Potters Resorts Reviews 662

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction memorable and enjoyable. The holidays are frequently described as fabulous and relaxing, with many highlighting the top-class entertainment, often compared to West End shows, and a wide variety of activities suitable for all ages and interests. Reviewers also commend the quality of the all-inclusive service, noting the plentiful and delicious food that caters to various tastes and dietary needs, along with comfortable and clean accommodations. However, some reviewers expressed dissatisfaction with the entertainment, finding it inappropriate at times, and others reported issues with insects in their beds despite linen changes. Additionally, a few people mentioned that the food was lukewarm or not always enjoyable, and some found the accommodation to be poor, with outdated mattresses or rooms that were too small or inconveniently located.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the food as plentiful, delicious, and... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their stays as fantastic... See more

Service

Consumers find service to be positive, with many reviewers highlighting the staff as amazing, helpful, and... See more

Location

Customers had positive experiences with location, with many reviewers describing the places as "amazing" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more

Rated 5 out of 5 stars

Have been to Potters Resorts, Five Lakes and Hopton many times and have more visits already booked. Potters is just the most relaxing, entertaining, friendly short break you could possibly get. Variou... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

662 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Good weekend had

The great thing we found was everything was on tap entertainment brilliant all day long nice walks if you want food no complaints from us service excellent staff excellent drinks great good brands rooms very good clean all facilities in them you need anything else they will you need they will cover we’ve been a few times and will definitely return observation will people park properly so to accommodate others.thanks again for a great time.

30 August 2025
Unprompted review
Rated 3 out of 5 stars

We are currently staying at five lakes…

We are currently staying at five lakes so thought I would submit my review whilst in situ.
This is our first stay at Potters, I have know many family and friends who have stayed at this resorts and the Hopton resort in the passed twenty or so years and all were very positive.
My thoughts;
Food:
Breakfast = excellent.
Lunch = average to poor.
Dinner = average.
Frontline Staff = excellent.
Amenities = not great.
Activities = great.
Accommodation = average.
Surroundings = very good.
Management = sympathetic but ineffective if you have any issues that require immediate resolution.
Entertainment = The young staff work incredibly hard, Saturday night the quality was very good, otherwise it’s very amateurish.
Value for money = sadly no.
In my opinion Potters is overrated and overpriced. I would not return as there are better value and options at Warners or abroad.
Overall in my opinion there are many returning customers, we spoke with many during our stay however the general consensus is standards / skimping has crept in, small changes make the difference, the devil, as they say, is in the detail.
We loved the staff and had an enjoyable weekend but the cost did not justify the stay.

30 November 2025
Unprompted review
Rated 5 out of 5 stars

blown away

We recently stayed for a weekend stay in one of the bungalows which was very comfortable and spotlessly clean
We are crown green bowlers from Cheshire so it was lovely to play indoors
We had a lovely table which was upstairs in the dining hall which looked spectacular the variety of food and service was incredible considering how busy it was
As for the entertainment you could not have got better if you went to a Westend show it was fantastic and I have no idea how many costume changes they did per show
There was always something going on all day with quizzes etc I only wish we could have a Potters in Cheshire

17 October 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful Staff

Staff so efficient and friendly, nothing too much trouble. Food absolutely fantastic. Chalets lovely. Very comfortable beds!!

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding

Staff outstanding, fabulous food, the entertainment & shows are fantastic, activities all included in the price. Beach is a stones throw away.
Highly recommend 👌

10 October 2025
Unprompted review
Rated 5 out of 5 stars

From start to finish our holidays have…

From start to finish our holidays have always been special. All the staff have been wonderful from the cleaning team ( very important) to the entertainment and restaurant personnel it’s Teriffic. Thank you Potters

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Excellent. Food ,entertainment and resort are brilliant. Do as much or as little as you want in a luxurious environment where you are totally pampered.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic shows

Fantastic shows, food, entertainment and excellent customer service. There is something for everyone from quizzes, sport and games, no matter what your age and the all inclusive drinks.

11 October 2025
Unprompted review
Rated 5 out of 5 stars

As grandparents we bring our grandson…

As grandparents we bring our grandson to Potters which he really enjoys - mainly the food! He is 15 now he informed us it won't be long before he come on his own - not that he will afford it. We have been bringing him for 9 years.
We prefer Hopton to Five Lakes which we visited a few months ago and was very disappointed, the food was very poor. Other people were also commenting about the food. Not sure of date it was Oct 2025 - end of half term.

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Yellow Friday deal 👎🏻

Not happy at all after registering for a yellow Friday deal, which came through with a big flurry on Wednesday
Only to find the offer was the same as potters offer on a regular basis
It was definitely not the anticipated promise of a great deal by any stretch of the imagination!

26 November 2025
Unprompted review
Rated 5 out of 5 stars

Inclusive for all ages

Staff are very attentative, the food is good. The dancers and singers in the evenings are excellent and the activities are plenty and for all ages. A great place for multi generations to get together to celebrate birthdays etc. Or if you just want an enternaining break with a partner. Well done Potters.

3 October 2025
Unprompted review

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