PrestaShop Reviews 

I like the modules when they work but prestashop always sides with sellers when a module is defective and the seller refuses to fix things.

The issue in my backoffice goes away when you turn off the sellers module yet they are just taking the side of the seller.

UPDATE: I contacted prestashop based on their response below and they did NOTHING to resolve the issue. So don't be fooled by their "we would like the opportunity to look into this issue". They won't do anything.
So don't give them any money you are not willing to lose since they will NOT refund even when it meets their policy.

Terrible awful customer service. The worst. Avoid at all costs. They told me to update i did now my store returns
Oops! An Error Occurred

The server returned a "500 Internal Server Error".

Something is broken. Please let us know what you were doing when this error occurred. We will fix it as soon as possible. Sorry for any inconvenience caused.

I let them know but they will only fix or look at the problem unless i pay £85. Disgusting. I have no shop & no idea how to solve the problem all over an update.

Very disappointed in Prestashop! Did not recommend! Prices are very expensive and modules did not work as is. I bought "Pretty URL Cleaner with Meta Tags, Redirect, Sitemaps" module from Prestashop which was the worst module and broke my homepage, products page getting 500 errors. I lost my 1-2 hours to get back my homepage and product pages. I am not able to remove the module beacuse if you remove it you will get 404 and 500 errors again. Waiting for refund about 6-7 hours.

Good morning,

We have payments activated for Prestashop because from time to time we buy modules for our Ecommerce. Today we have been charged for a subscription that we have never contracted, for some customer service that we have never had or ordered.

The most serious part of the matter, besides taking money that is not belonging to them, and without warning, is after making the charge, they have sent an email about the renewal of the service, which is not true and can be clearly can be checked in the history of transactions within the prestashop website.

About your reply: In that case, you are activating by default the renewals after purchasing a module. Leaving that option activated by default is a violation of EU law. Under EU law, explicit consent is required before enabling such features.

Sudden loss of access to admin panel
As a online shop owner, access to see orders and process them is critical - today we lost all access to our admin panel and back office and the store front stopped working, with little support on how to get it back and point the issue to server updates. our server was not updated or changed at all.
This has happened to a few people, and I wouldnt and wont risk my online shop failing becuase of a poorly created or managed platform.

I have purchased theme, and since the first step I had issues and developer was unable to solve these issues. The support of Prestashop Marketplace is useless as developer of theme which has no clue about CSS or HTML fix one thing brakes two.
It looks like the Prestashop Marketplace is legal scamming store.

Also be carful with themes as almost all of them are not compatible with the version Prestashop 8. Developers change only folder name and adds on the page that it is compatible, but when purchasing the theme and download it you find out that the files and folders are 1-2 years old..

Also looks like dev used ThemeToaster or similar application to create theme...

Prestashop Marketplace looks like doesn't have quality check what they are selling on their store...

I've been using Prestashop for several e-commerce solutions and it did great till 1.7
Then the bugs and problems started. From erros in vat calculations to obsolete modules with no adequate replacement.
Today I wanted to buy a Invoice/accounting csv module and I couldn't check out or log in.
I opened chat and was left hanging twice for over 15minutes. Problem is not solved. Purchase was not made. Chat/support understaffed or non existent.

A Rewarding Experience with PrestaShop: An Objective Perspective

My journey with PrestaShop, an open-source e-commerce solution, has been an insightful and ultimately rewarding one. While some challenges arose along the way, I believe it's important to provide a balanced view that takes into account the platform's strengths and areas of improvement.

As someone with a strong background in Information Technology, Internet Technology, Web Design, and Software, I embarked on this e-commerce venture with high expectations. Initially, there were moments of frustration, but they were accompanied by valuable learning experiences that helped me harness PrestaShop's capabilities.

PrestaShop offers a cost-effective solution for e-commerce, and this is a notable advantage. The initial investment was relatively low, and the platform's open-source nature allows for flexibility and customization, which can be a significant asset to businesses.

While I encountered challenges during the setup process, it's essential to acknowledge that creating an online shop, even with a robust platform, can be complex. PrestaShop provides a range of features that, when harnessed effectively, can help you build a compelling online presence. With time and patience, I found that the platform's functionality improved my shop's performance.

