Good shopping ..but be careful not to out any pictures in the centerfold ..bc the image gets distorted
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PrinterPix website provided a status that on 2/11/2026 my order was handed off to the courier. The tracking link to the courier specifies they are not in possession of my package, thus no delivery dat... See more
Company replied
The finished product is wonderful. Clear photos, lovely finish, prompt shipping. I wouldn't say the creation process is as easy as Shutterfly. It is not intuitive, and there are not as many layout... See more
Love these photo books! their online design tool is easy to use and straight forward. The colors printed in the books and on the cover are perfect, even without the extra 6 color print option. My o... See more
Company details
About Printerpix
Information provided by various external sources
Welcome to PrinterPix
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Capture, create and print your most treasured memories with Printerpix. There is nothing comparable to holding a photograph, flipping through a photo book or displaying a beautiful canvas featuring a loved one.
Our team of highly qualified printing experts use only the latest and greatest equipment, so that your photographs look their best in the photo books, calendars and canvases you design.
Printerpix makes your memories last a lifetime.
Contact info
107 Commerce Street, Lake Mary, 32746-6206, Orlando, United States
- 1-321-247-6909
- contactus@printerpix.com
- www.printerpix.com
3.0
Average
24K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
The ordering process was super easy…
The ordering process was super easy and the blanket turned out adorable. The only thing I would suggest is not putting a very sticky label that seems to not have a real purpose on the blanket. It took off quite a bit of fuzz when I gently pulled it off the blanket. Thank you!
16 March 2026
Unprompted review
Photo blanket
This purchase was probably the best thing I've ever gotten!!! The picture on the blanket came out beautiful and the blanket. My purchase also arrived very quickly and packaged nicely!!
9 March 2026
Unprompted review
14 years of love that was lost is now back!
14 years of love will never end. They have all passed away and this purchase was worth every single penny. I am overwhelmed with emotion and the feeling of them back home with this beautiful blanket has me over the moon with happiness. Helps with healing the loss but brought them back to me!! Thinking of making more purchases for my family as they’ve also lost close pets and loved ones. Thank you thank you so much for doing an amazing job! I can’t recommend this enough!!!!
19 March 2026
Unprompted review
Late and awful quality
It showed up 5 days late after paying "rush" postage in time for mothers day. Eventually it did show up, and i must say it's the worst quality print and frame I've seen! The image was grainy, and had been compressed horitzontaly so it looked squashed. The frame didn't even come with a stand, and was the cheapest artificial wood I have seen. AVOID
18 March 2026
Unprompted review
Reply from Printerpix
Dear Graham,
Thank you for sharing your feedback. I am truly sorry to hear about the disappointing experience you had with your order, especially given the effort you made to receive it in time for Mother's Day. I understand how frustrating it must have been to receive a product that did not meet your expectations, from the quality of the print to the frame.
Please know that this is not the standard we aim to provide, and I sincerely apologize for any inconvenience caused. We value your satisfaction and would like to do our best to resolve this matter.
Could you kindly reply to the email we sent you earlier? We want to ensure that your concerns are addressed properly and that we find a solution that works for you.
Thank you again for your feedback, and we hope to hear from you soon so we can make things right.
Best regards,
Joey
Printerpix
Project was beautiful when delivered, but help was lacking.
There needs to be more information on how to navigate setting up a photo book. I wasted a lot of time trying to contact Printerpix. There is no one to speak to, so it must be done by email. It would have helped if someone had taken a look at my project and explained that I had 20 blank pages! It was my first project and I was not familiar with the app.
17 January 2026
Unprompted review
Reply from Printerpix
Dear Joanne,
Thank you very much for sharing your feedback. I am truly sorry to hear about the difficulties you experienced while setting up your photo book, and I sincerely apologize for the time and frustration this caused. We understand how important it is to have clear guidance, especially when creating your first project, and it’s disappointing to learn that our support options did not meet your expectations.
Your comment about the lack of direct contact options and the need for more detailed instructions is very valuable. We are committed to improving our communication and support resources to ensure a smoother experience for all our customers.
