Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... See more
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Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
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I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... See more
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Because the staff in the shop understood my requirement and really knew their stock and its ability’s. I came away the perfect size omelet pan for my size induction hob. Which is new to me and I did... See more
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Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
504 reviews
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Looking for a medium sized non stick…
Looking for a medium sized non stick frying pan for induction hob. Great choice. Managed to get 15% off. Very pleased with my purchase worked excellent on my Neff induction hob.
16 October 2025
Reply from ProCook - Basingstoke
We're happy to hear that you found a great non-stick frying pan for your induction hob! It's wonderful that you got a discount and are pleased with how it performs on your Neff induction hob. Thanks for your positive feedback.
Great choice of products and friendly…
Great choice of products and friendly staff. Purchased exactly what I wanted
15 October 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found a great choice of products and friendly staff.
Good customer service. Wide quality range of kitchen and cooking ustensiles and aids
Good customer service, knowledgeable staff, shop very well catered for with a wide range of kitchen ustensiles and aids, quality and prices are in keep with the quality
13 October 2025
Reply from ProCook - Basingstoke
We're happy to hear you received good customer service and found our staff knowledgeable. We appreciate your positive feedback regarding our wide range of kitchen items and that our quality and prices are in line with your expectations!
The pan I bought is great and I’m…
The pan I bought is great and I’m really happy with it. However, the customer service during my visit wasn’t good. The lady in the store came across as quite rude and uninterested. When I asked a few simple questions about which pan was better, she didn’t respond or try to help — I mostly felt ignored.
I also waited at the till for quite a while, even though there were no other customers in the store. I would understand if she had been busy, but it seemed like she just didn’t want to engage.
I don’t usually complain, but I think it’s important to mention this. If staff don’t know the answer, that’s fine — just saying so politely would be much better than making a customer feel unwelcome or uncomfortable.
Overall, I’m happy with the product, but the customer service could definitely be improved.
9 October 2025
Reply from ProCook - Basingstoke
We appreciate you sharing your experience. We're happy you like the pan. We're sorry the service wasn't good. It's not the experience we want for our customers. We'll address your comments to improve our service. Thank you for your feedback.
Clean and well laid out shop.
Clean and well laid out shop.
Easy to find what you are looking for.
Helpful staff member.
Very happy with my new saucepans
5 October 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our shop clean and well laid out with helpful staff. We're glad you are happy with your new saucepans.
Very good products reasonable pricing…
Very good products reasonable pricing and very polite and helpful staff.
9 October 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy you liked our products, pricing, and polite staff.
The sales assistant was very helpful.
9 October 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback; we are so happy our sales assistant was very helpful to you during your visit!
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Excellent products and service
Excellent products and service. I'm loving my knife set, and love shopping at this store.
30 September 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you are loving your knife set and shopping experience!
Fantastic Customer Service!
The staff in the Basingstoke store could not have been more helpful. They handled my enquiry in an extremely friendly and highly professional manner.
18 September 2025
Reply from ProCook - Basingstoke
We're so glad to hear that our staff were helpful and handled your enquiry in a friendly and professional manner! We appreciate your positive feedback.
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We are so happy to hear our customer service was knowledgeable and helpful to you.
Excellent product and service
Needed a replacement saucepan and staff were friendly and very helpful, very happy
26 September 2025
To be honest lost my car in the car…
To be honest lost my car in the car park tried to recall which entrance I came out , whilst walking noted your shop , so went I to it , I was amazed at the stock and how lovely the store was set out , I noted a few specials which caught my eye , and pleased with the small sale purchases .
The staff were very friendly and helpful and made my experience very welcoming, definitely will be calling back again
24 September 2025
Reply from ProCook - Basingstoke
We're happy to hear that you enjoyed our store's layout and selection. We're glad our team made your visit welcoming, and we appreciate your kind words. We look forward to your return hopefully you remember to park at the entrance near our store!
Reply from ProCook - Basingstoke
We appreciate you letting us know about our great service and friendly staff; it means a lot to our team.
Reply from ProCook - Basingstoke
We appreciate your positive feedback. We are so happy to hear that our staff was friendly and helpful and that you had great customer service.
Customer service was very good
Customer service was very good, so helpful. Lovely shop with lovely stock.
18 September 2025
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this positive feedback! We're so glad you found our customer service helpful and enjoyed our lovely shop and stock.
Reply from ProCook - Basingstoke
We're happy to hear you found a lot of choice and very good prices. We appreciate your positive feedback very much!
I received the product promptly
I received the product promptly. Service and help was fine.
13 September 2025
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're so happy to hear that you received the product promptly and found our service helpful.
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
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