The cutlery and glasses I bought from ProCook are amazing quality and such great value for money. I’m really impressed with how well-made they are, and they look lovely too. The staff were also so nic... See more
Company replied
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See what reviewers are saying
As soon as I walked in the store there were friendly staff ready and willing to assist me with my shopping needs, who were polite and helpful
Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
225 reviews
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Reply from ProCook - Reading
We're so pleased to hear that you enjoyed our customer service and beautiful products! We appreciate your kind words.
Reply from ProCook - Reading
We appreciate your kind words about our helpful staff and the quality of our products. We're so glad you had a positive experience!
As I’m not very good on the computer
As I’m not very good on the computer, all I can say is every time I go into the shop your stuff are very helpful and very pleasant
27 June 2026
Missing item
Went into store to purchase a knife set only to get home and find that the sharpener was missing. The shop assistant was somewhat apologetic but this caused me to drive into the store twice for something that was simply human error.
27 June 2026
Reply from ProCook - Reading
We sincerely apologise for the missing sharpener and the inconvenience of having to return to our store. We understand how frustrating it is to make an extra trip due to an oversight. We're sorry for the inconvenience
Yes !loved procook
Yes !loved procook
Customer service was also responsive and helpful when I had a question. Overall, I’m very happy with my purchase and would happily recommend ProCook to anyone looking for quality kitchen equipment at a reasonable price.
22 June 2026
Very helpful ,polite
10 June 2026
A very helpful assistant
A very helpful assistant, who explained the products to me and answered my questions. First class staff.My only frustration was they didn't sell pepper and salt for the grinders, so I had to visit another shop.
10 June 2026
Reply from ProCook - Reading
We're glad our team provided excellent assistance. We appreciate your feedback regarding the availability of salt and pepper for the grinders, and we will consider this for future improvements.
Lovely shop
Lovely shop. Friendly and helpful staff. Great selection of products and good prices
3 June 2026
I liked products at this store and…
I liked products at this store and prices are also good. I bought big bowl ( not decided for what yet), and really liked the white porcelain jug for sauces. Products seem to be high quality. I have not tested them yet as It is my first purchase there. Overall is very good.
6 June 2026
Very good service and the assistant…
Very good service and the assistant knew his products when I asked him questions about different frying pans and makes.
4 June 2026
Nice products and friendly staff
28 May 2026
Reply from ProCook - Reading
We appreciate your kind words.
Good customer service
Good customer service, knowledgeable staff. So overall you’re doing well. I am disabled so I am reliant on good service from shop staff.
2 June 2026
The gentelman serving me was very…
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his suggestion i came away with 3 extremly good quality products.
The shop itself was clean,well layed out and easy to navigate as i suffer with a disability.
29 May 2026
Reply from ProCook - Reading
We're delighted to hear about your positive experience and that our team member was so helpful in assisting you. It's wonderful that you found great value and quality products. We appreciate your kind words about our store's layout and cleanliness.
It was nice to visit the shop, as it was on the day of their anniversary.
It was nice to visit the shop,
Staff was very polite,
Products are of very good quality.
23 May 2026
Reply from ProCook - Reading
We're so glad you enjoyed your visit, found our staff polite, and appreciated our quality products! Thank you for your kind words.
Alex did a fantastic job explaining…
Alex did a fantastic job explaining about the items I was looking for. Her customer service was excellent, and she made the whole experience easy and enjoyable.
22 May 2026
Reply from ProCook - Reading
We're so pleased to hear our team member provided excellent customer service and made your experience easy and enjoyable. Thank you for your wonderful feedback!
I always have great experience in the…
I always have great experience in the ProCook shop. The team are always available and so very helpful.
22 May 2026
Reply from ProCook - Reading
We're so happy to hear you always have a great experience! We appreciate your kind words about our helpful team.
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