To ensure we can address your concerns properly and help you complete your project to your satisfaction, I kindly invite you to reach out to us directly at this link: (https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new). We would love the opportunity to review your project and provide any assistance needed.
Thank you again for your honest feedback. We hope to have the chance to make things right and assist you further.
Warm regards,
Joey
Printerpix
Literally exactly what I asked for
Literally exactly what I asked for! A+ experience!
14 March 2026
Unprompted review
STAY AWAY: Waiting 4 months and still no book, Raised 5 tickets - they don't care
Got a voucher from Groupon for 2 books. Ordered one, then they would not let me order the second.
I raised 5 tickets - every single one got an AI bot response not helpful at all until I contacted Groupon. Groupon must have convinced them to get things together, as they offered to fix the situation and finally send me the missing book.
Only they never replied to their offer. Instead, they ignored me again.
I raised 5 tickets over 4 months and I still don't have the second book I paid for with Groupon.
You will see people replying to these reviews and offering to open a new ticket. That's the ticket link I opened every time. Every one of those tickets I opened was through that link and ALL of them were ignored.
These people don't care, and the sad thing is it's a good product - but you just won't get it.
There are so many places like this out there. Pick literally any other one because this one will take your money and if you're lucky give you half of what they owe you. Truly awful STAY AWAY.
17 December 2025
Unprompted review
Reply from Printerpix
Dear Lorcan,
Thank you for taking the time to share your experience. I am truly sorry to hear about the frustration and disappointment you've endured over the past few months. It’s clear that despite your repeated efforts and patience, we failed to provide the service and support you deserved, especially after your initial purchase with Groupon.
Please accept our deepest apologies for the lack of response and the inconvenience caused by not receiving your second book. We understand how upsetting it must be to invest so much time and trust, only to feel ignored and let down.
Your feedback is very important to us, and we want to make this right. Could you kindly reply to the email we previously sent you? We are eager to personally address your concerns and ensure that your issue is resolved to your satisfaction.
Thank you again for your patience and for giving us the opportunity to make amends. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Came out perfect it was a wedding gift…
Came out perfect it was a wedding gift and the bride almost cried from joy
11 March 2026
Unprompted review
I placed any order 12/29/25 and still…
I placed any order 12/29/25 and still have not received order. I placed tickets with Hannah the ai representative and still no response or merchandise. I would like my order ASAP.
29 December 2025
Unprompted review
Reply from Printerpix
Dear Ally,
Thank you for reaching out and sharing your experience. I am truly sorry to hear that you have not yet received your order placed on 12/29/25, and I apologize for the delay and the lack of response from our side. I understand how frustrating and disappointing this must be, especially when you are expecting your merchandise.
Please know that your concern is very important to us, and we want to make this right. Could you kindly reply to the email we previously sent you? We want to ensure we have all the necessary details and work quickly to resolve this issue to your satisfaction.
Once again, I sincerely apologize for the inconvenience caused. We appreciate your patience, and we look forward to hearing from you soon so we can assist you further.
Best regards,
Joey
Printerpix
Horrible experience
I ordered 70 cards and only received 1 card in the mail. I have reached out several times and can only get AI Hannah, who states a ticket as been made. But I never hear anything back from them.
6 March 2026
Unprompted review
Reply from Printerpix
Dear April,
Thank you for taking the time to share your experience. I am truly sorry to hear that you only received 1 card out of the 70 you ordered, and that your attempts to reach us have not been met with a satisfactory response. I understand how frustrating and disappointing this situation must be, and I sincerely apologize for the inconvenience caused.
Please know that your concerns are very important to us, and we want to resolve this matter promptly. To ensure we can assist you effectively, I kindly ask you to reply to the email we previously sent. Additionally, you can create a new support ticket directly through this link:
[https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new]
We are committed to making this right and ensuring your issue is fully resolved to your satisfaction.
Again, I apologize for the trouble and thank you for your patience. We look forward to hearing from you soon so we can assist further.
