Potters Resorts Reviews 662

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 294 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, making every interaction memorable and enjoyable. The holidays are frequently described as fabulous and relaxing, with many highlighting the top-class entertainment, often compared to West End shows, and a wide variety of activities suitable for all ages and interests. Reviewers also commend the quality of the all-inclusive service, noting the plentiful and delicious food that caters to various tastes and dietary needs, along with comfortable and clean accommodations. However, some reviewers expressed dissatisfaction with the entertainment, finding it inappropriate at times, and others reported issues with insects in their beds despite linen changes. Additionally, a few people mentioned that the food was lukewarm or not always enjoyable, and some found the accommodation to be poor, with outdated mattresses or rooms that were too small or inconveniently located.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing the food as plentiful, delicious, and... See more

Holidays

Customers consistently note positive experiences with holidays, with many describing their stays as fantastic... See more

Service

Consumers find service to be positive, with many reviewers highlighting the staff as amazing, helpful, and... See more

Location

Customers had positive experiences with location, with many reviewers describing the places as "amazing" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fabulous all inclusive Break with top class entertainment Wow! What a fantastic weekend at this all inclusive resort. Staff are amazing nothing is too much trouble. Soo many activities and fun quizze... See more

Rated 5 out of 5 stars

What a fabulous 4 days at Potters. Absolutely everything and everybody without exception were wonderful. All the staff were so helpful, professional, friendly and did everything to ensure we enjoyed... See more

Rated 5 out of 5 stars

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West... See more

Rated 5 out of 5 stars

Have been to Potters Resorts, Five Lakes and Hopton many times and have more visits already booked. Potters is just the most relaxing, entertaining, friendly short break you could possibly get. Variou... See more


Company details

  1. Resort

Written by the company

Potters Resort is a modern five star holiday village situated on the coastline border of Norfolk and Suffolk, in Hopton-on-Sea.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

662 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My Husband and I stayed at 5 Lakes…

My Husband and I stayed at 5 Lakes resort and had an amazing stay. Venue and grounds are beautiful. All staff polite, friendly and welcoming. Food plentiful and good choice of drinks even if you don’t drink alcohol. Accommodation great. We stayed in the village and housekeeping great. Daytime and evening entertainment fantastic.

2 January 2026
Unprompted review
Rated 5 out of 5 stars

Potters resorts both Hopton and 5 lakes…

Potters resorts both Hopton and 5 lakes have been our chosen short break holidays coming at least once a year for the past 20 years.
Our grandchildren have grown up with wonderful holidays at Hopton. As a couple it was the first time trying 5 Lakes and am pleased to say the standard I was excellent and maybe better for a couple.
More like a 5 star hotel from Pam and Roger Smith

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service . Good accommodation, comfortable beds. Food and drink plentiful and of good quality . Activities and amenities best we have seen . Staff all friendly and helpful.

31 January 2026
Unprompted review
Rated 5 out of 5 stars

Had the most wonderful weekend

Had the most wonderful weekend full of fun, activities, excellent entertainment, amazing food and all round happy times! I never took my purse out, literally every single thing is included in the price, no hidden extras to pay for. And the evening shows, oh my, they were as good as anything I've seen in London!! I can definitely recommend and I can see why they have won social many awards!! And one thing to note is, the staff, they all seem to genuinely love working there, which is a true testament to how good a place is!! If you are thinking about it, go, you really won't regret it!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

We love potters

We love potters. Lots to do and food is superb. Staff can't do enough for you and the place is spotless.
We go at least twice a year and it gets better every time. The shows are west end quality. The food is top notch and so much to choose from.

9 January 2026
Unprompted review
Rated 5 out of 5 stars

We had nine days at Hopton on sea

We had nine days at Hopton on sea and i must give a huge thank you to potters for the upgrade to a suite it was incredible and so unexpected and welcome the staff are amazing and looked after us so well i.e Sharon and Michelle who cleaned our rooms and Amanda and Kitty our waitress nothing is too much trouble for anybody at potters there are two many to mention but they all are a credit to you all at Potters

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant place to stay

Absolutely brilliant place to stay, staff are amazing, friendly and helpful, so much to do, shows are West End quality, so much good food, named drinks, fantastic views, our favourite home from home.