Support is a crucial aspect of any e-commerce platform, and PrestaShop's support team does offer assistance. While my experience may not have been perfect, it's worth noting that the level of support can vary, and it's essential to utilize the available resources, such as community forums and documentation, to find solutions. Continuous improvement in this area could benefit both PrestaShop and its users.

To those considering PrestaShop for their e-commerce needs, I encourage you to weigh the pros and cons carefully. It's a platform that offers potential, particularly for those who value cost-efficiency and customization. While it may present challenges, it's essential to remember that the journey to e-commerce success often involves learning and adaptation.

In my professional experience, I've come to appreciate PrestaShop for its cost-effective approach and customization options. It's a valuable tool when leveraged effectively, and I believe it can be a suitable choice for businesses with the determination to overcome initial hurdles and grow their online presence.

I share this review to offer a balanced perspective and hope it aids others in making informed decisions about their e-commerce ventures. With dedication and the right approach, PrestaShop can be a rewarding solution for your online business needs.

Refund request: not serviced!

Prestashop is offered for free: yes that is so.
However: if you really want to use it, almost certainly you will need to buy some extra's as Prestashop (over all those years/versions that is) has shown quite an astonishing array of flaws and omissions.
So in general one ends purchasing 'modules and themes' from their webshop: PrestashopAddons
You have to pay upfront. If the module/theme is not satisfactory: you just loose money. A proper Refund request procedure is nowhere to be found.
Buyer beware. This way your Prestashop ends up much more expensive than you may have anticipated. It has cost us hundreds of extra euro's/dollars over the years to keep our Prestashop rolling.
Still there are some real goodies in Prestashop:
multi language, multi currency, multi store, multi storage.
But some really silly things as well. No easy/proper email: no 'memory'/archive of all emails automatically send out,
and no proper sending of emails to a chosen clients from the backoffice for instance.
Really silly things.

As for their 'Verified reviews' on the PrestashopAddons site. It is not honest.
I have rated/reviewed a 'Movic theme' unfavourably,
as it is way to complicated (a software nightmare),
to use.
This negative review is nowhere to be found,
though you can find the positive ones.
I just checked it. Earlier on I asked the developer for a refund, but to no avail.

Buyers beware!

4 stars because it is a good free eCommerce software. 4 for community support. Needs more free modules, like search should have filters too

Really not good, there are billions of (unfixed!) bugs, PHP 8 support was released one month after 7.4 was deprecated, every upgrade destroys every little change you made in the hardcoded translations, mail stylesheet, etc.

Stay away from this solution, never purchase a module from the sketchy marketplace and spend your money on a different shop solution!

Excellent technical support. And honestly, I don't mind paying for good quality. Keep on with the good work please!
Thanks

Peter T.

A big THANK YOU to Maissa Mabrouki who encourraged me to test again and also do the unlogical thing with my email settings. Looks like the automatic email settings I copied from my outlook were wrong and TLS was interchanged with SSL. Now that I do not need further support, I can spend my money on cooler modules.
Thank you again! Great people at Prestashop

I want to praise Prestashop for helping me when my site went down and my host did fail to keep backups for me. It was a totally desperate situation. Prestashop support team fixed the problem and also did that at a low cost due to the fact I had very low sales for 1,5 month due to corona. They were helpful and my site is now up and running thanks to Mounirs support.

I am working on prestashop from last three years and I found it is best eCommerce platform. I really love to work on prestashop

Most versatile open source ecommerce software right now

Appalling company.

Cannot supply support in coherent English, keep switching between languages, giving you links in different languages.

Tried to charge me £230(!) for the 1 click upgrade module which was previously free!

I have used Prestashop for years but dealing with this company now makes you feel like its been taken over by scammers

good documentation for development, just a little bit about integrating the views with frameworks like react vue or angular would be missing

I am using PrestaShop since 2019 to build e-commerce websites. I love to working on it and I am satisfied with the feautures and updates. I hope that the development will continue at this level. :)

We start on prestashop and bought a training 1 week before .
A misunderstanding with the training team was fix in less than 24 h with the client support .
Thanks to Nicolas Sawicki , Sami Amraoui and Tomas Vilimas .
This a strong customer service
Thanks