The shop assistant was very helpful in store, would definitely go there again, we asked about a certain product and she checked it was in stock for us.
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.7
Excellent
471 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sales assistant very helpful
Sales assistant very helpful. Lovely store and items easily found.
19 July 2025
Reply from ProCook - Edinburgh
We're happy to hear that our sales assistant was helpful and that you found our store and items lovely. Thank you for your positive feedback!
Beautifully designed
Beautifully designed. Bright and airy. Helpful assistants, don't over power you while browsing. You always walk out buying something. I just love it.
Thank U. 😊
Kind Regards
Lorraine Iris Noble
18 July 2025
Reply from ProCook - Edinburgh
We appreciate your lovely feedback! We're happy to hear that you enjoy the bright atmosphere and find our assistants helpful. It's great to know you always find something you love.
Great service
Great service, answered all our questions and assisted us to get the best products.
10 July 2025
Reply from ProCook - Edinburgh
We're so glad that you received great service! We appreciate that our team answered all your questions and helped you find the best products for your needs.
Amazing melamine plates and bowls
The melamine plates and bowls feel really good quality and are such a lovely design and colour - they look like “real” tableware and have raised the level in our caravan! The staff member was also very friendly.
30 June 2025
Reply from ProCook - Edinburgh
We're so glad to hear you appreciate the quality, design, and color of our melamine tableware. It's great to know they've enhanced your caravan experience! We're also happy the staff member was friendly. Thanks for your feedback.
Reply from ProCook - Edinburgh
We're happy to hear that you enjoyed the layout and found our team helpful. Thank you for your positive feedback; we appreciate it.
Good quality items at reasonable…
Good quality items at reasonable prices. The member of staff was very helpful and offered great advice.
28 June 2025
Reply from ProCook - Edinburgh
We're happy to hear you found good quality items at reasonable prices. We appreciate your feedback regarding the helpful staff member and great advice offered!
Always pleasant staff in Edinburgh branch
Saw something I wanted online, visited in store and as always staff very friendly and helpful if needed. Bought exactly what I needed in a quick transaction and on my way!
24 June 2025
Reply from ProCook - Edinburgh
We're so glad you found what you wanted both online and in-store! It's great to hear our friendly staff were helpful and that you had a quick, easy purchase. Thanks for your positive feedback!
Reply from ProCook - Edinburgh
We're so happy you found what you wanted easily. We appreciate your positive comments regarding our friendly staff.
Excellent service from two very helpful…
Excellent service from two very helpful staff members! They were courteous and respectful and a pleasure to meet.
26 June 2025
Reply from ProCook - Edinburgh
We're so happy to hear about the excellent service you received from our helpful staff! We appreciate your positive feedback regarding their courteous and respectful attitude.
Reply from ProCook - Edinburgh
We're glad our customer service met your expectations. Thank you for your positive feedback; we appreciate it greatly.
Staff very helpful.
17 June 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Reply from ProCook - Edinburgh
We're happy to hear that you love the Japanese chef's knife. Thank you for your great feedback and for choosing us!
Staff very helpful
Staff very helpful. Offers explained clearly.Good quality products purchased at a great price.
26 May 2025
Reply from ProCook - Edinburgh
We're delighted to hear that our staff was helpful and clearly explained our offers. We appreciate you noting the great price and quality of your purchase!
Great experience
The shop is really beautiful and welcoming. Everything is easy to find, prices visible, many choices. The staff is friendly and supportive. Offers clearly presented. I love shopping in Fort Kinnaird.
25 May 2025
Reply from ProCook - Edinburgh
We're happy you find our shop beautiful and welcoming, with easy navigation and clear pricing. It's great to hear that you appreciate our friendly, supportive staff and clear offers at Fort Kinnaird. We appreciate your feedback!
All products displayed well
All products displayed well, staff very attentive, all quick and easy
18 May 2025
Reply from ProCook - Edinburgh
We appreciate your feedback! We're glad to hear you found our product displays appealing and our staff helpful. We aim for a quick and easy experience.
Stainless steel pot
Buying was so easy. Staff was very resourceful. Explained properly the advantages of each utensil bought. Made picking our pot choice easy.
11 May 2025
Reply from ProCook - Edinburgh
We're glad purchasing was easy and our staff was resourceful. We appreciate that they explained the advantages of each utensil and made selecting your pot easy. Thanks for your feedback!
Attentive and knowledgeable shop staff
9 May 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you found our staff attentive and knowledgeable. We strive to provide excellent customer service and ensure our team is well-equipped to assist our customers.
Will not return
The young woman who served us was okay, but the other older sales associate was extremely rude and didn’t want to look at us. We weren’t greeted when we walked in by either associates and only when we turned to leave did they bother to come and speak to us. As I was purchasing I was asked to present ID which is no issue at all and my friend politely asked if she needed to present hers too and the older woman very rudely said yes and muttered something else under her breath. Honestly after this experience I will never be returning to this location. Genuinely terrible service.
7 May 2025
Reply from ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Edinburgh
Thank you for your kind review! We're thrilled to hear that you had a positive experience with our sales team. We strive to provide exceptional service to all of our customers, and we're happy that we met your expectations.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.