Printerland.co.uk Reviews 

9,339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 293 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and knowledgeable team who provide great advice and ensure satisfaction with purchases. Many appreciate the proactive approach, where the company suggests better-value products or more updated models, often at a better price, demonstrating a commitment to customer needs rather than just making a sale. The delivery service is frequently mentioned as prompt and efficient, with many orders arriving quickly, often the next day, and in excellent condition. The products themselves are well-received, with customers happy with the quality and functionality of their printers, often finding the best prices compared to other retailers. However, some people were dissatisfied with product issues, such as a printer failing prematurely or not meeting advertised specifications, and experienced difficulties with returns or warranty claims. A few other people also felt that some product descriptions could be clearer regarding specific functionalities, and occasionally noted unexpected postage costs for higher-priced items.

What people talk about most

Product

Clients share positive opinions on product, with many expressing satisfaction with the printers and related... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting next-day... See more

Service

Reviewers highlight positive aspects of service, consistently praising its superb quality, efficiency, and... See more

Order

Customers had positive experiences with order, frequently highlighting the straightforward ordering process... See more

Price

Users describe positive interactions with price, frequently highlighting competitive rates and finding better... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner orde... See more

Company replied

Rated 5 out of 5 stars

Unexpectedly needed a new printer just before Christmas and Printerland had a really good deal on an Canon model which ended that same day. Saved nearly £100 on usual price. Ordered on Friday evenin... See more

Company replied

Rated 5 out of 5 stars

I originally ordered a printer where the description from the manufacturer was not very clear. The printer could only scan A5 sheets through the feeder, a major deal breaker. Someone from printerland... See more

Company replied

Rated 5 out of 5 stars

In a world where appalling customer service is rife, you guys stand out from the crowd. You dug me out of a massive hole last time when I ordered printer toner at something like 4pm on weds an... See more

Company replied


Company details

  1. Office Supply Store
  2. Computer Store
  3. Printer and Scanner Store
  4. Toner Cartridge Supplier

Written by the company

Buy Online colour, mono and multifunction machines, laser printers from oki, xerox, konica minolta, hp, brother, lexmark, kyocera, epson, samsung, ricoh, kodak, dell, canon, tally genicom, multifunction machines and unbeatable prices on consumables.

Price Match Available

We won't be beaten on price

We won't be beaten on price
*Terms and Conditions The competitor must have the identical product in stock and available immediately to the general public. The competitors product price must include any charges for next day delivery. Offer does not apply to special order items, special offers, cash-backs, display models, clearance sales, refurbished printers, typographical errors and exclusive or limited quantity items. We reserve the right to ask for written proof of a competitors offer before we beat the price. The price promise cannot be used in conjunction with any other offer. Any price match will be limited to one unit per customer within a 30 day period.

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(9,339)

299 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big shout out to Dominic who wrote to…

A big shout out to Dominic who wrote to explain the printer I ordered was out of stock but they had the latest version. Did I want to go for that? The printer I had seen on line was a returned one. Said yes and it all went very smoothly including giving it to me at £50 cheaper than the original. Absolutely superb service and what a nice change to be able to say that about a uk company. Well done guys. Delivered next day as promised.

30 June 2026
Unprompted review
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Reply from Printerland.co.uk

Dominic will be delighted to hear his efforts went down so well and he managed to find an alternative printer to suit your needs. I'll pass on your regards to him, please reach out if you need anything else

Rated 5 out of 5 stars

Great advice, no pressure to buy and ended up with an excellent printer

When I initially called up for advice, I was given excellent advice with no pressure to buy at all. That meant I could go away and think about it then made a purchase in my own time which I really appreciated. The world of printers can be overwhelming so I appreciated the help and have got a printer now that I'm really happy with. All communication with Printer Land have been very good and quick.

18 June 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much Lucy, you're right, the world of printers is tough to sift through but our team of experts are here to assist and I'm delighted they managed to offer something suitable. Your patience and support is most appreciate and we'll be happy to assist you with anything else if you need. Enjoy the new printer!

Rated 5 out of 5 stars

Great experience

Great experience site navigation was easy. Product delivered on time and well packaged

16 June 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Anne, thanks so much for reporting on your website experience, it really is appreciated by us all (...but mostly the web team). I'm glad you found the whole service good enough for your amazing 5-star review. Enjoy!

Rated 5 out of 5 stars

Excellent service

Excellent service! I’m very happy with the help and advice I received from Printerland. The team was knowledgeable, patient, and took the time to recommend the right printer for my needs without any pressure. Their customer service was excellent from start to finish. I would definitely recommend Printerland to anyone looking for great advice and a hassle-free buying experience. Thank you!

19 May 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks for leaving such great comments and 5 stars! I hope everyone at DMD Market Solutions is enjoying playing with the new printer!

Rated 5 out of 5 stars

Prompt service and follow up

Prompt service and follow up. Excellent products.

