Premier Sports Reviews 

Subscription was very easily dealt with by both Curtis and Steven

I have been having monetary issues and needed to postpone my subscription to a later date. My concerns were dealt with compassionately and as a result when these matters have stabilised will ensure I come back to premier sports

Excellent service from Steve and Scofield. Quick responses to all my emails and my queries were all explained. Thank you very much. A pleasure doing business 😊

Excellent assistance from Steve and Curtis in helping me resolve an issue which had been troubling me for several weeks.
Courteous and understanding in attending to my issue.

Steve and Scofield absolutely amazing customer service, really helpful and very professional.
Great job

Craig

PS offers the chance to watch live sport not available elsewhere. As a Bayern fan with the DFB Pokal final.

However, if you want to pay just monthly pay as you go be careful which tariff to pay for as the website, at first glance, can be misleading. Otherwise you might inadvertently sign up for a annual pass as I did. The full monthly sub offers a 30 day cancellation. After a few emails the guys back at PS arranged for my mistake to be rectified.

incredibly quick at replying and incredibly helpful. shoutout to curtis!

one of the best support customers teams i have interacted with!!

thank you for your help.

Rip off subscription when you cancel you get charged for the whole of the next month instructions are very confusing

After canceling a service that not always works, after they confirmed the cancelation, they kept charging the credit card.
Be careful!

Had a problem with my subscription Steve and Hannah were brilliant - prompt response, understood my problem and issue resolved quickly. Thank you!

When I called with a issue I had trying to subscribe the agent was very helpful and sorted my issue very quickly

Had a misunderstanding, but the staff I dealt with were fantastic in resolving my issue ! Steve was great
Thanks again

Your colleague Kiara was very helpful and patient .

I was subscribing to Premier Sports, but could not watch it on my television. Over the last few weeks, I have tried to contact Premier on my computer about the problem, but failed miserably.
Today I telephoned instead and spoke to Kiara, a very polite lady, who sorted the whole thing out for me in about 10 minutes flat. The service was PERFECT.

I cancelled my Premier Sports subscription on 30 April, 8 days into my first billing period and well within the 14-day statutory cooling-off period. Despite this, I was charged a full extra month and met with a series of deflecting responses that ignored my legal arguments entirely.

It was only after I cited their own Terms & Conditions, the Consumer Contracts Regulations 2013 that they called me and agreed to issue a refund.

The refund has now been received, which I appreciate. But no customer should have to go to these lengths to enforce their basic statutory rights. The cancellation process is opaque, the customer service responses were evasive, and I received no confirmation email at any stage of the cancellation.

Proceed with caution if you ever need to cancel.

I was disappointed to discover that cancelling still required payment for the following month due to the terms and conditions. It felt like a frustrating surprise, so I’d recommend checking the cancellation policy closely before joining. I cancelled today 21st May and will be charged 21st June for the month of July. I want to stop today and I'm happy to pay the rest of this month but paying for the month after that seems 'nasty' and money-grabbing.

I would like to thank your customer service team for helping me to reduce my costs. Being a pensioner I have to watch my bills. Spencer was very helpful.

Call handler (Spencer)was extremely helpful and was able to support me with what I required.
Very polite and courteous.

Customer service person was very knowledgeable and helpful