I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which w... See more
Company replied
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
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See what reviewers are saying
Had just popped in for an idle browse whilst my partner was in Monsoon. Very helpful and knowledgable staff. Excellent pricing. Unexpected purchase, of tri ply stainless steel frying pan but offer was... See more
Company replied
Love this shop, so clean and bright, polite and knowledgeable staff. They stock everything you could possible want for kitchen & Dining. Good quality produces for a reasonable price.
Company replied
I liked shopping in Procook as I was left to browse but when I had questions they were very helpful and knowledgeable on their products. Very personable and chatty, which I like. The shop layout is... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.8
Excellent
363 reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I needed a frying pan for a very…
I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which would suit induction hobs, how best to use them and care for them. I didn’t have time to browse for anything else, but will definitely go back.
6 May 2026
Reply from ProCook - Epsom
We're happy to hear that the assistant was helpful in finding the right frying pan for your needs. We appreciate your feedback regarding the assistance you received and look forward to your return visit.
Personal and helpful service
9 May 2026
Cuts like butter.
The first cut did very well with this knife. It felt beautifully sharp & professional. Watch your hands. 5*.
8 May 2026
Reply from ProCook - Epsom
We're so glad you found our knife to be beautifully sharp and professional! Thank you for your wonderful feedback.
Staff are always there to assist you…
Staff are always there to assist you when you need help, and they are polite.
6 May 2026
Reply from ProCook - Epsom
We appreciate you sharing that our team was helpful and knowledgeable.
Pleasant and informed staff.
Pleasant and informed staff.
A fabulous well presented shop which was easy to navigate.
Excellent products.
4 May 2026
Reply from ProCook - Epsom
We appreciate you sharing that our shop assistant was helpful and that our product was good!
Excellent service at Epsom store
20 April 2026
Reply from ProCook - Epsom
We're glad you found great value in your purchase. Thanks for your positive feedback; we appreciate it!
Excellent knowledgeable service
Excellent knowledgeable service
Impressive display.
Products appear to be good value for money
17 April 2026
Some more staff training might be…
Some more staff training might be helpful. The sales assistant charged me for two of an item when I only wanted one. He duly refunded me but didn't appear to understand why and wouldn't give me the one item that I had paid for back! I like your products but I won't be rushing back.
12 April 2026
Reply from ProCook - Epsom
We appreciate you taking the time to share your experience. We're sorry that the sales assistant's actions caused frustration and that you won't be rushing back. We will address your concerns with additional staff training.
I was provide with answers to the…
I was provide with answers to the questions I asked and was able to complete the transaction. I was also able to register the items I purchased at the same time for the guarantee.
14 April 2026
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