PORCELANOSA Reviews 

Rachel Camilleri was so very helpful and showed excellent customer care. Very diligent and highly recommended. Thanks Rachel

Zoe at the Watford branch goes above and beyond and nothing is too much trouble. She sees everything through to the end and her communication and key to attention to detail is phenomenal. We have placed many orders that have been flawless with Zoe as she informs you of exactly what the product is and how long the delivery is going to be which gives us as customers a smooth process.Nowaydays it is very scarce to get good customer service and someone that has a passion and knowledge of their job but to say the least Zoe has been excellent!

Great service from both Davied and Rebecca. Tiles were delivered on time with good communication throughout the process. Would highly recommend the company

We were very helpfully advised by James Ferguson throughout our experience and he was patient, informative, supportive and relaxed as we made our decisions. Craig provided excellent design advice and understood our vision and requirements. The showroom is calm, tranquil and smells delightful. It is a pleasure to go there to view the products.

Sophie been super helpful and guided trough process, and made sure I have everything in place and correct with my 1st order. Will definitely back again ! Thanks

I’ve worked with a few different people in the Porcelanosa Solihull shop, and while everyone was very kind and knowledgeable, Shane stood out with his personal approach. We ran through a number of ideas, I’ve asked multiple questions, he was always very quick in response. He kindly advised on best combinations of tiles, grouts and accessories, as well as the quantity needed based on my measurements and we ordered just the right amount which I’m very pleased about. Shane was also able to arrange for a few samples of tiles (some we had to purchase, which is a standard practice), and some we borrowed for a few days. This really made a difference in the way we could visualise our future space, and we are ever so pleased with the final results (still a bit more to be done, but we’re pleased with quality and results).

I under ordered flooring and needed more urgently, Helena and David were very helpful and I managed to arrange collection within a few hours. Whilst I appreciate these were a stock item, their efficiency saved my decorator an entire day!

Extremely pleasant experience with Rachel who knows what she is talking about and interested in us being happy at the end

The moment we walked in, were made feel comfortable. Kate Message, a very knowledgeable and friendly staff member was very responsive and attentive to our queries.
She has used her experience to guide us, without being pushy to choose right materials.
We are very happy and grateful to Kate.

Rachel Camilleri was really helpful with finding me tiles for an active project. Really knowledgeable.

We recently purchased tiles from the Braehead showroom, where we had excellent service from the lovely Abby Matthews who helped us find the tiles we were looking for. She also followed up afterwards ensuring everything went smoothly with collection etc.

Poor customer service.
I came to the store to ask (not complain) about a problem with a fancy expensive bathroom faucet I bought there.
When Valeria realized she had nothing to sell to me, she became busy with an emergency she had to handle quickly, leaving no other option than to leave without further explanation.
I will never buy anything from Porcelanosa anymore because of the very poor customer service.

We purchased and paid in full for porcelain for our new bathroom and can’t
get an answer for when it will be delivered. We are told it is in the warehouse but now can’t even get a return phone call. It’s been several weeks and we are considering retaining an attorney.

Fantastic products - BUT if you actually want what you have ordered within any defined timescale - or any updates during the order process then go elsewhere. Still waiting for our bath 8 weeks after order (4-6 week delivery). It arrived in the warehouse last week, but zero contact about delivery since - even after chasing. Looking forward to it arriving one day :(
I hate complaining but feel like I have to to try and get our order sorted...

UPDATE - We now have bath after LOTS of chasing. It is really nice to be fair and the delivery guy was really nice too. Process was still pants. @reviewsatporcelanosa - I copied you into all our emails and never heard a peep from you.

Rachel Camilleri was a lovely lady, very helpful, showed us different items for our needs and style, highly recommend.

Having wandered in without an appointment to get a view on what tiles might be good for our bathroom we left with a great quotation. Kate could not have been more helpful. She listened to us and gave us some sound advice. Not pushy in any way and made the whole experience enjoyable (well, as enjoyable as shopping can)

Thanks to James Ferguson for taking care of the order promptly.

Maria Sanchez has been absolutely excellent. I am currently doing a huge patio of 100 metres sq - so it is important to get the right tile and the right colour. Maria could not have done more to help me. She is kind, patient and extremely knowledgeable; helping me find the right solution for my budget. I would not hesitate to recommend her expertise. Thank you so much!

Charlotte Hughes at your Cambridge branch was extremely helpful with her knowledge and advice on replacing our kitchen floor tiles.
Her pleasant disposition and friendly manner helped win her the sale of the tiles.

Excellent , elegant and exuberant shop for home specialising in high end tiles , floors and bathrooms . Spencer was professional, friendly and knowledgeable sales consultant and highly recommended