PRECISE. Reviews 

4,098
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient process when applying for loans or mortgages, making the initial steps completely straightforward. Consumers genuinely appreciate the exceptionally helpful staff who provide clear communication and quick responses throughout the entire journey, ensuring everyone feels supported. However, some customers also noted that unexpected communication issues and delayed information caused significant stress near completion. Additionally, a few people felt that the service became inflexible or frustrating due to complicated paperwork requirements and restricted direct contact options with the team, making problem resolution more difficult.

What people talk about most

Service

Users describe positive interactions with service, highlighting that staff members are extremely helpful and... See more

Staff

People report positive experiences with staff, highlighting that team members are always very willing to help... See more

Customer service

Reviewers mention mixed feedback about customer service, with some consumers praising the team for being easy... See more

User experience

Consumers find user experience to be positive, describing the process as fast, straightforward, and easy to... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt service, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We remortgaged to rid ourselves of an interest only mortgage from a bad provider & to reduce the length of its term to make us mortgage free prior to retirement. Precise met all the requirements, o... See more

Company replied

Rated 5 out of 5 stars

First time buyer from auction and tons of presser for completion on time. Phoebe Appleby from KIS Finance - Amazing support till completion. PRECISE - Quick decision, Easy to reach, Great comm... See more

Company replied

Rated 5 out of 5 stars

Precise mortgages came through for us despite the challenges we faced to get the final approval. Our communication was mainly via our solicitor. We can say that they are very thorough in making sure w... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Buying our first house with Precise Mortgages was so easy. Communication was prompt and clear. After previously having issues with my credit, I was very apprehensiv... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Hello. Welcome to lending without the faff. Our promise is straightforward - to deliver the right products at precisely the right time. Easy peasy. Intermediaries only.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.3

All reviews

(4,098)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free finance

An easy and swift process with very little hassle. Ideal for someone who is busy on other projects.
Thanks Pecise.
Zac Leong
Property developer

9 December 2025
Rated 5 out of 5 stars

Delightful and highly satisfying service.

I experienced superb and delightful service from precise. The processing time of the loan, though thorough, was quite fast and efficient. The disbursement was not just fast but highly commendable. I have no reservation in recommending Precise to discerning customers.

5 December 2025
Rated 5 out of 5 stars

Efficient service

Efficient service. Issued mortgage offer soon. Can’t complain (although rates not as good as high street lenders but as a portfolio landlord we have fewer options)

28 November 2025
Rated 4 out of 5 stars

Remortgage to rid ourselves of an interest only mortgage

We remortgaged to rid ourselves of an interest only mortgage from a bad provider & to reduce the length of its term to make us mortgage free prior to retirement. Precise met all the requirements, only one negative & that is that the, fixed for 2 years, interest rate is just a little bit high.
I would recomend them to others in a similar position to us & aren't given a particularly high credit rating by the CRA's.

4 November 2025
PRECISE. logo

Reply from PRECISE.

We appreciate the detailed feedback. Thank you.

Rated 4 out of 5 stars

Good communication

Good communication
Patient
Respectful
Felt informed

4 November 2025
PRECISE. logo

Reply from PRECISE.

Lovely review.
Short.
Sharp.
Positive.
Thank you Michelle.

Rated 5 out of 5 stars

Really easy to use

Really easy to use, everything was straight forward and we were kept up to date with everything.

30 October 2025
PRECISE. logo

Reply from PRECISE.

Great to see, Leanne. Thank you.

Rated 5 out of 5 stars

First Time Buyer through Precise

Very supportive in getting me my first mortgage. Communication was mainly them and my mortgage advisor but always new where I stood and they sorting this out smoothly.

Thanks

28 October 2025
PRECISE. logo

Reply from PRECISE.

Lovely to see, thank you Dave.

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