Best regards,
Joey
Printerpix
This company is the worst
This company is the worst. I’ve reached out. I bought a Groupon for a yard sign. It still is charging me another $60 when I reached out to them and show them the correct item is in my cart. I get nothing. The customer service is horrible. I’ve been talking with them for over a month and nothing.
2 March 2026
Unprompted review
Reply from Printerpix
Dear Brandy,
Thank you for sharing your experience with us. I am truly sorry to hear about the frustration and inconvenience you've encountered regarding your purchase and the billing issue with your Groupon yard sign. I understand how upsetting it can be to feel unheard and to face ongoing difficulties despite reaching out multiple times.
Please accept my deepest apologies for the lack of response and the trouble this has caused. We genuinely want to resolve this matter and ensure your concerns are addressed properly. To do so, I kindly ask you to reach out to us directly by creating a support ticket at this link:
[https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new]
We are committed to making this right and will do our best to resolve the issue to your satisfaction once we hear from you.
Thank you for your patience, and I look forward to your reply so we can assist you further.
Best regards,
Joey
Printerpix
Order not delivered and no response from company
I placed an order for a photobook for Mother's Day and was informed it would arrive early or worst case on time. It has not and I cannot get in touch or get a response from this company. The tracking shows it is with Asendia, but there is no update and again, I cannot get in touch or a response from this company. I want PrinterPix to respond to this and get in touch personally to rectify the issue. If this does not happen, I will look to go down a legal route to reclaim my money
16 March 2026
Unprompted review
Reply from Printerpix
Dear Aaron,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the delay with your Mother's Day photobook and the difficulty you've encountered in trying to get in touch with our team. I completely understand how important this order is for you, and I sincerely apologize for the inconvenience and frustration caused by this situation.
Please be assured that we take your concerns very seriously. We want to personally look into this matter and ensure that your issue is resolved promptly. To do so, I kindly ask you to contact us directly by creating a support ticket through this link:
[https://printerpixcom-projecthelp.freshdesk.com/support/tickets/new]
We are committed to rectifying this situation and providing you with the assistance you need. Your patience and understanding mean a lot to us, and we genuinely hope to resolve this to your satisfaction.
Thank you again for your message. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Misleading discount and wasted hours of work
I’m deeply disappointed with my experience with Printerpix.
I started up build a photo book after receiving a promotional email that stated **Exclusive Offer: 75% off**.
Believing I would benefit from this discount I spent several days and many hours creating my photo book, carefully refining it, adding extra pages, and choosing a larger format because I believed these additions would still be affordable with the advertised discount.
However at check out the code only gave me 17% off. When I queried this with the support team I was informed that the offer was actually only **up to 75% off”*.
I have sent the email I received back to Printerpix as nowhere does it state 'up-to' and to be told that after I had gone to all the effort is extremely disappointing and misleading. Because of the final £88 price tag, I now have no choice but to abandon the project and start all over again with another provider, as I simply cannot afford that price.
I chose Printerpix because I trusted the marketing communication they sent me. I feel let down and honestly believe the company should honour the offer that was presented, rather than leaving customers feeling misled after they have already invested significant time and effort.
12 March 2026
Unprompted review
Reply from Printerpix
Dear Zuzanna,
Thank you for taking the time to share your experience with us. I am truly sorry to hear about the frustration and disappointment caused by the confusion over the discount offer. We understand how much effort you put into creating your photo book and how upsetting it must be to feel misled after investing so much time and care.
Please know that your feedback is very important to us, and we want to do our best to resolve this situation to your satisfaction. I kindly ask you to reach out to us directly at (https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new), so we can assist you further and ensure your concerns are addressed properly.
We truly appreciate your understanding and patience, and we look forward to helping you find a suitable resolution.
Best regards,
Joey
Printerpix
I ordered personalised puzzle 56 days…
I ordered personalised puzzle 6 days ago and chose rush delivery which is 1-3 days max. After 6 days im not even received comfirmation email. I wiuld not recomend this company for any future order.
