Preppers Shop UK Reviews 

It's Saturday now. On Monday I would have been waiting 21 days for my order to be delivered and I still haven't received it. I've sent lots of emails so slow to get back to me if they do. Item was in stock when I ordered. I needed My order very urgently for a trip I'm going away on so that I can get safe water to drink.And the item isn't cheap that I have ordered but haven't received and I don't mind paying that price so I can drinking safe water.
But I only get a reply from them when I'm requesting a refund because I found the same product somewhere else and can get it delivered within 2 days but can't make this purchase until I have a full refund but they can't give me any update on when I might receive my order. So this is why I've given them one star. I wish I'd read these reviews before I ordered from this company and I would have gone elsewhere. 3 to 5 days that would have been nice. Still haven't got my order. Told them I must have it before next weekend when I go away on the 25th without my order my trip will be ruined.

I placed an order on June 1st and the delivery time came and went, I chased Preppers who then said they had supply issues. Had they messaged me first and let me know it would have been a start but they didn't say anything until I chased and chased. Two weeks passed the expected delivery time and they ask me if I want a refund or to wait. As it had already been a 3 week waste of time I opted for the refund. Unsurprisingly, this has also taken ages and still hasn't arrived. I was asked to wait 7 days and that elapsed a week ago. Save yourselves some time and automated emails and go elsewhere. I will keep wasting even more time to get the money back.

I had ordered an oil lamp from this shop. It didn't arrive so i contacted them. Seems it was suppliers fault so i cancelled and was told i'd receive a refund within 7 days. That didn't arrive and they didn't respond to emails. I had to go through paypal for a refund. Do not buy from this shop.

AVOID,Absolutely shocking service. Ordred in stock item, contacted them as no updates to say they are awaiting stock another week they say, of course nothing happens so contact for a refund 7 days they say and of course nothing happens, email again and now they wont even reply. Shame you cant give zero stars

My order hasn’t been plane sailing but every time I message I get a reply finally got my order and these guys are informing on any problems. . Can’t fault them . Really good service well done

Ordered a crossbow 6-7 weeks ago
In meantime no contact or update unless I’ve chased for one
Asked for a refund last week to be told items here tomorrow dispatched today
Emailed several times today no avail.
No dispatch notification
Feel like I’ve been scammed

Lied about having the item in stock & then made excuses & then said was stuck in customs & then said couldn’t get form customs & forgot what there had told me and said it never arrived & they never offered a refund they said pick an alternative and sent me a list to pick form and I did and then they try to hit me with more money & then i said to customer service why would i give you more money for an item when you have already failed to deliver the last one,& this was like two months after I had ordered it originally & then I purchased the same item the next day for ak archery and got it in two days avoid this company and the time before thats they sent me out of date water purification tablets the are a unsavoury company with predatory practices

Would give zero stars if Possible. Ordered some items that had still not been dispatched after 18 days. So I contacted Preppers and asked to cancel the order. They said they would do so & refund my payment within 7 days. 8 days and had not received my money back. Also ignored emails.. Just got the standard auto messages. Thankfully I paid via Paypal Credit & they got my money back for me. The Company also ignored all correspondence from Paypal meaning It took longer to get refunded. My advice would be shop somewhere else.

My delivery took weeks to show up and when it did finally show up (a week after father's day for which is was bought for) only 1 of the 3 items I ordered came and when I emailed preppers instead of answering my questions they automatically refunded the items without asking me and never sent me the 2 other items. Really disappointed as the 1 item that did turn up was great quality.

"Delivery in 3–5 days"… that's a good one. More like 3–5 weeks if you're lucky. Communication? Zero, Funny how my order was only *magically* dispatched after my chargeback was settled, followed by a charming email threatening legal action. Brilliant customer service. 🤣 Avoid at all costs.

really great service I will be ordering stuff soon thanks

I have been shopping with Preppersshop.co.uk for a while now and I have to say, they're a shop you can rely on for all your camping and prepping needs. I highly recommend them.

Boots in good condition for grade 1, arrived in a good time, packaged well

Dear Preppers Shop team,

I hope you are well and may be able to assist please.

I placed a purchase order in the 29th of June 2026 and paid £46.51 for 2 x Lifesaver Bottle Pouches, purchase order number 33397999.

It has now been 9 days ( 7 working days ) and I am still waiting for the Lifesaver Bottle Pouches to be dispatched.

I am usually patient, but I am increasingly getting frustrated with waiting for the purchase order delivery.

Could you please enquire as to when the Lifesaver Bottle Pouches will be dispatched please?

Thank you.

Kind regards,

Alex Foster
Thames Auxiliary Marine Service

Always get what I ordered when it says I will, make getting kit I need easy

Great service yet again, always on the phone ready to help and advise.Delivery always when stated.

Entry level knife purchased £10ish to open boxes at work. Buckled back on itself exactly one month from purchase. Informed them about it and send them a photo of the broken knife. Their awful customer service proceeded to tell me everything I’d done with the knife like I was bear grylls. I didn’t care about the knife as I purchased two but to defend one of their products that was defeated by cellotape was laughable. Avoid this company.

Excellent product, unfortunately very slow delivery

A month they had my payment for a lifesaver jerrycan tap. After over weeks, I contacted them via email (they don't have a landlines to call them) and was told that there was a supplier problem. Was told that they could send a black one for my blue jerrycan, or I could wait a bit longer for the blue one I ordered, so I said I'd wait a little longer for the blue one. 4 weeks later and nothing. I contacted them again and they said they had a green one. By then, I'm sitting on a brick during a heatwave and had to go with the green one, just so I could purify water. Over a month from when I paid them, until getting the replacement tap and not the colour I wanted the month before. Will I use them again...no, definitely not. Jim-bob outdoors from YouTube also had a lot of trouble with them too, just wish I'd deen that video before I purchased from them.

No communication regarding slow dispatch of order, only replied to my emails when I was asking why my order was taking so long, took a month to arrive