Powertool World Reviews 

10,478
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 964 reviews, reviewers had a great experience with this company. Many customers are very satisfied with the product quality and that the prices offered are highly competitive. People frequently mention that delivery is fast, with items arriving on time and often being well-packaged. However, some customers also noted several issues regarding the purchasing experience. A group of reviewers reported problems like receiving items incomplete, such as mowers without necessary equipment, or items arriving damaged. Additionally, some people experienced delays, concerns about missing orders, or issues with billing, such as missing delivery fees during refunds.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast dispatch times, competitive... See more

Product

Reviewers mention ambiguous feedback about product quality and conditions, as experiences vary significantly.... See more

Price

Customers had positive experiences with price, consistently reporting competitive costs and great value... See more

Order

People report ambiguous experiences with order processes, reflecting a clear split in customer satisfaction.... See more

Service

Customers consistently note ambiguous experiences with service, reflecting a wide range of opinions. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Wera screwdriver and 30 bit set. £80 but quality tools. Didn't want to carry loads of screwdrivers so this particulr model was the ultimate choice. Ratchet, reversable, locked, internal bit storage, e... See more

Rated 5 out of 5 stars

Ordered several different items. All arrived on time and well packaged (and by a polite delivery person in courier company uniform). Nothing went wrong and very happy with purchases. 5 Star all rou... See more

Rated 5 out of 5 stars

The web site gives full and clear information on the tools on offer, ordering is very easy. Delivery was very quick (ordered on a Sunday and arrived the next day) as well as trouble free with track... See more

Rated 5 out of 5 stars

I ordered a Dewault Grass Strimmer and accessories from Powertool World, which they promptly sent out for delivery the next day. Sadly the accessories arrived the next day but not the strimmer. I phon... See more


Company details

  1. Tool Wholesaler
  2. Battery Store
  3. Construction Machine Dealer
  4. Plumber
  5. Safety and Work Wear Store
  6. Tool Store

Information provided by various external sources

Whether you’re looking for power tools, batteries or accessories, we’ve got you covered. For top brands at great prices, Powertool World has everything you need to get the job done. Family-owned since 1998, Powertool World has become one of the UK's largest tool distributors – and we're still growing.


Contact info

4.0

Great

TrustScore 4 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(10,478)

982 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

It did not go well

It did not go well. I don’t blame PTW entirely. I don’t really want to complain but I feel lessons can be learned so I will say what happened. I laced my order online no issue I saw my order promptly making its way through the system. Delivery should have been quick but the courier missed the trunk connection. That was ok. But instead of making delivery my package was out for delivery the next day so 3 days later my package arrived. The annoying thing for a customer is you get an email saying there has been a delay with no update. This is frustrating. The other thing was PTW did not attach my invoice so I had to make another call 5 in total to request it as I needed it to register my product for warranty. This had been done for past orders why not this order.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Keen prices

Keen prices, great communication and very fast dispatch. I ordered at the weekend and didn't expect it to arrive until Tuesday but it arrived Monday. Thank you, Great doing business with you.

25 July 2026
Unprompted review
Rated 3 out of 5 stars

When a Brush Cutter is not a Brush Cutter (no brush cutting blade)

Purchased a Makita brush cutter. Arrived quickly, but unfortunately the images on the item listing did not match the contents of the package. Hidden away in the small print I can actually now see that the brush cutting metal blade and grass cutting plastic blade are not listed in the contents. However, they appear in the pictures of the product and in fact have their own picture as part of the listing, with the clear interpretation to any normal person that they are included. Buying a “brush cutter” that showed the blades you would expect that it would have these, but no they are not included. So in fact not a brush cutter but a strimmer. Disappointed annoying.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Makita 18v blow gun.

Makita 18v blow gun.
Five stars!!!

WHY??

No nonsense, quick dispatch, next day delivery!!
Great prices, what more could you ask for!
Thank you powertool world!
Top bloody draw!!!!

16 July 2026
Unprompted review

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