The shop assistant was very helpful in store, would definitely go there again, we asked about a certain product and she checked it was in stock for us.
Location
Switch locationUnit 30A, Fort Kinnaird Retail Park, EH15 3RD Edinburgh, GB
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See what reviewers are saying
For a Saturday afternoon I was surprised the shop was so quiet and I had three lovely, enthusiastic members of staff to help me choose what I wanted and advise me on various other pieces of equipmen... See more
Company replied
Very cheerful guy welcomed us as his first customers. Always enjoy visiting ProCook, whether near us, at Fort Kinnaird, or in York at the outlet malls on our annual holidays. The shop always looks tid... See more
Company replied
Great experience in store at Procook in Edinburgh. I was looking for sheathed cooking knives for a camping kitchen kit I was putting together. Safety rummaging in a box was top priority. I found... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 30A, Fort Kinnaird Retail Park, EH15 3RD, Edinburgh, United Kingdom
4.7
Excellent
472 reviews
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Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Happy shopper
Two wonderful, helpful ladies looked after me with grace and professionalism when I shopped for crockery at the store in Fort Kinnaird, Edinburgh on the morning of Wednesday 30thh April. I cannot praise them highly enough. I'm thrilled with my new kitchen crockery! Thank you.
30 April 2025
Reply from ProCook - Edinburgh
We are delighted to hear about your positive experience at our store. It's wonderful to know that our team members provided you with such excellent service. We strive to create a welcoming and helpful environment for all our customers, and we're thrilled that you were happy with your purchase. We appreciate your kind words and hope to see you again soon.
shopped here before
shopped here before, the visual layout of products is
easy on the eye. staff are pleasant and attentive if needed.
30 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We're delighted to hear you enjoyed your shopping experience and found our product displays easy to navigate. We strive to create a visually appealing and user-friendly environment for our customers. We appreciate your feedback and hope to see you again soon.
The sales supervisor Sarah was lovely…
The sales supervisor Sarah was lovely and very helpful
28 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our sales supervisor helpful and lovely. We strive to provide excellent customer service and appreciate your feedback.
Good quality pans with a choice of…
Good quality pans with a choice of price point/guarantee levels. We are happy with the Procook products we have bought in the last few years and we like the fairly wide choice of pans without nonstick coatings for health and wear reasons.
24 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you are happy with the ProCook products you have purchased. We are committed to offering a wide range of high-quality pans, including options without nonstick coatings, to cater to different needs and preferences. We appreciate your feedback and hope to continue serving you well in the future.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're so glad to hear that you had a positive experience with our customer support team. We strive to provide exceptional service to all of our customers, and we're thrilled that we met your expectations.
Excellent range of products
Excellent range of products. Everything displayed well. Staff were more than helpful.
25 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind review! We're delighted to hear that you were impressed with our range of products, their presentation, and our staff's helpfulness. We strive to provide a positive and informative shopping experience for our customers, and we appreciate you taking the time to share your feedback.
Reply from ProCook - Edinburgh
We appreciate your kind words about our staff. We're glad you had a positive experience and found our team helpful.
It was great as usual
18 April 2025
Reply from ProCook - Edinburgh
We're so glad to hear you had a great experience! We appreciate your continued support.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
knowledgeable staff, great pan (so far)
Staff were attentive but not annoying and very knowledgeable about the products (stainless pans biply versus triply etc). Only reason 4 not 5 star because the pan we wanted was not in stock in the shop, the warehouse or online. Presumably it is being discontinued but if so why have the price label and space for it on the shelf. Pan used once so far. But so far so good. Useful info from staff and on the pan re not using boost function on induction hob for these pans.
15 April 2025
Reply from ProCook - Edinburgh
We appreciate you taking the time to share your experience. We're glad you found our staff helpful and knowledgeable. We understand your frustration with the pan being out of stock. We strive to maintain a comprehensive inventory, and we're sorry that this particular pan wasn't available. We'll take your feedback into consideration as we work to improve our stock management.
Helpful
Helpful, friendly and patient member of staff who helped put together six pieces of each from the Oslo range.
As it was Easter weekend additional discount was offered so got it at a very competitive price.
18 April 2025
Reply from ProCook - Edinburgh
We appreciate your kind words about our staff member's helpfulness and patience. We're glad you found the Oslo range to be a good fit for your needs and that you were able to take advantage of the Easter weekend discount. We strive to provide excellent customer service and competitive prices, so we're pleased to hear that your experience met your expectations.
Reply from ProCook - Edinburgh
We're so glad to hear you had a positive experience. We appreciate your kind words about our staff member.
Very pleased with the set of knives…
Very pleased with the set of knives chosen. Equally pleased with the action taken by staff to help reunite me with other shopping items I accidentally left in the shop. Dealt with very helpfully and professionally.
9 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We are delighted to hear that you were pleased with your knife purchase and that our staff was able to assist you in retrieving your forgotten items. We strive to provide excellent customer service and are glad you found our staff helpful and professional. We appreciate your feedback and hope to see you again soon.
Aggressive rude sales girl
After emailing to explain they had given me the incorrect pot. I was advised I had to do a 2.5 hour round trip back to the store. I did this to be met by the most aggressive sales girl ever. She was so rude unapologetic said we all make mistakes which I agree but not at the customers expense. I decided to return the items but she was so rude I said that I would not be returning and to expect an unhappy review. As I left the store she was shouting something at me but being profoundly deaf I have no idea what she was shouting. Absolutely horrible experience and will never use pro cook again.
5 April 2025
Reply from ProCook - Edinburgh
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Edinburgh
Thank you for your kind review! We are delighted to hear that you found our staff patient and helpful in making your selection. We strive to provide excellent customer service and appreciate your feedback.
Reply from ProCook - Edinburgh
Thank you for your positive review! We're glad you enjoyed our product and service. Your feedback is important to us.
Friendly and helpful staff
1 April 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We appreciate you taking the time to share your positive experience. We strive to provide excellent customer service and your feedback means a lot to us.
Reply from ProCook - Edinburgh
Thank you for your kind words! We're glad you found our staff helpful and that you enjoyed the knife. We strive to provide excellent customer service and appreciate your feedback.
Good advice re products
29 March 2025
Reply from ProCook - Edinburgh
Thank you for your kind words! We're thrilled to hear that you're happy with our products. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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