Printerland.co.uk Reviews 

I purchased a Brother laser printer MFC L8390CDW from Printerland which failed prematurely (less than 4,000 prints).
I reported the initial problem in writing just one month after purchase. I followed their guidance to swipe the green tag to clear the problem, yet the drum error message still appeared every now and then.
I raised the ongoing drum issue after 18 months, when the drum finally packed in
Despite reporting issues early on, the "support" I received was a lecture on the Sale of Goods Act 1979.
I was also surprised to be told that because I paid with a business card, my rights were being treated differently. Felt like the issue was being pushed away instead of dealt with fairly.
When I requested a simple resolution,
I was told "nothing could be done" and was offered a repair on the machine but first I need to obtain an independent engineer's report and provide the original packaging from two years ago just to be 'considered' for a repair.
A total lack of common sense and customer care.

I've lost all confidence in Printerland.
Matthew spent more time explaining why they couldn't help than actually helping.
His reply had a very generic, AI-generated feel to it and did not come across as a genuine attempt to resolve the issue.

I appreciate that phone calls from 18 months ago can't be proven, but the written correspondence clearly shows the issue was raised.
If you want a company that stands behind the products they sell without hiding behind legal jargon, look elsewhere!

Really impressed! Needed help choosing and felt like I was listened to and given direction on the printer that works for me right now, rather than purchasing an expensive one that I don't need! Highly recommend. Great service.

simple yet comprehensive website, live stock count, fast well packed delivery

Printerland has a tremendous pre Sales Service along with free Next Day Delivery. Once the printer was delivered, the Post Sales Department contacted me immediately to ensure that the item and delivery were satisfactory. Great After Sales Care. Finally, my printer needed to be registered and connected to the Brother MPS internal system which Printerland actioned and executed for me. Outstanding. Highly Recommended.

Great price, quick delivery and great customer service

I bought a printer from Printerland and I had great service. The printer arrived quickly and the price was the best I could find. I’m really impressed with the printer it’s been great with no faults.

Thank you for emailing me when the item I wanted was back in stock. I was able to order easily, at a good price and it was delivered really quickly.

I ordered an HP Envy 6520E which arrived on time and works well. I like the small touchscreen which was helpful when setting up the device. Also the paper feed tray is much easier to use than trying to seat a bunch of A4 sheets in a vertical feeder.

I found the site easy to navigate, and simple to find what I required. It arrive within the period stated with no problems. All easy answers straight forward. Interaction with staff was helpful and polite and to the point, giving you confidence in. the service.

We ordered two Epson 5805 printers. We struggled with payment from our end and the salesperson at Printerland was extremely helpful. The printers were delivered on time, the prices competitive. We are returning customers and highly recommend Printerland.

The service I received from Printerland was excellent. My order was placed quickly, I received confirmation of my order within minutes, I had an email confirming the delivery date, and it was delivered in a timely manner. I will definitely be using them again, and will recommending them to family, friends and colleagues.

Great service from a competitive company that does what it says on the tin, but well.

Needed a printer. Bought one on Printer land one evening for slightly less than Amazon. And glad I did. They rang the next day and recommended a different printer for the same price which used cheaper toner and had better features. Rare to get service like that these days. Printer turned up next working day. All up and running. Wouldn't hesitate to recommend this company.

These folks really live up to their reputation. I bought a Canon Colour Laser, which was advertised at 1200dpi but was actually 600 dpi (seems like virtually all colour lasers are). Huge, heavy item. I was nervous about returns. Printerland answered phone in seconds, arranged collection next day, and refund was in my account following day, not a peep or question from them. They made what could have been a nightmare smooth and effortless. Will definitely come back to shop here.

Second time with them. It was a quick delivery, everything as expected. Smooth service.

Next day Delivery, competitive prices, smooth payment system, very pleased with customer service and product.

When searching for new printer online felt a little overwhelmed so phoned Printerland and once i had spoken to one of the team who guided me to the correct product that was needed for my business ordered the printer and it was delivered very quickly and i am very happy with it and the service i experienced with Printerland
Thank you
Regards
Tony

Easy to contact - Sales Person (Carl Bannon) proposed an alternative printer. It was delivered quickly. Easy to set up I’m really pleased with the results so far.
Would definitely recommend Printerland 5*****

Website is easy to navigate with great choice. Payment is easy. Great communication and very prompt delivery. A seamless purchase. Would buy from again.