I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking f... See more
Company replied
Location
Switch locationUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
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See what reviewers are saying
excellent approach by staff ,they know their products, friendly and in formative. fantastic range of cookware. Compared with John Lewis opposite ,they get the gold medal i have used before,but time... See more
Company replied
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... See more
Company replied
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, United Kingdom
4.9
Excellent
951 reviews
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Reply from ProCook - Solihull
We appreciate you sharing your feedback. We are so glad our customer care met your expectations!
A great shopping experience!
A great selection of kitchen tools at a great price. The shop was full of lovely things to look at. The shop assistant was very friendly and helpful
29 March 2026
Reply from ProCook - Solihull
We're so happy to hear that you found a great selection of kitchen tools at a great price! It's great to know the shop assistant was very friendly and helpful.
Good quality & a wide range of stock
Good quality & a wide range of stock; friendly, helpful staff; well presented in store
9 March 2026
Good service
28 March 2026
Excellent customer service,love procook…
Excellent customer service,love procook items such good quality.
22 March 2026
Very Good Kettle
Great product at a great price and super helpful staff at the Solihull store. Very happy with kettle purchase that was exactly what we were looking for. It's stylish, lightweight and fast to boil. Only minor criticism is that it's quite loud when working.
22 March 2026
Reply from ProCook - Solihull
We're happy to hear you found a great product at a great price! It's wonderful that our staff at the Solihull store were super helpful and that you're very happy with your kettle purchase. We appreciate your feedback about the noise.
Great product found!
Having searched in several shops over the past few weeks, I found just the product that met my needs. I was beginning to think it didn't exist! I bought a srainless steel steamer that fits 3 sizes of pan, excellent quality, within my budget. It will be very useful and last well. Polite and helpful service, too.
23 March 2026
Reply from ProCook - Solihull
We're happy to hear that you found the perfect steamer after searching for so long! It's great to know the quality and versatility meet your needs and budget. We appreciate your kind words about our service.
Reply from ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Very pleasant visit
Very pleasant visit , staff very polite, pleasant , helpful, friendly which felt very welcoming. Will definitely visit the store again thank you 👍
19 March 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff made your visit pleasant and welcoming. We look forward to seeing you again!
Fantastic service
The staff went above and beyond. We recently had a new kitchen, so we needed everything new. They explained what was best for us. And helped us make the right choice. Excellent service great products.
23 March 2026
Reply from ProCook - Solihull
We're happy to hear that our staff went above and beyond in helping you equip your new kitchen. We appreciate that they explained the best options and helped you make the right choices with our great products.
Plenty of selections to choose from and…
Plenty of selections to choose from and all good value.
The staff are all helpful and attentive to my needs.
22 March 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you found a great selection and helpful staff.
More instructions
great small blender but lacking in instructions on use, as this was the first one I've bought, I had to work out the settings and the use of blades by trial and error.
20 March 2026
Reply from ProCook - Solihull
We appreciate your feedback on the blender. We're sorry the instructions weren't clear enough. We will review them to make sure using our products is easy.
Excellent customer service and…
Excellent customer service and communication. Caring and knowledgeable staff.
17 March 2026
Helpful staff,excellent knives,perfect…
Helpful staff,excellent knives,perfect for the kitchen tasks.
18 January 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy you found our staff helpful and our knives excellent.
The shop was clean and well set out
The shop was clean and well set out .
The staff were helpful and welcoming .
8 March 2026
Great product knowledge…
Sales lady had great product knowledge which helped me make the right choice for what I needed. Very polite and great listener.
12 March 2026
The service in the shop was excellent
The service in the shop was excellent. The assistant was really helpful, knowledgeable and friendly
15 March 2026
Lovely shop to browse around excellent…
Lovely shop to browse around excellent value and pleasant and helpful staff
12 March 2026
Reply from ProCook - Solihull
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our excellent value and helpful staff.
The staff member was friendly and knowledgable
The staff member was friendly, polite and very knowledgeable. She helped us choose great products and was able to fully describe any detail of the products. (Wish I could remember her name)
7 March 2026
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