We had a pleasant shopping experience at your Basingstoke store and found the staff very helpful. Sadly one of the two own brand electric pepper mills appeared broken with the inside mechanism loos... See more
Company replied
Location
Switch location52 Festival Place, RG21 7BF Basingstoke, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Staff really helpful. I had no idea where to start and visited the store several times, staff always happy to help and answer any questions I had. Very knowledgeable and able to clearly set out the op... See more
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and... See more
Company replied
Staff very helpful pointed me in the right direction told me about the product. How much would it was for best ideas for it? Good price just what I wanted too would recommend. Thank you Basingstoke s... See more
Company details
Written by the company
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Written by the company
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Contact info
52 Festival Place, RG21 7BF, Basingstoke, United Kingdom
4.8
Excellent
472 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Helpful Staff
27 March 2026
Reply from ProCook - Basingstoke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The shop was clean well laid out the…
The shop was clean well laid out the staff where really friendly
28 March 2026
Highly recommend go instead of buying online!
Super helpful guy in store. I was unsure what saucepans to buy and he guided me. Not pushy at all. It was great to go into a store and walk out with what I needed. Good to try them out as well for quality weight etc. I am so used to ordering on line and waiting. I will definitely go there again.
21 March 2026
Reply from ProCook - Basingstoke
We're happy to hear that our staff member was so helpful in guiding your saucepan selection without being pushy. It's great you found what you needed and could assess the quality in person. We appreciate your intention to return!
Reply from ProCook - Basingstoke
We appreciate you taking the time to share that the staff member was helpful; it means a lot to our team!
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy you found our shop warm, friendly, quiet, and of great value.
Great Service
We wanted to purchase some new kitchen knives, been putting it off for too long, so as spur of moment popped to ProCook. Sales assistant was really knowledgeable, listened to what we wanted and directed us to the best quality/value. Did not try and up sell something that was clearly over and above what we actually wanted.
There was an offer on and he made sure we got best value, in this case buying a smaller knife set and separate knives separately.
Very happy with our purchase and felt we had great service.
22 March 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback! We're so happy to hear that our sales assistant was knowledgeable and provided great service, ensuring you got the best value for your new kitchen knives.
Rechargeable Salt/Pepper mills
I bought 2 Rechargeable Salt/Pepper mills and so far are very happy with them. They look very nice and work well. The only thing I would change would be to put the buttons a little further down as I tend to press accidentally them when picking up the mills. I would have given 5 stars but the shop assistant said there was only Black or Silver. But..when i saw the green colour she said she did not recommend those because they were an awful colour.... but... i love the green colour and bought those. I felt I should have been told about all options regardless of assistants personal view. But product is good.
14 March 2026
Good quality of stainless steel…
Good quality of stainless steel appliances for affordable prices.
15 March 2026
Great service and product quality
Service was good and bedside manner as well. Purchase (kitchen knife) was brilliant too.
11 March 2026
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our service and your purchase.
Staff are very accommodating and…
Staff are very accommodating and patience in explaining their products
12 March 2026
Very helpful staff member
Very helpful staff member, unfortunately I’m not very happy with the product I purchased.
28 February 2026
Frying pan
There was a lovely you assistance who, spent a lot of time with me choosing the correct item that I needed.
I finally got what I wanted and it was at a reasonable price. So very pleased.
25 February 2026
Reply from ProCook - Basingstoke
We're happy to hear that our assistance in choosing the correct item was helpful! We appreciate that you are pleased with your purchase and its reasonable price.
Reply from ProCook - Basingstoke
We appreciate your positive feedback; we are so happy our staff member knew product quality comparisons and that you enjoyed your experience!
Very tidy shop and a helpful assistant.
27 February 2026
Reply from ProCook - Basingstoke
We appreciate your positive feedback regarding our tidy shop and helpful assistant; we are so happy you enjoyed them!
5 star
5 star, due to good products and the friendly and helpful staff at the Basingstoke store.
27 February 2026
Reply from ProCook - Basingstoke
We're happy to hear about your five-star experience! We appreciate your positive feedback regarding our good products and the friendly staff at the store.
Reply from ProCook - Basingstoke
We appreciate your positive feedback on our very good quality product; we value your business and are so happy!
Very good service staff very helpful…
Very good service staff very helpful and polite store very clean and tidy
23 February 2026
Reply from ProCook - Basingstoke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our staff helpful and polite and liked our store.
The staff were friendly and helpful…
The staff were friendly and helpful without being pushy.
10 February 2026
Reply from ProCook - Basingstoke
We appreciate you letting us know our staff was friendly and helpful without being pushy! We are so happy to hear it. Thank you.
Reply from ProCook - Basingstoke
We appreciate you letting us know our service was very good and helpful; it means a lot to our team that you are pleased.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.