having checked our records, we can confirm that your refund was issued on July 19th.
If you're unable to locate the refund, please get in touch with our Customer Service team, and we'll be happy to investigate further. You can email us at customerservices@prodirectsport.com or use our Live Chat service, available on our website between 9 am and 1 pm BST, Monday to Friday.
We apologise for any inconvenience caused.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you received great service from our team.
Kind Regards,
Pro:Direct Sport
didn't receive my football boots and they have done nothing about it !
I haven't received my football boots asked you to check where the order was delivered and you have done absolutely nothing about it. I haven't received card in the letter box or anything! I wouldn't use you again !
7 July 2026
Reply from Pro:Direct Sport
Thanks for your review.
I'm sorry to hear this
I can see that our transit team have investigated the matter and provided an outcome in which this was explained in the email back in April, including next steps to take should you wish.
I do apologise that you are unhappy with our service.
Kind regards,
JH
Very disappointed with Pro:Direct
Very disappointed with Pro:Direct. I placed my order on 11 July and paid for Next Day Delivery, yet more than 16 days later I still haven’t received my parcel. Communication has been poor, with no proactive updates, and I’ve had to keep chasing customer service for information. Waiting over two weeks for a next-day order is unacceptable, and the overall experience has been extremely frustrating. I expected much better service.
15 July 2026
Reply from Pro:Direct Sport
Thank you for your review.
I am very sorry to hear this.
After checking your account and order, I am able to see our customer service team have been in touch in regard to this query and have provided further information on this matter.
I sincerely apologise for the inconvenience caused, once again.
Kind Regards,
JH
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave a review.
We're pleased to hear that you found our website easy to use, enjoyed the wide choice of products and competitive prices, and that your order arrived quickly and on time.
It's great to know that everything went smoothly from start to finish.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review.
We're pleased to hear that you couldn't fault the service and that you had such a positive experience shopping with us.
Kind Regards,
Pro:Direct Sport
Good quality shirt
Good quality shirt, delivered on time and was kept updated of all delivery times and expected date of delivery .
No problems, will definitely order again.
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for taking the time to leave your review.
We're pleased to hear that you were happy with the quality of your shirt, that it arrived on time, and that you found our delivery updates helpful throughout the process.
It's great to know that everything went smoothly, and we appreciate your feedback.
Kind Regards,
Pro:Direct Sport
I felt happy for the accuracy of…
I felt happy for the accuracy of delivery time and the outer delivery packing for the product customer ordered
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that your order arrived when expected and that you were happy with the packaging, also.
It's great to know we met your expectations, and we appreciate your feedback.
Kind Regards,
Pro:Direct Sport
Fast Delivery and the BEST PRICES Too…
Fast Delivery and the BEST PRICES Too Thanks a lots ❤️❤️❤️
19 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you were happy with both our fast delivery and competitive prices. Providing excellent value alongside a quick and reliable service is something we always strive for.
We appreciate your support and thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that your order arrived quickly and that you found our communication helpful throughout the process.
Keeping our customers informed and delivering orders promptly is something we always strive for.
Thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
Speedy delivery
Speedy delivery, easy to order, quality packing, highly recommend.
I'm 71 hopeless on the Internet
19 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that you found the ordering process easy, your delivery arrived quickly, and that your order was packaged to a high standard.
We really appreciate your recommendation and are happy that your experience with us was a positive one.
Kind Regards,
Pro:Direct Sport
The order details and tracking was of…
The order details and tracking was of much help and the process was easy to follow
14 July 2026
Reply from Pro:Direct Sport
Hello,
Thank you for your review.
We're pleased to hear that the order details and tracking information were helpful and that you found the whole process easy to follow.
We work hard to keep customers informed every step of the way, so it's great to know this made your experience a smooth one.
Thank you for choosing Pro:Direct Sport.
Kind Regards,
Pro:Direct Sport
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.