PostNL Reviews 33,679

Having used PostNL over the years both privately and professionally, I can honestly say that the quality of their service is one of the worst in the industry when it comes to delivery.

Their failure to meet deadlines, not just during the busy periods, is a constant frustration. Giving packages to random neighbors without any note, adding days and weeks to a delivery time, using parcel pickup points that are not even close. These are just some of the issues we have dealt with. I know that adding this review will not help due to the fact that they already have a 1 star review but I really wish companies will stop using them as their chosen carrier just as I have with my own business so that packages can move at the speed which is required in todays world of ecommerce.

Unfortunately, I can’t give zero stars, so one star will have to do. The delivery service is extremely unprofessional. Almost every time I see that my package is being handled, I expect something to go wrong. Packages are often marked as delivered when they haven’t arrived, sometimes they go missing altogether, and deliveries frequently fail to meet the timeframe they set themselves. Overall, I’ve had consistently negative experiences and have nothing positive to say about this company.

very bad services.... they are thieves... they want money all the time... they said they delivered my items but I don't see it

Hi,

Why do my packages systematically arrive busted? I was discreetly watching the PostNL delivery guy when he arrived today, and saw him toss my package without any care.

My package, on top of that, had a hole in it big enough to be able to access its contents with a hand. And suprise-surpise… The content inside the package, I discovered when unpacking, had indeed been opened.

Thanks for reading.

garbage delivery, people sitting with 1brain cells in front of the computer and don’t know anything. they just collect delivery costs. why the company still exists?

sitting home, waiting, checking the delivery time and keep changing and chenging untill they say it was unsuccessful. wdym? how that can be possible? jesus christ

Delivery date has been pushed back, no explanation they received the item 3 days ago

The shittiest delivery company in the world. Well only Belgian post might be a bit worse. And their support is useless - only tell you to wait

Post nl drivers in Rijen don’t come till home they charging shipment status them self , was all day home waiting for my package but I receive mail that the delivery was unsuccessful, that nobody was home, ( bul shit because I was home all day) that the package is being delivered to the pick up point. Now I have to spend extra time to pick up the package.

Always new self service boxes are full and for weeks its not possible to send package

They just never came to our house, I stayed for the whole day and they never rang or passed through. They just left it at a pick-up location. It is the second time they do this.

Parcel sorted out in 1:44 in the morning with a message that the delivery will hold place from 08:00 until 18:00. At 13:00 there is another message saying that my package will be delivered from 13:00 until 16:00, so I waited for the package all day, and at 17:00 I get the notification that my package was delivered to my mailbox at 13:27 and there is absolutely nothing there. When contacting customer support, they are just saying to wait for the package and that it will come and that they cannot help me.

They've been sitting on my parcel for over 8 days so far and I don't see them delivering it any time soon. Next purchase I make online I'll be asking specifically if Postlink24hr (24hr?, haha they're taking the piss) are involved at any stage of the delivery process.

Delayed for 4 days and then delayed again

Ordered a parcel, preference in app is pick up point. Driver that can't read dutch or english will deliver it home anyway so i wait up and check the app.

Before delivery time is finished i get a notification it's being sent back to the sender. Tried to get in touch with customer support but i get a broken bot in a loop. When finally a human is able to chat back (even though it's well within the hours of calling time on the website) can't do anything.

I understand now why the bot is on loop, the customer service people are even worse the broken bot is smarter. Just high people typing with their feet.

tl,dr: nobody cares, just wait one more week, we don't know where your package is.

I ordered two packages from bol, bought at the same time. Sorted and sent to PostNL at the same time. Both track & trace say the same - packages are sorted. Yet the postNL delivery person gave me one package, and the other is rescheduled. It's now been 5 days, the package is rescheduled every day, i see the courier driving by my house every day, and they don't take any responsibility. The status updates stopped for some reason - stuck on yesterday's info. Calling doesn't help - they want me to contact bol.nl. Who then says the package is received by postNL. Nobody cares about my property. The weekend comes, so I know the delivery will be an extra 2 days. I am leaving the country on Monday morning, and it surely will be suddenly "my fault" for not receiving the package a week after the delivery time. And to think, I chose this over Amazon and DHl to have a better experience. I was very wrong.

To long handeling time. It takes forever to get the package

I left a package for the UK in the automatic parcel locker or whatever it's called and it was never picked up. The locker I was assigned after logging in was pretty high up and I know the guy who empties them is kinda short so he never checks lockers he can't see in to. It's a disgrace! That package lay there for 7 days so the label was no longer valid either. Luckily a woman who used the locker after me found it and brought it back to me otherwise who knows what would have happened to it. The only positive thing was the lady from costumer service who was very nice and gave me my money back.

Fraudulent customs charges.

Charged customs on a return from the UK to the Netherlands despite filling out a customs form clearly stating this.

They make it impossible to object from the UK as you must provide a Dutch IBAN to receive a refund and you cannot object prior to paying. I have been advised to post my objection which will cost another £9 to send and may not even receive a refund.

Customer service chat is extremely unhelpful.

Most incompetent parcel shipping company with the worthless customer service via a chatbot!

No one takes responsibility or bothers to follow-up.

Incompetents, the worst shipping service on the planet. I don't understand how they haven't gone bankrupt yet, perhaps thanks to public money. Parasites.