Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock... See more
Company replied
Location
Switch locationUnits 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA York, GB
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See what reviewers are saying
I purchased a pan from yourselfs and was amazed at the quality it holds. I was a first time stainless steel user and its taken three cooks to get used to it. What i have learnt is dont put... See more
Lovely customer service, staff were very helpful and provided good advice. I am loving my stainless steel pans.
Recently kitted out our kitchen with a mixture of stuff from the store at York and online. Excellent customer service in store and smooth process of ordering online. Everything arrived promptly and we... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Units 99/100 McArthurGlen Designer Outlet, St Nicholas Avenue, Fulford, YO19 4TA, York, United Kingdom
4.8
Excellent
2K reviews
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Reply from ProCook - York
We truly appreciate your kind words about our helpful team and lovely store. It is wonderful to hear that you had such a positive experience with us!
Melissa was absolutely fabulous
Melissa was absolutely fabulous! So lovely, friendly and helpful. She understood what I was looking for and explained the different options available to me. Two of the four products were out of stock but she offered for the remaining to be posted to me. They were delivered the next day at no extra cost.
Amazing service!
5 October 2026
Reply from ProCook - York
We are so delighted to hear about your wonderful experience with our team member. It is great to know that you received such attentive assistance with your choices and that the remaining items arrived so quickly at your doorstep. Thank you for taking the time to share your kind feedback!
The range of quality products is…
The range of quality products is excellent and the staff were helpful and knowledgeable
2 October 2026
Helpful staff
25 September 2026
Good quality at a reasonable price
I recently called into the store at McArthurGlen Designer Outlet to purchase some grey mugs which I had viewed online. They are a good quality for a reasonable price. The assistants in ProCook were all welcoming and helpful.
30 September 2026
We bought a milk frother and…
We bought a milk frother and unfortunately stopped working within 2 weeks of buying it.
11 September 2026
Reply from ProCook - York
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
pro cook stainless steel pan.
I purchased a pan from yourselfs and was amazed at the quality it holds.
I was a first time stainless steel user and its taken three cooks to get used to it.
What i have learnt is dont put the gas on a high heat to heat fast and turn down instead put it on a very low heat and gradually heat the pans. Do the water test and if the droplets dance around the pans add your oil and a dollop of butter and cook away.
Dont leave the pan unattended it requires attention more so than non stick pans.
Pro cook your amazing your customer service second to none and your delivery bang on.
19 September 2026
I bought a high quality frying pan
I bought a high quality frying pan. The customer service was excellent with useful advice.
23 September 2026
Reply from ProCook - York
We're so pleased to hear you're happy with your high-quality frying pan and that our customer service provided useful advice! Thank you for your wonderful feedback.
We found everything that we wanted in…
We found everything that we wanted in the shop staff were very helpful and kind and and the shop was very well and laid out
21 September 2026
Reply from ProCook - York
We're so pleased to hear you found everything you wanted in our shop! It's wonderful to know our staff were helpful and kind, and that you appreciated the shop's layout.
Reply from ProCook - York
We're so pleased to hear that you appreciated our product selection, the layout of our store, and found our staff to be helpful! Thank you for your wonderful feedback.
Attentive and knowledgable staff
21 September 2026
A well stocked store
A well stocked store. Helpful staff. I needed to replace my small rectangular glass dishes. They are very useful,great for defrosting fish and for small potions.
17 September 2026
Fantastic lay out and range of items
Fantastic lay out and range of items. Store is clean and spacious so you can walk around comfortably. The quality of items is brilliant. I would of give 5 * however I did find the staff a little surly and short with me and other customers when asking questions or finding out prices. The start are knowledgeable but great customer service would make this store exemplary. 😀
22 September 2026
The staff were polite and very helpful
The staff were polite and very helpful. We were given time to discuss the information they gave us before purchase.
15 September 2026
Perfect advice from staff member.
Couldn’t find exactly what I was looking for but advice from staff found me the tool to do the job I needed.
18 September 2026
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