15 March 2026
Unprompted review
Reply from Printerpix
Dear Anatolijs,
Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration caused by the delay in receiving your personalized puzzle order and the lack of confirmation email. We understand how disappointing it must be to not have received your order update, especially when you chose our rush delivery service.
Please be assured that this is not typical of our service, and we are committed to resolving this matter promptly. We have sent you an email regarding your order and would be grateful if you could kindly reply to it at your earliest convenience. This will help us ensure that we address all your concerns and find a suitable solution to make this right for you.
Your satisfaction is very important to us, and we truly appreciate your patience and understanding. We hope to have the opportunity to restore your confidence in Printerpix.
Thank you once again for bringing this to our attention.
Warm regards,
Joey
Printerpix
The blanket is too thin
The blanket is too thin! It’s like a bit thicker than a sheet!
Not at all what I was as expecting nor how it was described
14 March 2026
Unprompted review
Reply from Printerpix
Dear Jodi,
Thank you for sharing your feedback. I sincerely apologize that the blanket did not meet your expectations and that it feels thinner than you anticipated. We understand how important it is for our products to match the description and your expectations, and I’m sorry for any disappointment caused.
To ensure we can assist you further and resolve this matter to your satisfaction, I kindly ask you to reach out to us directly at [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. We are here to help and want to make sure your concerns are addressed properly.
Thank you for your understanding, and we look forward to hearing from you soon.
Best regards,
Joey
Printerpix
Excellent support at all times
I have to say Mekail Stephen has been excellent in assisting me by moving the redemption date of my coupon whilst I've been having hospital treatment.
Nothing was too much trouble and help was always available.
1 March 2026
Unprompted review
Absolutely awful
Absolutely awful! Ordered a personalised cup for mothers day with express shipping and it arrived smashed to pieces. Packed loose in a box with no bubble wrap or protection, the quality of the product looked shoddy aswell. I would aviod
14 March 2026
Unprompted review
Reply from Printerpix
Dear Georgie,
Thank you for taking the time to share your feedback. I want to sincerely apologize for the disappointment and frustration caused by your recent experience with us. It is deeply upsetting to hear that your Mother's Day gift arrived damaged and did not meet your expectations in terms of quality and packaging.
Please know that this is not the standard we aim to uphold, and we genuinely appreciate your honesty. To ensure we can properly address your concerns and find a suitable resolution, I kindly ask you to reach out to us directly via the following link: [https://printerpixcouk-projecthelp.freshdesk.com/support/tickets/new]. Our team is ready to assist you and work towards a satisfactory outcome.
Your satisfaction is very important to us, and we are committed to making this right. We hope to hear from you soon so we can resolve this matter to your full satisfaction.
Thank you again for your feedback and patience.
Best regards,
Joey
Printerpix
My package got delivered to a different…
My package got delivered to a different address than mine. I still have not gotten it yet
13 March 2026
Unprompted review
Reply from Printerpix
Dear Donna,
Thank you for reaching out and letting us know about the issue with your delivery. I want to sincerely apologize for the inconvenience caused by your package being delivered to a different address than yours. I understand how frustrating this must be, especially when you have yet to receive your order.
To help us resolve this matter quickly and ensure your satisfaction, please reply to the email we previously sent you. Our team is ready to assist and will do everything possible to rectify the situation promptly.
We truly appreciate your patience and understanding, and we look forward to hearing from you so we can make this right.
Best regards,
Joey
Printerpix
Part of the print got messed up on the…
Part of the print got messed up on the blanket :/
12 March 2026
Unprompted review
Reply from Printerpix
Dear Kelsey,
Thank you for bringing this to our attention. I am truly sorry to hear that part of the print on your blanket got messed up. I understand how disappointing it must be when a product doesn’t turn out as expected, especially after the effort you put into it.
To ensure we can resolve this matter to your satisfaction, please reply to the email we previously sent you. We are eager to assist you and find the best way to address your concern.
Thank you for your patience and understanding. We look forward to hearing from you soon.
Best regards,
Joey
Printerpix
The book came out great
The book came out great. Once we figured out how to place our pictures, it was a good project.
9 March 2026
Unprompted review
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