Amazing pans, heat retention is second to none and gives the perfect sear to any meat. Ensure you do your research on how to use stainless steel cookware as cleaning can sometimes be an issue but, if... See more
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Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
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See what reviewers are saying
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
I would like to thank the person who assisted me in my purchase. She was very knowledgeable, informative & professional with a very friendly manner. I have used my new purchase once, with a great res... See more
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Good service, but the staff could be a bit more pleasant and smiling when dealing with customers.
Company replied
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
503 reviews
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Shop was clean and tidy and the staff…
Shop was clean and tidy and the staff very helpful brought everything I went in for
18 October 2026
The knowledge of the staff.
11 October 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very pleased with the set of stainless…
Very pleased with the set of stainless steel saucepans purchased. The assistant in the shop very helpful.
7 October 2026
Reply from ProCook - Basingstoke
We're so pleased to hear that you are delighted with your new cookware and that our team member provided great assistance during your visit. Thank you so much for sharing your wonderful feedback!
Good service, helping hands, smiling staff
Good service, but the staff could be a bit more pleasant and smiling when dealing with customers.
11 October 2026
Reply from ProCook - Basingstoke
Thank you for the 5-star rating and for letting us know about your visit. We are glad you received good service, and we truly appreciate your constructive feedback regarding our team's demeanor. We will use your comments to help improve our customer interactions and ensure a warmer, more welcoming experience in the future.
Customer service
Did not feel the staff really knew the product they were selling. No conversation or engagement to help decide. Very rudely asked my daughter for ID whilst we asked to look at knives. I understand that ID is required in some things, it was just the way it was done. I spent over £600 and I would have thought that the staff on the day would have taken a bit of time helping us rather than just pointing and say it up to you. Not engaged at all. Very disappointed. Considering I also said I am looking to replace the Saucepans in a few weeks with ones I have previously bought with pro cook.
3 October 2026
Reply from ProCook - Basingstoke
Basingstoke
Thank you for your review – we are very sorry to hear this. We will pass your comments onto the store
Reply from ProCook - Basingstoke
We are thrilled to hear that you had such a fast and seamless experience while enjoying a great deal! Thank you so much for taking the time to share your positive feedback with us.
Reply from ProCook - Basingstoke
We’re sorry to hear you feel this way. We apologise that your experience did not meet the standard you expected from our team, and we appreciate you taking the time to share your feedback.
Good prices for excellent products and…
Good prices for excellent products and nice serving staff
26 September 2026
Knowledgeable advice and guidance and…
Knowledgeable advice and guidance and ability to hold and test knives in store . Helpful after sales
29 September 2026
Was a very good experience staff was…
Was a very good experience staff was very knowledgeable and helpful
24 September 2026
Good products at sensible prices good…
Good products at sensible prices good customer service
26 September 2026
Reply from ProCook - Basingstoke
We're so pleased to hear that you found our products to be good and our prices sensible, and that you experienced good customer service! We truly appreciate your positive feedback.
Assistant was very helpful
Assistant was very helpful, she was new and learning the job but gave great customer service and even sorted our blue light discount.
12 September 2026
Helpful service from staff in shop
Helpful service from staff in shop. Wide selection of the type of product I needed.
16 September 2026
Was great help from staff
1 September 2026
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