I recently ordered several dresses from Pretty Lavish for my bridesmaids to try. They kindly extended my return window when not everyone could try them on in time, which made the process so much less... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I’ve always been a big fan of the brand but even more so after the wonderful Kiera fast tracked my order so my dress would arrive in time for my twins christening (typical mum that left her own o... See more
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Bought two dresses. Absolutely lovely but returned them because a diet (happily) is successfully shedding weight. So customer services very helpfully advised and helped the return process. They kept... See more
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Kiera was amazing with helping me resolved my missing confirmation email. Kiera got back to me within the 2 working days which PL state, and proactively sorted my issue which saved loads of back and f... See more
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Company details
Written by the company
Shop the latest affordable high fashion trends at Pretty Lavish. Free UK delivery on women’s dresses, party outfits, accessories, jackets and knitwear.
Contact info
United Kingdom
- www.prettylavish.co.uk
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Above and beyond
I emailed customer service to ask if a particular dress in a particular colour was coming back into stock in 3 different sizes. A supervisor called Chantelle replied back and unfortunately they were not due to be restocked. However, from this email Chantelle went above and beyond, locating any other dresses at head office that in the colour I wanted, sending me photos etc. and sending them out. I really really appreciated this as I had been looking for ages for the right colour for my bridesmaids dresses! I've had a great experience with Pretty Lavish and would definitely shop here again and recommend!
1 May 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I was looking for a dress for a wedding
I was looking for a dress for a wedding. The dresses from Pretty Lavish were lovely quality and fitted well but what I wanted to include in my review was about the fabulous customer service I received. I needed to contact customer services due to accidentally returning a dress I meant to keep and Chantelle went above and beyond to help me. Customer service doesn't seem to be a priority for companies anymore but Pretty Lavish were amazing, so friendly and helpful.
21 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Your feedback will be passed onto Chantelle and she will be delighted to hear how happy you were with her service!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Terrible experience
While their customer service team are great communicators, the entire returns and refund process is quite horrendous. It takes days for item to arrive back, then you have to wait a further “up to 7” days for them to process and then when it is processed it states can take up to 10 days, I am fairly certain my moaning and pestering is why I got my refund sorted today instead of waiting another 10 days. As I mentioned to the team members if all their waits add up and actually take that long it’s 23 days! “Working days” for a refund! I just think online shopping proves itself as a bad experience again with this. Further to this deduction of postage, when as a customer you already paid postage is a bad deal and I would be annoyed to pay for my return and for the fact it took end to end 10+ days for me.
Stick to shopping in person and don’t waist your time ordering the yellow halter dress, quality was reminiscent of Shein and boohoo DEFINITELY not worth the £90+ price tag, front seam wasn’t even straight and bust cups wonky.
12 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
Whilst we’re really pleased to hear our customer service team has been helpful, but we’re sorry to hear you were unhappy with the returns experience.
Our returns and refund timelines can vary depending on factors such as customer location and transit times. On average, the full process—from posting a return to receiving funds—takes around 10 working days.
While we advise refunds can take up to 10 days for funds to clear, this is to account for variations with banks, and in many cases it is completed sooner.
Our customer care team are still in touch with you directly and we hope this issue is resolved soon.
Best wishes
The Pretty Lavish Team x
Great Customer Service
Customer service at Pretty Lavish 100% helpful any problem or issues they sort it out straight away. Love shopping with Pretty Lavish their clothes are great quality and beautiful stylish clothes also love how they show you how to style the clothing with their videos, thanks to everyone at Pretty Lavish.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and that you love our products!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
Thank you also for the feedback on our styling videos, we will pass this onto the team!
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
I ordered two dresses and am so pleased…
I ordered two dresses and am so pleased with them! Great quality and look fab on! Would definitely buy from them again.
I also placed an order in error, contacted them and they cancelled it immediately which meant I wasn’t charged. Fantastic customer service.
20 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team!
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Great customer service
Great customer service! I had a unique issue with my return which went wrong because of an error made by post office. Customer service team were very helpful and gave me a full refund. Thanks so much! Also the dresses were a great material unfortunately they were too big so had to return.
15 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with our customer care team and were happy with the quality of the products purchased.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing Customer Service
I made an error in my order as I was ordering a dress i've had my eye on for a long time which had come back in stock (the previous time I missed out as I took too long to enter my card details). I contacted customer service to update the sender name and apply the welcome code I missed out on due to desperately trying to check out. CS team went above an beyond in only half a day to rectify my mistake of their own kindness. Happy to support a brand like this who puts customer experience first over sales - lots of brands could learn from this!
15 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations and went above and beyond.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Perfect occasion dresses
Excellent customer service and quality items at reasonable prices.
11 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and are happy with the quality and price of our items.
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Very happy customer
Really quick, responsive customer service. Helped me as much as they possibly could. Very happy customer thank you!
7 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team and will pass your lovely feedback on to our team!
We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional customer service … 5 ⭐
Exceptional customer service … 5 ⭐
Had an issue with a dress that I loved when I tried it on - Hannah worked directly with me to resolve the issue.
