I saw a stainless steel roasting tin and V shaped rack on line at Pro Cook, I was looking for one without non stick coating, as there is a shop close by I went to the shop and was pleased because the... See more
Location
Switch locationUnit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ Cannock, GB
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See what reviewers are saying
A friendly member of staff, so helpful, chatty and asking us about our day. It makes a big difference when someone goes above and beyond to make you feel valued and have a good experience as a custome... See more
Toby at the Cannock branch was really informative about ceramic products, caring for them and using them and supported our choice of product. He gave us a leaflet to take away as well. The wok was r... See more
Company replied
very helpful ... gave me details on how to stop food sticking to my stainless steel frying pan . Not convinced it will work but the help and advice was much appreciated ... thank you.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 45 West Midlands Designer Outlet, Eastern Way, WS11 7JZ, Cannock, United Kingdom
4.9
Excellent
1K reviews
Asks customers to review
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Guarantee Exchange - No hassle
I had a problem recently with a knife set and later a sauce pan set. Nothing under guarantee.
Once it was agreed that the issue was down to manufacturing issues both were replaced. In fact one of the products was now cheaper so I had store credit to spend. Good products and great customer service! I'd give a special thanks to Hayley who helped us out and another young man who's name I'm unable to recall....
29 August 2026
The staff member was very polite and…
The staff member was very polite and very helpful
29 August 2026
The staff were very helpful and the products weren't over priced
The staff were very helpful and attentive.
26 August 2026
Everything is good quality and warranty…
Everything is good quality and warranty is great
22 August 2026
Large selection of pans we purchased…
Large selection of pans we purchased large fry and medium pan shame you had not a milk sauce pan from the same range also a oil spray [not used yet]
24 August 2026
Helpful and informative staff made it…
Helpful and informative staff made it easy to make a decision on the correct product to purchase
23 August 2026
No issues friendly staff good customer…
No issues friendly staff good customer service service
19 August 2026
Very helpful staff who went to find the…
Very helpful staff who went to find the item that I couldn’t find.
Good quality goods
21 August 2026
Good customer service and really…
Good customer service and really helpful. The sales person helped us to get what we wanted.
17 August 2026
The male assistant was excellent
The male assistant was excellent, informative and enthusiastic a credit to your company
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Such lovely staff ..all the time in the…
Such lovely staff ..all the time in the world for me .I couldn't fault the complete visit ...and I got what I wanted
15 August 2026
Reply from ProCook - Cannock
We're so happy to hear our staff were lovely and took their time with you! It's wonderful that you couldn't fault your visit and got exactly what you wanted.
Great collection of kitchen products
Great collection of kitchen products. Knowledgeable staff.
14 August 2026
Reply from ProCook - Cannock
We're so pleased to hear you enjoyed our great collection of kitchen products and found our staff to be knowledgeable! Thank you for your wonderful feedback.
Reply from ProCook - Cannock
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Helpful staff found the product i was…
Helpful staff found the product i was looking for
8 August 2026
Salesperson was very helpful.
10 August 2026
Reply from ProCook - Cannock
We are so pleased to hear that our salesperson was very helpful during your visit. We truly appreciate your kind feedback!
Stephanie was such a pleasant
Stephanie was such a pleasant, helpful and extremely professional person to deal with
10 August 2026
Reply from ProCook - Cannock
We're so glad you found our team member to be pleasant, helpful, and extremely professional! Thank you for your kind words.
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