Very pleased with the product and service received by staff members at York McArthur Glen. Very helpful and pleasant the assistants even found me a chair to sit on in the store due to mobility issues... See more
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was v... See more
Company replied
Love this shop in McArthur Glen outlet centre near York. SO many lovely kitchen products to look at from mixers to crockery and everything in between. Found just what I wanted - a draining spoo... See more
We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
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Had a Asus8 knife for 4 years it got a…
Had a Asus8 knife for 4 years it got a small crack on the shoulder, returned to Designer Outlet York as was an online order, very helpful from the staff found my invoice on the system and offered a replacement Asus10 knife
21 August 2026
Really helpful staff in York
Really helpful staff in York. Nothing was too much trouble. Thank you.
24 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Don’t put sticky labels on the metal!!
Purchased 2 mills for salt and pepper, tried everything to get labels off but still left a residue on the metal.., can’t use a scourer as would scratch and even tried WD40!! Main moan is that they ask you for an email address for the receipt and then bombard you with emails..
22 August 2026
Reply from ProCook - York
We're sorry to hear about the difficulty you experienced with the labels and the residue left on your mills. We also understand your frustration regarding the emails please note you can unsubscribe from the emails by clicking the button.
Used today and wow cut through meat…
Used today and wow cut through meat with no issues, recommend, brilliant
21 August 2026
Very pleased with the product and…
Very pleased with the product and service received by staff members at York McArthur Glen.
Very helpful and pleasant the assistants even found me a chair to sit on in the store due to mobility issues.
21 August 2026
A great store
A great store with lovely helpful staff. I bought a cutlery set which was half price in the sale . I’m really happy with my purchase especially the price
17 August 2026
Helpful staff
21 August 2026
Good quality goods and helpful staff
16 August 2026
The lady serving us was friendly and…
The lady serving us was friendly and knew what she was talking about.
16 August 2026
Brilliant knife cuts really well
14 August 2026
Very helpful staff member
12 August 2026
Excellent service very helpful staff
Excellent service very helpful staff. Top rate products.
12 August 2026
Reply from ProCook - York
We're so pleased to hear that you had an excellent experience with our service and found our staff very helpful. We're also glad you appreciate our top-rate products! Thank you for your wonderful feedback.
Reply from ProCook - York
We're so happy to hear that our staff was polite and helpful during your visit. Thank you for your wonderful feedback!
The people in shop
13 August 2026
Reply from ProCook - York
We appreciate your positive feedback regarding our clean and well-organized store; we are so happy you enjoyed your visit!
the service from the lady on the till…
the service from the lady on the till so pleasant and the pan is smashing
11 August 2026
Reply from ProCook - York
We're so happy to hear you had such a pleasant experience with our team member and that you're enjoying your pan! We appreciate your kind words.
Excellent products and Service
I desperately needed to replace my old set of pots and pans. my old set is from pro cook has been discontinued . But a lovely shop assistant from the York store Anna/Ana came to my rescue and was very knowledgeable and helped me to find the right combination between Elite Forged and professional stainless steel range to replace all of my pots and pans .
11 August 2026
Reply from ProCook - York
We're so pleased to hear that our team member in the York store was able to assist you in finding the perfect replacement for your pots and pans. It's wonderful that their knowledge helped you combine the Elite Forged and professional stainless steel ranges. Thank you for sharing your positive experience!
Cutlery
On this occasion I added to my cutlery collection. No problem finding the product. I also found a cutlery set for my grandson featuring a giraffe. Staff were pleasant and courteous.
7 August 2026
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