Brilliant customer service from a chap whose name has left my memory bank. That happens at my age! He was tall, dark and handsome with a beard. Anyhow I came in with my husband looking for cutlery a... See more
Company replied
Location
Switch locationUnit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB Epsom, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very helpful staff in the Procook shop in Epsom helped me find what I was looking for. The frying pan we bought a couple of years ago is still as good as new even after my son’s best cooking efforts... See more
Company replied
Although I was not spending a fortune just a minimal amount everything that I wanted was their old people like some things in plastic as they are not heavy Found perfect inexpensive ones. Fantast... See more
Company replied
Pro Cook is a lovely shop and the staff are always friendly helpful and efficient. I went to buy egg cups for a gift and gave 4 stars as they only did them in one colour but still very pleased with m... See more
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 46, Ashley Shopping Centre,, Ashley Avenue, KT18 5AB, Epsom, United Kingdom
4.9
Excellent
418 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful guy Meshra I think
Really helpful guy Meshra I think. Excellent service and recommendation.
6 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from ProCook - Epsom
We're so glad you enjoyed our clear pricing, quality, and displays! We appreciate your kind words.
Having been a regular at Lakeland for a…
Having been a regular at Lakeland for a decade and needing a new chopping board the array of quality products on offer and the nice environment on the shop allowed for a sensible selection to be made and browsing. Lovely shop, nice staff and very reasonably priced. Will go back 100%
25 May 2026
Reply from ProCook - Epsom
We are so happy to hear you had such a positive experience finding a new chopping board! We truly appreciate your decade of loyalty and kind words about our staff and selection. We look forward to welcoming you back again soon.
Reply from ProCook - Epsom
We're delighted you enjoyed our service and products!
very friendly and helpfull staff
very friendly and helpfull staff, excellent cariety of goods, excellent quality and prices.
24 May 2026
Reply from ProCook - Epsom
We're so happy you enjoyed our variety of goods, quality, and prices. We appreciate your kind words about our staff!
Reply from ProCook - Epsom
We appreciate your kind words.
Reply from ProCook - Epsom
We appreciate your kind words about our team.
Reply from ProCook - Epsom
We're glad our team was knowledgeable and helpful.
I needed a frying pan for a very…
I needed a frying pan for a very specific purpose and the assistant showed me lots that might suit. He took them out of any packaging so that I could judge the cooking area better, and told me which would suit induction hobs, how best to use them and care for them. I didn’t have time to browse for anything else, but will definitely go back.
6 May 2026
Reply from ProCook - Epsom
We're happy to hear that the assistant was helpful in finding the right frying pan for your needs. We appreciate your feedback regarding the assistance you received and look forward to your return visit.
Cuts like butter.
The first cut did very well with this knife. It felt beautifully sharp & professional. Watch your hands. 5*.
8 May 2026
Reply from ProCook - Epsom
We're so glad you found our knife to be beautifully sharp and professional! Thank you for your wonderful feedback.
Reply from ProCook - Epsom
We are so pleased you found our retail assistant helpful and liked our products!
Reply from ProCook - Epsom
We appreciate you sharing that our team was helpful and knowledgeable.
Reply from ProCook - Epsom
We appreciate your positive feedback!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.