Brilliant customer service from a chap whose name has left my memory bank. That happens at my age! He was tall, dark and handsome with a beard. Anyhow I came in with my husband looking for cutlery a... See more
Company replied
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Very helpful staff in the Procook shop in Epsom helped me find what I was looking for. The frying pan we bought a couple of years ago is still as good as new even after my son’s best cooking efforts... See more
Company replied
Pro Cook is a lovely shop and the staff are always friendly helpful and efficient. I went to buy egg cups for a gift and gave 4 stars as they only did them in one colour but still very pleased with m... See more
Company replied
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.9
Excellent
418 reviews
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The shop and the help of the Australian…
The shop and the help of the Australian male colleague in store. Fabulous
2 April 2026
Perfect
Perfect! Really nice guy served us. Could have spent 1000’s as there was so many nice things! Will definitely be back!
1 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We are so happy you enjoyed our well-presented store and pleasant staff.
The staff are so helpful.
27 March 2026
Reply from ProCook - Epsom
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Epsom
We're happy to hear that you had a positive experience with our high street offerings. Thank you for your feedback; we appreciate it.
Good quality
There are many great quality kitchen stuff in this shop and the decoration is good too
23 March 2026
Lovely trays and service in Epsom was…
Lovely trays and service in Epsom was very helpful.
22 March 2026
Reply from ProCook - Epsom
We appreciate you sharing that our service was helpful and that you find our trays lovely!
Reply from ProCook - Epsom
We're glad you found a great selection with competitive prices. Thank you for your positive feedback; we appreciate it!
Reply from ProCook - Epsom
We appreciate your positive feedback; we are so happy our sales assistant was very helpful to you!
I liked shopping in Procook as I was…
I liked shopping in Procook as I was left to browse but when I had questions they were very helpful and knowledgeable on their products.
Very personable and chatty, which I like.
The shop layout is good though the lady assistant and myself could only just reach the top racks of pans!!
21 March 2026
Reply from ProCook - Epsom
We're happy you enjoyed browsing and found our team helpful and knowledgeable. It's great to know you liked the personable service and shop layout. We appreciate your feedback!
The extremely helpful friendly…
The extremely helpful friendly gentleman who ordered an ightem, and when in, contacted me to let me know it had arrived into our Epsom branch. Very efficient.
21 March 2026
We told staff what we wanted and they…
We told staff what we wanted and they took us to the product, explained options so we could choose.
19 March 2026
Good choice of spoons that I required
13 March 2026
Both staff were very friendly
Both staff were very friendly, and helpful
and understood the products that is sold in the store.
17 March 2026
Reply from ProCook - Epsom
We appreciate your positive feedback! We are so glad to hear that you found our staff friendly and helpful and that they understood the products well.
Knowledgeable staff
Very well laid out store , found what I wanted .
Knowledgeable staff.
Will be back
13 March 2026
Very helpful assistant
Very helpful assistant, showed several suitable products & no hard sell for the more expensive model
9 March 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that our assistant was helpful and didn't pressure you.
Great purchase
We bought a Procook frying pan from the Epsom shop. The staff were courteous and helpful. I've started to use the pan and am chuffed with my purchase. It's really well made and feels classy.
9 March 2026
Reply from ProCook - Epsom
We're delighted to hear you are pleased with your Procook frying pan from the Epsom shop! It's great to know our staff were courteous and helpful and that you find the pan well-made. Thanks for your positive feedback.
TOP QUALITY PRODUCTS ABD SERVICE
Excellent service from staff in a very attractive shop. Good quality cookware at an appropriate price
7 March 2026
Reply from ProCook - Epsom
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our attractive shop, staff, and cookware.
Went in on off chance for tiny whisk…
Went in on off chance for tiny whisk sick of Camacho coffee being lumpy powder. Found one and ended buy other stuff
Prices are not expensive
So pleasant shocked
8 March 2026
Reply from ProCook - Epsom
We're happy to hear that you found what you needed and more! It's great to know you were pleasantly surprised by our prices. Thank you for your feedback.
Excellent products at great price and…
Excellent products at great price and very helpful staff
2 March 2026
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