I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't r... See more
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Bought as a gift for Christmas for a colleague whose family love games and drinking. So seems the perfect present. Ordering was easy and delivery was within two days and well packaged, I would def... See more
An unusal gift for foodies. The items have a long date which means I was able to buy them and package up before Christmas but the recipient doesn't have to use immediately. They are available in veg... See more
I purchased the microwaveable bagpuss for a gift. It arrived quicker than I expected. Unfortunately I don’t feel I can give it to the person as it does not look like bagpuss apart from the colour, the... See more
Company replied
Company details
About Prezzybox
Written by the company
We're on a mission to create moments of happiness for friends and family, by delivering the extraordinary.
We aim to sell the kinds of gifts to trigger that moment of excitement and elation when you find them, when you give them, and when they open them.
Sale
GIFTS FOR HER
BEST SELLERS
Contact info
United Kingdom
- www.prezzybox.com
No real customer service. No refund.
No contact from Prezzybox but send me an email to ask for a trust pilot review. So here it is.
No real customer service. I had a custom gift delivered that was printed incorrectly. Struggled to find a contact number as it refers to a partner company.
Spoke to customer services, they couldn't do much as they deal with 3rd party companies and they are the mediator. So no direct contact with the supplier.
They said they would contact me via email with an update. This was a week ago. No contact, no mediation, no refund
So.....not good really. So ive binned this gift and cut my losses and brought another gift instead.
When thing go right, good company. When things go wrong no interest at all.
Sad really. I will use AMAZON in future. Yeah you pay more but they have a responsive customer service when things go wrong.
16 December 2024
Reply from Prezzybox
Hi!
Thank you for your feedback.
We can confirm that we requested pictures showcasing the issue with your custom gift so that we could address it appropriately. Unfortunately, we have not yet received a response to our email. To ensure this matter is resolved quickly, we have resent the email as a follow-up.
Once we receive the requested pictures, we will promptly take action to resolve this for you.
Please don’t hesitate to contact us directly if you need further assistance.
The Prezzybox Team
Ridiculously overpriced
Purchased from here once but will not return. Pretty much everything they sell is ridiculously overpriced and available elsewhere at less than half the prize Prezzybox will charge you, barring any products which are exclusive to prezzybox obviously.
8 June 2024
Unprompted review
Reply from Prezzybox
Hello,
We’re sorry to hear that you were dissatisfied with your purchase. Our customer support team have reached out to provide a return link for you. We apologise for any inconvenience caused and appreciate your feedback, as it helps us improve.
The Prezzybox Team
Items I ordered were as advertised
Items I ordered were as advertised. Service very good.
Would certainly order again.
5 December 2024
Order didn't arrive
My order never arrived so I had to go to Amazon instead. Now I've got to wait for god knows how long to get my money back. Won't be using again.
21 December 2024
Unprompted review
Reply from Prezzybox
Hello, Thank you for your review!
We are extremely sorry for the delay and the inconvenience you’ve experienced. We understand how frustrating it must be, especially during such an important time. We have reached out to the courier company to investigate the status of your order, and we are currently waiting for their response. Our customer support team will get back to you as soon as we have an update. Thank you for your patience, and once again, we sincerely apologise for the trouble caused.
The Prezzybox Team
Great to order from Australia to UK
I order from Prezzybox from Australia to my UK family. Only issue is the default country stays Australia, despite entering a UK address, but can be resolved by paying through PayPal, which I don't really like to do.
Orders alway arrive quickly, within a few days and great quality products.
Thank you Prezzybox.
14 December 2024
Easy to order and prompt delivery.
13 December 2024
Great value for money and quick…
Great value for money and quick delivery. Fun presents and gifts!
4 December 2024
It arrived quickly and looked as…
It arrived quickly and looked as described. It was a present so I can't comment further.
3 December 2024
Best Website for Gifts
My first choice when looking for gifts for hard-to-buy people! Always so affordable and great quality.
12 December 2024
Beautiful products delivered quickly ☺️
13 December 2024
All the cheeses ordered are very quick…
All the cheeses ordered are very quick to make and akin to cottage cheese. This should be made much clearer to prospective customers. All other products were as described. Delivery company ok, we got a picture of them on the floor outside an open door.
12 December 2024
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I’ve had a message from evri that this order won’t be delivered and they told me to contact you…can you explain?
12 December 2024
Reply from Prezzybox
Hi there!
We appreciate your taking the time to leave a review. We are so sorry that your order was damaged in transit. Unfortunately, the item was then out of stock, so our customer support team processed a full refund for you. Please accept our sincere apology for the inconvenience caused.
The PrezzyBox Team
I did not experience any problems
I did not experience any problems, from placing my order to it being delivered. I was kept up to date all the way.
12 December 2024
Easy to use the app.
Easy to use the app, so many products, is not first time when I buy from Prezzbox and for sure ia not the last time, delivery was impeccable. Thank you.
11 December 2024
Easy to buy and on-time delivery...
2 December 2024
Great customer service
The web chat customer service team were very responsive and my questions had been answered within 5 minutes. The item I purchased arrived very quickly. Thank you!
10 December 2024
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