The dress was absolutely beautiful & I look forward to purchasing more from Pretty Lavish again.
Highly recommend ❤️
7 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We're so sorry that you have had an issue with a dress within your order.
It's wonderful to hear you have found the support from our customer care team so helpful and they have found a suitable resolution for you.
We value our customer feedback and its wonderful to hear of your continued support for the Pretty Lavish brand.
The Pretty Lavish Team x
Beautiful dresses and very reasonably…
Beautiful dresses and very reasonably priced. My experience with support was so seamless and speedy, even over the bank holiday! Will definitely be returning.
6 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to leave us feedback.
We are so pleased to hear you had a great experience with our customer care team. We love to provide helpful and timely service and it's wonderful to know we met your expectations.
We look forward to welcoming you back again soon.
The Pretty Lavish Team x
Exceptional service
Received such great service from Hannah and the team. So helpful and supportive with my order.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your recent review,
We’re delighted to hear that you had such a great experience with Hannah and the team.
Providing helpful and supportive service is exactly what we strive for, so it’s wonderful to receive your feedback.
We hope to welcome you back to Pretty Lavish again soon!
The Pretty Lavish Team x
Amazing customer service
Amazing customer service. Emails responded to so quickly even on a bank holiday weekend!
Thanks so much Hannah for all the support with my orders.
Can’t wait for the orders to arrive.
3 April 2026
Unprompted review
Reply from Pretty Lavish
Thank you so much for your recent review,
We are delighted to hear you have been pleased with the service recently received when reaching out to our customer care team.
Feedback is so important to us and we hope you enjoy your order when this arrives!
Best wishes
The Pretty Lavish Team x
No customer service, if your order goes wrong you're f....d!!
My order from Pretty Lavish was delivered to the wrong address by DPD. After contacting DPD, I was informed that they are unable to assist further and that I must resolve the issue directly with the sender.
As Pretty Lavish can only be contacted via email, I have already reached out and submitted the required form provided by DPD to initiate an investigation and arrange for my order to be retrieved and delivered to the correct address. However, I have not received any confirmation that my email has been received or that the issue is being addressed.
As I have already paid for this order and have yet to receive any meaningful response or resolution I request a full refund. PL sorry to say, you have nice clothing but your customer service is absolute rubbish!!
30 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your feedback, and we’re very sorry to hear about the issue with your delivery.
We can confirm that our Customer Care team has been in touch and your case is currently being investigated with DPD. Please be assured that the team will work to resolve this for you as quickly as possible.
Feedback is important to us and we can assure you our team will continue to keep you updated and will ensure a suitable resolution is reached.
Best wishes
The Pretty Lavish Team x
Perfect fit, slightly cheap fabric
I received my dress super quickly! The fit is very flattering and my normal sizing (US 6) fit perfectly! My only complaint is the sheerness/fragility of the fabric. A slightly more opaque and more flexible fabric would be more fitting for this dress. Regardless, I’m keeping it and very excited to wear it to a few spring and summer weddings I’m attending this year!
22 March 2026
Reply from Pretty Lavish
Thank you for your recent feedback.
We are delighted to hear you have been pleased with the sizing and fit of your recent order.
We do truly value your product feedback, we do continuously review our products and try to ensure accurate information is provided on the product pages on site to assist our customers with their purchase.
Please do share any social imagery as we love to see our customers in their Pretty Lavish outfits!
Best wishes
The Pretty Lavish Team x
Lovey items
Lovey items, always wish I could wear everything I see! Only thing for me personally is I would love to see more style options in the bigger sizes (14/16) and items in petite too. Really happy with my purchases though, thank you!
28 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have been pleased with our recent sample sale purchases!
We are always looking for ways to improve our sample sale events, and your feedback is incredibly valuable in helping us do that.
We hope to welcome you back again soon!
Best wishes
The Pretty Lavish Team x
Sample sale was great got some lovely…
Sample sale was great got some lovely dresses
28 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for taking the time to share your feedback with us.
We are delighted to hear you have been pleased with the recent sample sale you attended and purchases found.
We do hope to welcome you back to a future event
Best wishes
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your recent review,
We are delighted to hear you were happy with the service recently received.
We hope you will return to shop with us again.
Best wishes
The Pretty Lavish Team x
Reply from Pretty Lavish
Thank you for your review,
We are delighted to hear you have enjoyed your time visiting our recent sample sale.
We truly value your loyalty and support, especially as you’ve attended our events before.
We hope to welcome you back again in the future.
Best wishes
The Pretty Lavish Team x
Excellent customer Service
Ordered a jumpsuit which was stunning but it had a slight fault with it. I emailed pretty lavish and the customer service was brilliant - it was resolved very quickly and without any problem. Will definitely be buying from them again
17 March 2026
Unprompted review
Reply from Pretty Lavish
Thank you for your review,
We are so pleased to hear you had a positive experience throughout your contact with our Customer Care team.
We will be sure to share your feedback with our Customer Care team, they strive to assist all customers with all questions or queries raised and its wonderful to hear you agree.
We hope to welcome you back to Pretty Lavish again soon.
Best wishes
The Pretty Lavish Team x
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