Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon d... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The gentelman serving me was very helpful,he showed me where to find the item i needed,he didnt try to sell me a more expensive item instead he pointed out a great buy 3 items for £10.because of his... See more
Company replied
I already loved the products that ProCook produce. Was a great surprise to see a shop open up in The Oracle, Reading just over a year ago. The shop offers a fantastic rangfe of cookware, almost all of... See more
Company replied
Purchased cups that were larger than thought. Refund was super easy via shop in Oracle. Great service, two wonderful employees who went extra mile to help us find an alternative and both very knowledg... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 33, The Oracle, RG1 2AH, Reading, England, United Kingdom
- 0118 370 2088
4.8
Excellent
211 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and excellent product
28 July 2026
Happy with my purchase
Happy with my purchase. Staff really friendly with black next time in the UK.
I think you should tell them. Unfortunately can't remember ther names. Was in on Friday the 24th of July around 2.30pm. John
24 July 2026
Great experience
Really nice shop, fantastically helpful staff and good competitive prices. Buy on the high street - not online, you'll miss it when there's no high street left. Shops need customers more than amazon do!!
18 July 2026
The staff are always friendly and go…
The staff are always friendly and go out of their way to help their customers,
14 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Reading
We're so pleased to hear that you enjoyed our customer service and beautiful products! We appreciate your kind words.
Reply from ProCook - Reading
We appreciate your kind words about our helpful staff and the quality of our products. We're so glad you had a positive experience!
As I’m not very good on the computer
As I’m not very good on the computer, all I can say is every time I go into the shop your stuff are very helpful and very pleasant
27 June 2026
Missing item
Went into store to purchase a knife set only to get home and find that the sharpener was missing. The shop assistant was somewhat apologetic but this caused me to drive into the store twice for something that was simply human error.
27 June 2026
Reply from ProCook - Reading
We sincerely apologise for the missing sharpener and the inconvenience of having to return to our store. We understand how frustrating it is to make an extra trip due to an oversight. We're sorry for the inconvenience
Yes !loved procook
Yes !loved procook
Customer service was also responsive and helpful when I had a question. Overall, I’m very happy with my purchase and would happily recommend ProCook to anyone looking for quality kitchen equipment at a reasonable price.
22 June 2026
Very helpful ,polite
10 June 2026
A very helpful assistant
A very helpful assistant, who explained the products to me and answered my questions. First class staff.My only frustration was they didn't sell pepper and salt for the grinders, so I had to visit another shop.
10 June 2026
Reply from ProCook - Reading
We're glad our team provided excellent assistance. We appreciate your feedback regarding the availability of salt and pepper for the grinders, and we will consider this for future improvements.
Lovely shop
Lovely shop. Friendly and helpful staff. Great selection of products and good prices
3 June 2026
I liked products at this store and…
I liked products at this store and prices are also good. I bought big bowl ( not decided for what yet), and really liked the white porcelain jug for sauces. Products seem to be high quality. I have not tested them yet as It is my first purchase there. Overall is very good.
6 June 2026
Very good service and the assistant…
Very good service and the assistant knew his products when I asked him questions about different frying pans and makes.
4 June 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.