20 May 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the 5-stars Valerie, we really appreciate your review

Rated 5 out of 5 stars

Efficient

Efficient, friendly service - goods arrived on time and the printer they recommended is ideal for my needs

10 June 2026
Unprompted review
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Reply from Printerland.co.uk

I'm pleased to see you liked our recommendation and that everything arrived as expected. Enjoy the new printer!

Rated 5 out of 5 stars

Specific printer supplies

I required some very specific printer related products. I found this website which has a wide range of options and I was able to identify my exact requirement and purchased. A swift delivery and I am happy customer and recommend the site if in need of printer supplies.

3 June 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the feedback on your website experience, the web team will be delighted to hear their efforts rewarded with 5 amazing Stars! Thanks Andrew!

Rated 5 out of 5 stars

I purchased a printer from…

I purchased a printer from Printerland.co.uk recently. The whole experience was simple from choosing the printer (they have a great comparison tool) to ordering and then next day delivery. I will def use them again.

11 June 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm glad to see you found the website's comparison tool so helpful Emma, I hope you're enjoying playing with the new printer!

Rated 5 out of 5 stars

good price and quick delivery

very quick delivery of new printer cartridge - and cost less than from Amazon!

11 June 2026
Unprompted review
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Reply from Printerland.co.uk

Thanks so much for the review and stars Helen, we appreciate your support!

Rated 5 out of 5 stars

Epsom Printer. ET-2862

I was looking for a colour printer and was advised to get an Epsom ET 2862. Printerland.co.uk came up with the best price. It was delivered in a few days and has lived up to the recommendation. Highly recommended company to deal with if you want a great fast service at the best price.

2 June 2026
Unprompted review
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Reply from Printerland.co.uk

Hi Mr Hughes, I'm delighted you liked our recemmendation, thanks so much for the lovely comments and of course for the 5 stars!

Rated 5 out of 5 stars

Excellent and smooth experience

Excellent and smooth experience. Loved the next day free delivery which was quite useful. Happy with the condition my canon laser printer arrived in and it works very well.

One positive criticism: I wish you also show functionality that is missing when comparing printers. For example, I couldn't tell if they had an ADF for duplex scanning which I needed.

11 June 2026
Unprompted review
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Reply from Printerland.co.uk

We really appreciate your feedback and we'll use it to help improve yours and fellow customers' experience. thanks so much for rating us 5-stars, Enjoy the new Canon printer!

Rated 5 out of 5 stars

Exceptional service

The original printer I ordered was obsolete, the guys at Printerland called me and offered the newer version for the same price. Delivery was very fast, everything arrived in great condition and the set-up was easy. We will definitely use Printerland again.

9 June 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I so pleased we managed to provide a newer alternative for you, thanks so much for the review, comments and 5 amazing stars!

Rated 5 out of 5 stars

Kyocera printer and toners

Website was very intuitive and made the purchase easy. Ordering the items was straightforward and the items were dispatched to arrive the following day. Communication throughout was excellent. The printer arrived the following day. As it didn't arrive with the toner/ cartridges I queried it. The response was within 5 minutes which was reassuring. The items all arrived well packaged and in excellent condition. It was nice to receive a follow up email a couple of weeks later to ask how everything went. Great customer service throughout!

1 June 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for lovely comments and stars, we really appreciate your feedback and I'm glad you enjoyed the website experience. Please let us know if you need anything else.

Rated 5 out of 5 stars

Expert advice was really helpful

I was bamboozled by the number of options but a chat with one of the expert staff was really helpful in narrowing it down. After ordering I received a call suggesting a slight change to my toner order which was better value. Printer arrived promptly. A follow-up message checked that all was OK. Fantastic service from Printerland and at no point was there any sales pressure unlike some companies. As an aside, it's my first double-sided printer and it's awesome how it works !

1 June 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

I'm delighted you enjoyed our service and that we managed to get the best solution for you. Thanks so much for the thoughtful comments... Enjoy that 2-sided printing!

Rated 5 out of 5 stars

Great Supplier

Great printers offers, explaining clearly the capabilities. Easy to buy and quick delivery the next day from PO.
I used them before and they are very consistent and having a great Customer Service, ready to help you.

2 June 2026
Unprompted review
Printerland.co.uk logo

Reply from Printerland.co.uk

Thanks for coming back to us again Alejandro, we love to see our customers enjoying the experience so much. Your comments are truly appreciated, as are the 5 stars!

Rated 5 out of 5 stars

Will definitely recommend and buy from again

They had exactly the stuff I wanted, were easy to order from, arrived when it said it would (faster than any other retailer that had it in stock) and were good about communicating with me through the process. I'd even ordered two additional sets of toners and they contacted me to make sure it wasn't a mistake and that was what I wanted. Top notch service.

1 June 2026
Unprompted review

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