Such helpful staff. They brought out several boxes of items for us to choose our favourite ones, as each piece was slightly different. It was excellent service. We weren’t rushed or made to feel that... See more
Company replied
Location
Switch locationUnit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The shop layout is appealing with wonderful products. I wanted a saucepan and was impressed at the ranges. The staff were very helpful and informative. It was a productive experience and I will return... See more
Well laid out shop, very helpful and knowledgeable staff. An enjoyable shopping experience. I found everything I needed and will definitely return.
Staff were nice, took time to explain and answer questions that I had. Observe how other customers were treated with time and respect. Good range of products in store.
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
Unit 259 Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, United Kingdom
- 0208 178 3811
4.9
Excellent
328 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely new cook shop in Bromley Glades
Lovely new cook shop in Bromley Glades. Everything you could want, reasonably priced and spacious for browsing. Helpful staff. A great addition to the Glades and we’ll definitely be back next time!
13 May 2026
Reply from ProCook - Bromley
We're so happy to hear you enjoyed our new cook shop! It's wonderful that you found everything you needed, reasonably priced, and our staff helpful. We look forward to your next visit!
Reply from ProCook - Bromley
We appreciate your positive feedback about our products and staff!
Reply from ProCook - Bromley
We're so glad you enjoyed our product and received excellent service!
All products we have brought from pro…
All products we have brought from pro cook have lasted well over the years
15 May 2026
Reply from ProCook - Bromley
We're so happy to hear our products have served you well over the years! Thank you for your feedback.
Informative
The staff were knowledgeable about the products and how to use and care for them. They were informative and there was no pressure to purchase. There was a pleasant playlist whilst browsing.
15 May 2026
Reply from ProCook - Bromley
We're so pleased our staff provided knowledgeable and informative assistance without pressure. We're also glad you enjoyed the pleasant playlist! Thank you for your kind words.
Lovely presented store with great…
Lovely presented store with great quality products and excellent/personable service.
13 May 2026
Reply from ProCook - Bromley
We're so glad you enjoyed our store, products, and service. Thank you for your kind words!
Very helpful and friendly staff
Very helpful and friendly staff, great range of products. Shop very well set out. The chefs knife I bought is very good.
9 May 2026
Reply from ProCook - Bromley
We're so happy you enjoyed our friendly staff, great products, and well-organized shop. We appreciate your kind words!
Good pans, Great staff, lovely shop.
Went into the Bromley store with a good idea of the items I wanted to buy. Had done my research online, I wanted to feel the pans, weight, comfort, ease of handling.
I was served by Jamie. He was very knowledgeable, helpful and knew his products. He went out of his way to order something not in stock at a different branch and made the shopping experience a pleasure.
Lovely light, airy shop with lovely displays, well set out.
All in all I can’t recommend this shop highly enough.
12 May 2026
Reply from ProCook - Bromley
We're happy to hear that you enjoyed your shopping experience in our Bromley store. We appreciate your positive comments regarding the store's atmosphere and the service provided. It's great to know that our team member was so helpful in meeting your needs. Thank you for your recommendation!
Reply from ProCook - Bromley
We appreciate you letting us know our staff was friendly and professional.
Service was great: slow cooker no instructions
Service was great but the slow cooker we purchased didn’t have any instructions on how to use.
11 May 2026
Reply from ProCook - Bromley
We appreciate your feedback. We are sorry the slow cooker lacked instructions. We will look into this issue.
Reply from ProCook - Bromley
We appreciate your kind words. We are happy to hear it.
Helpful and Affordable
It was my first visit to Pro Cook Bromley, and was an impulsive decision as I passed by. The staff member was very friendly and helped me find what I was looking for quickly. I found the pricing reasonable, and so far am very happy with my purchase
3 May 2026
Reply from ProCook - Bromley
We're so happy to hear you had a great first visit and found exactly what you needed! It's wonderful that our staff was helpful and that you're pleased with your purchase. Thank you for your positive feedback!
Really good service in a well stocked
Really good service in a well stocked, clean and well laid out shop.
6 May 2026
Reply from ProCook - Bromley
We appreciate your great review! We're so happy you liked our clean, well-stocked shop and service.
Very good customer service
Very good customer service. Even pointing out that the item bought has a 10 year guarentee.
1 May 2026
Reply from ProCook - Bromley
We're happy to hear you received very good customer service and appreciated learning about the 10-year guarantee. Thank you for your feedback!
A great range of quality kitchenware
I like the way the shop’s laid out. The staff were superb and very helpful in every way.
5 May 2026
Reply from ProCook - Bromley
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you found our shop well laid out and our staff superb.
A pleasant satisfied shopping experience
I was assisted to find my intended purchase.
Shown offers in the shop which prompted me to purchase more items.
The assistant was also able to give clear advice/ information on possible future purchases.
Staff was pleasant, knowledgeable and helpful.
25 April 2026
Reply from ProCook - Bromley
We're delighted to hear our team was so helpful in assisting you with your purchases and offering valuable advice for future items. We appreciate your kind words!
I love the quality of what you sell
I love the quality of what you sell, however excluding what we bought recently we have purchased a ring pan & a stock saucepan, which is of good quality but I do feel prices a very high.
We were in your newly opened Bromley branch.
I do
30 April 2026
Reply from ProCook - Bromley
We appreciate your positive feedback regarding the quality of our products and your visit to our new Bromley branch. We acknowledge your concerns about our pricing. We are always reviewing our offerings.
Great shop, helpful staff and good customer service. Thank you ProCook
Very happy to see ProCook open new branch in Bromley quite convenient for me I love ProCook Items generally. And I highly recommend them to everyone
4 May 2026
Reply from ProCook - Bromley
We're so happy you're pleased with our new branch and love our items! Thank you for your wonderful recommendation.
Friendly staff and well organised…
Friendly staff and well organised store.
Knowledgeable on products and had what I needed.
4 May 2026
Reply from ProCook - Bromley
We're so glad you found our staff friendly and our store well-organized. We appreciate your kind words about our product knowledge!
The staff are very helpful and as…
The staff are very helpful and as always the Procook product is excellent
3 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.