Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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See what reviewers are saying
Lady was keen and knew what she was on about but when we got home 2 hrs away in Cambridgeshire she had put wrong frying pan in so ended up with a cheaper but different pan
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... See more
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
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A beautifully clean shop stocked with…
A beautifully clean shop stocked with virtually everything to do with food and drink. The staff are friendly and very helpful
11 June 2026
Reply from ProCook - York
We're so pleased you found our shop beautifully clean and well-stocked with food and drink. We appreciate your kind words about our friendly and helpful staff!
Good Selection / Polite Staff
Polite staff, clean store with a nice selection.
Easy to find what I wanted.
Quality goods.
12 June 2026
Reply from ProCook - York
We're so glad you enjoyed our polite staff, clean store, and quality goods. Thank you for your kind words!
The young gentleman was very helpful
The young gentleman was very helpful, couldn't do enough for us.
11 June 2026
Excellent service
The assistant who served me was very constructive and had a very pleasant manner. You wouldn't think someone could be so enthusiastic or constructive over the purchase of a pan lid, but she was !!
7 June 2026
Great service.
10 June 2026
Knife set and knife block
Assistant was very helpful in showing knife sets, as I kept changing mind and adding single knives on. Also purchas knife block to hold all new knives.
6 June 2026
The member of staff who served me was…
The member of staff who served me was very helpful, efficient and friendly. I like the fact that larger items are ready boxed and ready to go.
10 June 2026
Very helpful staff
Very helpful staff - gave me suggestions as to the best product within my price range no pressure sales - good quality products
10 June 2026
Love pro cook…
Always great staff very helpful great service and great products got my new wok as planned and a little extra
10 June 2026
Good shopping experience
Staff extremely polite, knowledgeable and very friendly. The store was well laid out and had everything I was looking for.
5 June 2026
Excellent customer service with a smile.
9 June 2026
Great sales man that served me and…
Great sales man that served me and husband, very knowledgeable and helped us decide on what we wanted to buy .
1 June 2026
Ladies for very kind and helpful ,very…
Ladies for very kind and helpful ,very pleasant and very friendly..thankyou
8 June 2026
Well Organised Store
I always enjoy browsing round the Ashford store.
It is set up very well. The staff are always very helpful.
The only slight negative I found this time was that it has become quite expensive.
I no longer see it as an Outlet bargain shop.
8 June 2026
It was excellent customer service for…
It was excellent customer service for my product at York outlet. But unfortunately it doesn't work so I now have to use petrol to return it.
16 May 2026
Reply from ProCook - York
Gillian
Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.
Tracy
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