Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
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See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
328 reviews
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Staff was friendly and helpful
Staff was friendly and helpful. the young lady gave the correct advice and had good information. would reccomend
9 June 2026
Great range of products and at very…
Great range of products and at very reasonable prices. Staff were attentive and helpful and gave very pertinent advice regarding the salt that should use in the salt-grinder we were purchasing.
8 June 2026
Friendly helpful staff.
Friendly helpful staff.
Well appointed layout.
Clean and bright store.
Reasonable prices.
6 June 2026
Staff at the store are very nice help…
Staff at the store are very nice help you to find what you’re looking for.
3 June 2026
Assistant helpful and patient .
4 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful staff and they took in my old…
Helpful staff and they took in my old saucepan lids which I was replacing
4 June 2026
Reply from ProCook - Bromley
We're glad our staff was helpful and that we could assist with your old saucepan lids. Thank you!
very Friendly staff
I arrived shortly before store closure and the staff was really lovely and helpful in guiding me to find what I needed. The replacement glass for a cafetière I broke was very good value in store in comparison to other stores online. Also it was the first time I heard of that shop and I was pleasantly surprised by it and the products on sale.
29 May 2026
Great service by a lovely young man.
30 May 2026
Reply from ProCook - Bromley
Thank you for your positive feedback! We noticed your review has a 1-2 star rating, but your comments are very complimentary. If this was selected by mistake, you can edit your Trustpilot review and update the rating.
Thanks again for your support!
Chloe
Customer Service Support
Product seems good but when we returned…
Product seems good but when we returned to the store to purchase more of the same product we are told that there was a multi buy offer that was not told to us when we made the first purchase. The company should make sure customers are correctly informed of offers, there was no mention of the offer at the point of stock or around the shop. disappointed
30 May 2026
Reply from ProCook - Bromley
Bromley
Thank you for your review. We are sorry to hear of your experience; we have asked the Customer service team to contact you to resolve.
Chloe
Customer Service Support
Reply from ProCook - Bromley
We're so glad our staff was helpful and informative. We appreciate your feedback!
Quick delivery and very happy with my…
Quick delivery and very happy with my Soho pan set in dusky pink. Staff are friendly and helpful in the new store in Bromley.
22 May 2026
Reply from ProCook - Bromley
We're so pleased you're happy with your Soho pan set and quick delivery! It's wonderful our Bromley staff were friendly and helpful.
Reply from ProCook - Bromley
We're so glad we could assist you quickly!
Reply from ProCook - Bromley
We're delighted you enjoyed our product, staff, and pricing. Thank you!
Staff very proficient
Staff very proficient.
Product, ProCook knives, very good and very reasonably priced.
28 May 2026
Reply from ProCook - Bromley
We're so glad you found our staff proficient and our knives excellent and well-priced. Thank you!
Jamie’s SMILE
Jamie’s SMILE
Jamie greets you with the brightest biggest smile, is polite, professional and helpful with product knowledge and deals. The store looked tidy and made for an enjoyable hassle free shopping experience. The items oooze quality, I definitely could’ve bought more but had a budget and stuck to it. Pro cook I will return when something else for my kitchen is required.
23 May 2026
Reply from ProCook - Bromley
We're so happy to hear you had such an enjoyable and hassle-free shopping experience! It's wonderful that our team provided helpful product knowledge and that you found our items to be of great quality. We look forward to your return!
Reply from ProCook - Bromley
We appreciate your positive feedback on our in-store help and quick delivery. We are so happy you are pleased!
It was easy to find what I wanted.
It was easy to find what I wanted.
The staff member was polite and helpful.
The shop is clean and welcoming
23 May 2026
Reply from ProCook - Bromley
We appreciate your positive feedback! We are so glad you found what you needed and that our staff was polite and helpful.
Products of excellent quality with…
Products of excellent quality with practical features, service oriented intuitive salespeople who serve with a smile, efficient buying process, long guarantees on products
22 May 2026
Reply from ProCook - Bromley
We're so happy to hear you appreciate our product quality, helpful salespeople, efficient process, and guarantees. Thank you for this wonderful review!
When entering the Store initially for a…
When entering the Store initially for a quick look as it was near to closing time, I was politely greeted with an offer of help with anything, the Staff member had a lovely approach and I was made to feel very welcome . The Store was very enjoyable to look around and I left with a purchase
16 May 2026
Reply from ProCook - Bromley
We're happy to hear you were politely greeted and felt very welcome, even near closing time. It's great to know you enjoyed looking around and made a purchase!
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