I wanted to buy some saucepans and asked a young lady to help. She immediately found what I wanted from the stock room, and was extremely kind and helpful. The service was very good, and I am enjoying... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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See what reviewers are saying
Store layout wonderful, helpful staff who go the extra mile. I'll definitely visit again. I also love my purchases!
We bought a new dining service, rather on the spare of the moment, although we been contemplating this for some time but never really found what we liked. Until now. Staff were very helpful and infor... See more
Company replied
Visited the store at the Designer Outlet at York. We were looking for a new set of induction pans and a set of kitchen knives. Melissa in the store was amazing. She was so passionate about the product... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
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Great shop
Lovely shop well dressed with everything you could need . Very helpful staff . Would recommend a visit for all your cookware and at great prices too .
9 July 2026
Amazing staff
Store layout wonderful, helpful staff who go the extra mile. I'll definitely visit again. I also love my purchases!
5 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I wanted to buy some saucepans and…
I wanted to buy some saucepans and asked a young lady to help. She immediately found what I wanted from the stock room, and was extremely kind and helpful. The service was very good, and I am enjoying cooking with my new pans.
4 July 2026
Reply from ProCook - York
We're so glad to hear you had such a positive experience and that our team was able to help you find exactly what you needed. It's wonderful that you're enjoying cooking with your new pans!
Assistant was helpful and gave us a…
Assistant was helpful and gave us a good demonstration of product we required. Which led to us buying
4 July 2026
Reply from ProCook - York
We're so glad our assistant was helpful and provided a good demonstration of the product you were interested in. We appreciate your purchase!
Helpful staff to give advice on…
Helpful staff to give advice on product. Reasonable prices and good quality.
1 July 2026
Reply from ProCook - York
We're so glad our team was helpful with product advice and that you found our prices reasonable and quality good! Thank you for your kind words.
Reply from ProCook - York
We are so glad to hear that our team provided you with such a positive experience. We truly appreciate your kind feedback.
Friendly
Friendly, knowledgeable staff delivering good customer service.
Good quality products
5 July 2026
Reply from ProCook - York
We're so glad you enjoyed our quality products and found our staff friendly and knowledgeable! Thank you for your kind words.
Reply from ProCook - York
We're so glad you found our staff professional and friendly, and that they went the extra mile to assist you! Thank you for your kind words.
Great product at a great price
Great product at a great price. Very friendly staff and very efficient.
30 June 2026
Great experience
As always the service and help was outstanding. The choice good and we were able to get what we wanted
28 June 2026
Great and knowledgeable advice from the…
Great and knowledgeable advice from the sales attendant.
23 June 2026
We were looking to replace our frying…
We were looking to replace our frying pans and the assistant was very helpful in explaining the differences and qualities between the various styles available
24 June 2026
Nice choice
22 June 2026
Your kind girl was very very helpful…
Your kind girl was very very helpful and kind and very refreshing I left with a smile thank you xx
23 June 2026
Excellent customer service
Excellent customer service, staff highly knowledgeable about their products. Clean, well organised, inviting store.
22 June 2026
Reply from ProCook - York
We're so pleased you experienced excellent customer service and found our team knowledgeable. We appreciate your kind words about our clean, inviting store!
They were proactive and let me know…
They were proactive and let me know about an offer so worked out cheaper for me. Were also really friendly and nice.
21 June 2026
Reply from ProCook - York
We're so glad we could proactively offer you a great deal and that our team was friendly and helpful! Thank you.
Excellent staff approach and knowledge…
Excellent staff approach and knowledge - Felt really comfortable and ease throughout the whole process.
19 June 2026
Reply from ProCook - York
We're so glad our team's approach and knowledge made you feel comfortable and at ease. Thank you for your kind words!
Reply from ProCook - York
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Reply from ProCook - York
We appreciate your positive feedback.
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