PRECISE. Reviews 

4,098
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers had a great experience with this company. Customers frequently praise the fast and efficient process when applying for loans or mortgages, making the initial steps completely straightforward. Consumers genuinely appreciate the exceptionally helpful staff who provide clear communication and quick responses throughout the entire journey, ensuring everyone feels supported. However, some customers also noted that unexpected communication issues and delayed information caused significant stress near completion. Additionally, a few people felt that the service became inflexible or frustrating due to complicated paperwork requirements and restricted direct contact options with the team, making problem resolution more difficult.

What people talk about most

Service

Users describe positive interactions with service, highlighting that staff members are extremely helpful and... See more

Staff

People report positive experiences with staff, highlighting that team members are always very willing to help... See more

Customer service

Reviewers mention mixed feedback about customer service, with some consumers praising the team for being easy... See more

User experience

Consumers find user experience to be positive, describing the process as fast, straightforward, and easy to... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt service, fast... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We remortgaged to rid ourselves of an interest only mortgage from a bad provider & to reduce the length of its term to make us mortgage free prior to retirement. Precise met all the requirements, o... See more

Company replied

Rated 5 out of 5 stars

First time buyer from auction and tons of presser for completion on time. Phoebe Appleby from KIS Finance - Amazing support till completion. PRECISE - Quick decision, Easy to reach, Great comm... See more

Company replied

Rated 5 out of 5 stars

Precise mortgages came through for us despite the challenges we faced to get the final approval. Our communication was mainly via our solicitor. We can say that they are very thorough in making sure w... See more

Company replied

Rated 5 out of 5 stars

Great service from start to finish. Buying our first house with Precise Mortgages was so easy. Communication was prompt and clear. After previously having issues with my credit, I was very apprehensiv... See more

Company replied


Company details

  1. Mortgage Lender

Written by the company

Hello. Welcome to lending without the faff. Our promise is straightforward - to deliver the right products at precisely the right time. Easy peasy. Intermediaries only.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(4,098)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It was a very pleasant experience from…

It was a very pleasant experience from the star up to the end, it helped us to make our dreams come to reality. We will definitely highly recommend Precise Mortgages.

12 May 2026
PRECISE. logo

Reply from PRECISE.

Thanks for sharing your feedback Christine, that's great to hear.
We appreciate your recommendation.

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish with quick application process and fund transfer on the date requested.
Would recommend

5 May 2026
PRECISE. logo

Reply from PRECISE.

Thanks for sharing your feedback, that's great to hear.
We appreciate your recommendation.

Rated 5 out of 5 stars

Outstanding and Understanding

From start to finish. Truly outstanding and understanding when had to delay slightly in the early stages due to a caring role for a Parent

27 April 2026
PRECISE. logo

Reply from PRECISE.

Thanks for sharing your feedback Walker, that's great to hear.

Rated 5 out of 5 stars

Great service. Professional Company

Great service. On the ball. Good communication. Good experience dealing with this professional company.

14 April 2026
PRECISE. logo

Reply from PRECISE.

Thank you for the kind feedback Dom. I’m glad the advice was clear and helpful, and I appreciate you taking the time to share that.

Rated 2 out of 5 stars

Too slow

Too slow , sent me the wrong forms to fill in at the beginning !
The forms are far too complicated , ended up signing in wrong boxes as too confusing ( why not number the boxes and say which box to sign)
The staff were very polite and prompt though ! But overall not a great service .
Also had costs on top of the quote which we were not made aware of !!

14 April 2026
PRECISE. logo

Reply from PRECISE.

Hello Mr Nelson

Thank you for taking time to share feedback and I'm sorry to hear you're unhappy with the service you received recently.

Rated 5 out of 5 stars

Made getting Bridging mortgage easy

Clear guidance, explanations. Efficient service. Effective partnership with their elective solicitor.

30 March 2026
PRECISE. logo

Reply from PRECISE.

Thank you for the feedback—I’m glad the advice was clear and helpful.

Rated 1 out of 5 stars

The worst mortgage company

The worst mortgage company. Avoid at all costs.

23 March 2026
Unprompted review
PRECISE. logo

Reply from PRECISE.

Hello

I'm sorry to hear you're unhappy.

It's difficult to tell from your review if there's something we can help with. If you're part way through an application with us then please contact your broker who we'll be happy to speak to about your case. If you're a customer of ours, please feel free to contact us directly with any queries.

Rated 1 out of 5 stars

Poor Communication and Excessive Delays

Having provided a detailed schedule of works for our project and borrowing, Precise instructed a valuer. After the valuation had been undertaken, we were told that the works were classified as heavy rather than light refurbishment hence a second valuation (at additional cost) was required. Two weeks later the second valuation took place, A week later after that, the valuer had to be instructed a third time, this time to give a part built value as opposed to a value on completion of construction. This cost us four weeks delay in securing the funding which in turn caused unnecessary stress and frustration.
Having issued the offer, Precise decided that the affordability calcs did not stack up and hence we needed to put one of our three properties on the market. At no point were we told this and at no point was it made clear that this was a requirement.
At a result, completion was delayed in total by more than a month.
Never again.

11 March 2026
PRECISE. logo

Reply from PRECISE.

Hello Jeff

Thank you for taking the time to post a review and for your feedback which I'll pass on to the team internally. If you haven't already, please feel free to ask your broker to speak with us directly about your application.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look