8 December 2025
Unprompted review
Rated 5 out of 5 stars

We had a great time at Potters,Hopton…

We had a great time at Potters,Hopton the moment you arrive to the day you leave it was 1st class. The hospitality,friendlyness,entertainment,all inclusive & so much to do. Will definitely be going again!! The only complaint,it goes too quickly!!

15 December 2025
Unprompted review
Rated 2 out of 5 stars

Uncomfortable beds

The food, drinks activities and entertainment were excellent but the accommodation was really poor. Our roon was small and the mattresses should have been binned years ago. We'd have liked to go back but couldn't face sleeping on those beds again.

15 August 2025
Unprompted review
Rated 4 out of 5 stars

Potters is excellent and in many ways…

Potters is excellent and in many ways far outstrips other holiday outlets such as warners. I can't fault it but one thing we have noticed has gone as part of cost cutting and that's the live resident band in the theater. The entertainment is still top notch but it would be good to see some tribute bands playing there

26 January 2026
Unprompted review
Rated 5 out of 5 stars

Potters Hopton is an amazing resort

Potters Hopton is an amazing resort, so many activities, Plenty of areas to chill. The food is amazing and the staff are friendly, knowledgeable and helpful. Potters caters for all ages. The rooms, bungalows and chalets are lovely with super housekeeping, nothing is too much trouble for all guests. Plenty of parking areas.

12 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

We loved our short stay at Potters. The entertainment was absolutely fantastic. The food was plentiful and excellent, and the all inclusive bars were right up my street and the wife’s. Can’t wait to go again.

11 July 2025
Unprompted review
Rated 5 out of 5 stars

Potters 2025 Hopton

The staff are superb they work non stop to keep you happy, this December 15th for a week will be our 6th time this year excellent every time

24 November 2025
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars

⭐️⭐️⭐️⭐️⭐️ 5 Stars – Memories Made at Potters Resorts Hopton-on-Sea

My wife Vicki and I stayed at Potters Resorts Hopton-on-Sea (24th November, Monday–Friday for Christmas Week), and it truly became one of the most meaningful holidays of our lives. I’m terminally ill, and our hope was simply to make cherished memories together—Potters helped us do that in ways we will never forget.

From the moment we arrived, the staff felt less like staff and more like lifelong friends. Their warmth, kindness, and humour lifted us throughout our stay. The food was excellent, the entertainment spectacular—easily West End standard—and the whole resort sparkled with festive magic.

There’s never a dull moment at Potters. Games, quizzes, and activities filled our days: rock climbing, shooting, snooker, archery, dance classes, crafts—you name it, we tried it. And of course, the legendary bingo. Jo B mentioned how much the winnings were going to be and had the audience shout “How much?” Then she would repeat the amount and the whole audience would shout back, “Oooh, that’s nice!” It was absolutely brilliant and had everyone laughing together.

Emily gave us some breathtaking musical performances, and Jack and James are without question the funniest comedians and entertainers we have ever met. The dancers and performers were outstanding—full of energy, precision, and heart—and the Opera Boys delivered world-class vocals that lifted the whole room. The entertainment team at Potters is truly exceptional.

A huge thank you to James R Hearne, Jack, Emily, Sion, Jo B, Aaron Bolton, and the unforgettable Buzby. These amazing people went above and beyond to make our stay—and Vicki’s birthday—extraordinary. The impromptu show they put on in the Garden Bar for her birthday was one of those magical moments we will treasure forever.

We stayed in a Hotel Deluxe room, which was absolutely amazing—beautiful, classy, spacious, and perfect for a relaxing and luxurious Christmas week.

To everyone at Potters: thank you for the joy, the kindness, the laughter, and the memories. You’ve given us moments we will carry in our hearts always.

Highly recommended, with all our love.

24 November 2025
Unprompted review
Rated 5 out of 5 stars

Simply the Best

Can’t praise Potters enough…it is definitely our ‘happy place’. You can do as much or as little as you wish. There are activities for all tastes and abilities and the shows are most definitely West End standard. Food is plentiful and with all tastes catered for: indeed, if you have any food allergies or intolerances, you just need to speak to the chef on arrival and you will have a personalised menu. All staff, without exception, go above and beyond to make your stay memorable and enjoyable. We have stayed at both Hopton on Sea and Five Lakes and love both

3 December 2025
Unprompted review

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